Concierge

Newport Beach, CA, USA|Onsite

Job Overview

Employment Type

Hourly

Compensation

Hourly

Range $19.00 - $20.00

Work Schedule

Day Shifts

Fixed Shifts

Benefits

Excellent Benefits

401(k) contributions

Paid vacation

Paid sick leave

Career growth opportunities

dynamic work environment

Inclusive culture

Job Description

Clearwater Newport Beach is a premier luxury senior living community located in the scenic coastal city of Newport Beach, California. This esteemed community is dedicated to providing an exceptional living experience by celebrating the lives and individuality of its senior residents. Clearwater Living is known for its commitment to delivering compassionate care, vibrant activities, and a supportive environment that enables seniors to thrive in their later years. The organization prides itself on a culture that puts people first, embracing diversity and inclusivity while ensuring a warm, safe, and dynamic atmosphere for all residents and staff members alike.

Clearwater Newport Beach offers its associates a comprehensive range of benefits including excellent healthcare options, 401(k) contributions, paid vacation and sick leave, and ample opportunities for career advancement and professional growth within a fast-paced and supportive environment. The workplace culture is built around the principle of service always, fostering teamwork and mutual respect among employees.

The role of Concierge at Clearwater Newport Beach is a vital position that serves as the first point of contact for visitors, residents, and staff. This role is instrumental in setting a welcoming tone and creating memorable experiences for all who enter the community. The Concierge is responsible for greeting visitors warmly, answering phones with professionalism, relaying messages efficiently, and providing outstanding customer service. Administrative support across multiple departments is also a significant part of this role, ensuring smooth day-to-day operations.

Beyond routine tasks, the Concierge acts as a key liaison in emergency situations, providing a calm and organized presence. This role demands outstanding communication skills, attention to detail, and a genuine passion for supporting seniors and their families. Shifts for this position are from 2:00 pm to 10:00 pm, and the compensation range is $19.00 to $20.00 per hour, reflecting the importance of the role in maintaining the community's high standards and positive reputation.

By joining Clearwater Newport Beach as a Concierge, professionals have the chance to contribute to a meaningful mission in the senior living industry while growing their careers in a company that values service excellence and employee well-being.

Job Requirements

High school diploma or GED required
Minimum of one year work experience in senior living, hospitality, or related field preferred
Background clearances as required by government regulations
Must meet health requirements including TB screening
Current First Aid/CPR/BLS certification preferred

Job Qualifications

High school diploma or GED required
A minimum of one year of work experience in senior living, hospitality or in related field preferred
Background clearances as required by government regulations
Must meet health requirements, including TB
Current First Aid/CPR/BLS Certification a plus

Job Duties

Ensure front entrance, lobby, and reception areas are neat, clean, and organized at all times, presenting a professional first impression of the community
Ensure all people who come in contact with are welcomed to the community by standing to greet and offering any assistance needed
Answer, transferring, and delivering appropriate message calls while using a professional and courteous voice
Monitor all visitors, requesting them to sign in/out of logbook, reporting suspicious persons or activity immediately to the supervisor
Sort and distribute incoming mail
Accept and report resident's special requests
Maintain communities lost and found system
Order and replenish administrative supplies as necessary
Support Executive Director and other departments in administrative functions as needed
Maintain and check off meal attendance tracking form alerting staff of needed room services or residents who have not yet attended meals
Ensure regulatory compliance and report any issues or concerns immediately
Comply with Clearwater Living standards/policies to encourage safe and efficient operations
Encourage teamwork through open communication with associates
Display a positive and professional image through actions and maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and name tag when working
Represent the Clearwater Living principles and core values on a daily basis
Perform other duties and tasks as assigned or required