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Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
vision coverage
Life insurance
short-term disability
long-term disability
401(k) retirement plan
Paid Time Off
Job Description
Invited is a leading company in the hospitality and service industry, established in 1957 with a core mission to build meaningful relationships and enrich the lives of its members, guests, and over 17,000 employees nationwide. As the largest owner and operator of private clubs in the United States, Invited manages more than 130 country clubs, city clubs, and athletic clubs. These clubs offer premium amenities which include championship golf courses, modern workspaces, fine handcrafted cuisine, resort-style pools, state-of-the-art racquet facilities, and comprehensive fitness centers, among other luxury facilities. Invited strongly focuses on creating exceptional experiences and building inclusive communities for... Show More
Job Requirements
- High school diploma or equivalent
- Minimum 1 year experience in hospitality or similar role
- Service-oriented mindset
- Friendly and personable attitude
- Professional phone manner
- Strong communication skills
- Ability to multitask and work under pressure
- Attention to detail
- Proficiency with Microsoft Office applications
- Ability to stand and walk for extended periods
- Ability to work in varying environments with possible exposure to dust or fumes
- Physical capability to climb ladders, squat, kneel, reach, grasp, twist, bend, and fold
- Effective verbal communication and hearing
- Flexibility to work weekends and holidays
- Commitment to safety practices
- Willingness to assist and take on additional tasks
Job Qualifications
- High school diploma or equivalent
- Minimum 1 year of experience in hospitality or similar customer-facing role
- Service-oriented mindset with ability to make members feel valued
- Friendly and personable with positive attitude
- Professional and welcoming phone demeanor
- Strong communication skills across verbal, written, phone, text, and social media
- Ability to work well under pressure managing multiple tasks
- Strong organizational skills with attention to detail
- Exceptional listening skills
- Proficient in Microsoft Office including Word, Outlook, and Excel
- Effective multitasker with strong time management
Job Duties
- Provide a warm welcome and fond farewell to members and guests
- Greet every call with a warm and friendly tone, providing prompt assistance
- Deliver exceptional business and concierge services to members and guests
- Inform members and guests about club services, amenities, upcoming events, and room locations
- Assist with member communications including social media efforts, newsletters, and event announcements
- Make outbound calls to new and at-risk members to ensure engagement and retention
- Manage reservations for club programs, dining, and services
- Conduct proactive phone calls to confirm member reservations
- Oversee the reservation process ensuring accurate bookings and timely confirmations
- Promote upcoming events and assist in event registration and follow-ups
- Contribute to member experience initiatives like website calendar updates
- Ensure all member interactions are documented in the M360 system
- Create and update events on the MemberFirst platform
- Prepare personalized welcome tents, birthday, and anniversary cards
- Maintain up-to-date member profiles
- Communicate members’ allergies or dietary restrictions to the restaurant team
- Maintain a clean and welcoming lobby and work areas
- Ensure supplies are well-stocked
- Assist others as needed and take on additional tasks as assigned
- Follow company policies and maintain professionalism
- Follow safe working practices
- Take initiative in personal and professional growth
- Address and resolve challenges using available resources
- Attend daily briefings and engage in required activities
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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