Concierge

Related Management Company (RMC) is one of the premier innovators in the real estate management sector, operating as an owner/operator across hundreds of properties in 22 states and Washington, D.C. As a subsidiary of Related Companies, RMC has built a strong reputation through its commitment to managing diverse housing portfolios that include affordable, workforce, market-rate, and luxury housing. Central to its mission is exceeding quality expectations in every asset class, with an emphasis on sustainability where most new developments are pursuing LEED Silver certification or higher.

RMC fosters an inclusive and empowering work environment where diversity and authenticity are highly valued. The company believes in the power of welcomed employees to create welcomed residents, promoting a culture that encourages everyone to be their best and genuine selves. RMC is continually working to enhance internal mobility, employee engagement, and leadership development through persistent focus and investments, thereby improving the overall employee experience. As an Equal Opportunity Employer, RMC is dedicated to fair employment practices and supporting an inclusive workplace.

The Concierge role at Related Management Company is a vital position that sets the tone for resident and guest experiences in the managed properties. The Concierge acts as the first point of contact, offering a polished, warm, and reliable service that leaves a lasting positive impression. This position requires excellent organizational skills, a passion for helping people, and the ability to maintain a welcoming atmosphere under varying conditions. The Concierge is responsible for greeting residents and guests with professionalism and warmth, managing visitor and delivery logistics, and maintaining the lobby ambiance through checks of lighting, music, and scent.

In addition to resident and guest services, the Concierge plays an important role in security and access control by monitoring building camera systems, tracking vendor activities, and responding appropriately to any safety or privacy concerns. The position also involves detailed package and amenity management, including logging packages, tracking service requests, and supporting inventory systems. The Concierge supports move-in and move-out processes by preparing common areas and ensuring smooth communication along with the Resident Manager.

Leasing and visitor assistance also feature prominently in the role, welcoming prospective residents and supporting the leasing team through sharing branded materials and collecting important contact information. The Concierge acts as a lifestyle and brand ambassador within the community, offering local tips, event information, and personalized service by remembering resident preferences. Emergency response skills are critical, with the Concierge expected to calmly follow procedures during incidents and assist with service concerns, escalating as necessary.

This role requires working a specific overnight schedule, from 11:00 p.m. to 7:30 a.m. on Fridays, Saturdays, Sundays, Wednesdays, and Thursdays, with Tuesdays and Mondays off. The hourly wage for this position is $29.77, accompanied by 32 BJ Benefits. The Concierge position at RMC is ideal for individuals who thrive in hospitality or luxury property environments and have a commitment to delivering exceptional customer service.