Job Overview
Employment Type
Part-time
Hourly
Compensation
Hourly
Exact $23.00
Work Schedule
Standard Hours
Benefits
World-class training
Additional income opportunities
CAI designation assistance
Paid Time Off
Comprehensive medical benefits
Mileage reimbursement
Cellphone reimbursement
hybrid work environment
Job Description
Associa is a leading property management company renowned for its dedication to providing exceptional service in residential and commercial community environments. With a strong commitment to excellence and innovation, Associa has been recognized as a Great Place to Work for nine consecutive years and many of its locations have received the Best and Brightest awards. The company specializes in managing community associations, focusing on client satisfaction, operational efficiency, and fostering vibrant, well-maintained communities. Associa supports its teams with world-class training, providing numerous opportunities for career advancement and professional growth. The company also emphasizes a hybrid work environment, enabling flexibility for its employees while maintaining outstanding service standards.
We are currently seeking a highly professional Concierge to join our team. The Concierge acts as the visible point of contact, serving as the welcoming face of the enterprise to guests and residents. This is a pivotal role within the property, as the Concierge is responsible for creating a positive and memorable experience for all visitors while supporting the day-to-day operations of the facility. The position requires a knowledgeable individual who is familiar with the local area and its transportation options such as bus, train, and subway schedules. As the Concierge, you will assist guests with a variety of tasks including receiving packages, coordinating dry cleaning, and providing accurate directions.
The role demands exemplary communication skills, both verbal and written, as you will be responsible for managing the flow of information between residents, property management, vendors, and technicians. You will maintain meticulous records of building access items and ensure strict adherence to protocols regarding master keys and security. Additionally, you will be tasked with logging daily activities and coordinating onsite efforts across multiple departments, ensuring seamless service delivery. Professionalism in dress and punctuality are essential, as the Concierge represents the company’s brand and values at all times.
Associa offers competitive compensation of $23.00 hourly pay, with direct experience highly considered. Our benefits package includes comprehensive medical coverage, paid time off, mileage and cellphone reimbursements, and support for continuing education such as CAI designation assistance. If you are detail-oriented, customer-focused, and enjoy working in a dynamic environment, this role offers an excellent opportunity to advance your career with a reputable and respected property management leader.
We are currently seeking a highly professional Concierge to join our team. The Concierge acts as the visible point of contact, serving as the welcoming face of the enterprise to guests and residents. This is a pivotal role within the property, as the Concierge is responsible for creating a positive and memorable experience for all visitors while supporting the day-to-day operations of the facility. The position requires a knowledgeable individual who is familiar with the local area and its transportation options such as bus, train, and subway schedules. As the Concierge, you will assist guests with a variety of tasks including receiving packages, coordinating dry cleaning, and providing accurate directions.
The role demands exemplary communication skills, both verbal and written, as you will be responsible for managing the flow of information between residents, property management, vendors, and technicians. You will maintain meticulous records of building access items and ensure strict adherence to protocols regarding master keys and security. Additionally, you will be tasked with logging daily activities and coordinating onsite efforts across multiple departments, ensuring seamless service delivery. Professionalism in dress and punctuality are essential, as the Concierge represents the company’s brand and values at all times.
Associa offers competitive compensation of $23.00 hourly pay, with direct experience highly considered. Our benefits package includes comprehensive medical coverage, paid time off, mileage and cellphone reimbursements, and support for continuing education such as CAI designation assistance. If you are detail-oriented, customer-focused, and enjoy working in a dynamic environment, this role offers an excellent opportunity to advance your career with a reputable and respected property management leader.
Job Requirements
- Responsiveness to general manager, board, and homeowners
- Professional verbal and written communication skills
- Confidentiality and discretion in all duties
- Proficiency with Microsoft Office Suite
- Detail orientation with a sense of urgency
- Ability to maintain professionalism under pressure
- Flexibility to work scheduled shifts punctually
- Ability to perform administrative and managerial tasks
- Familiarity with local area and transportation systems
Job Qualifications
- High school diploma or equivalent
- Prior experience in concierge or customer service roles preferred
- Strong familiarity with local area and public transportation
- Excellent verbal and written communication skills
- Proficiency with Microsoft Office Suite (Word, Excel, Outlook)
- Ability to maintain confidentiality and discretion
- Detail-oriented with a strong sense of urgency
- Ability to manage multiple tasks effectively
- Professional appearance and demeanor
- Ability to interact positively and respectfully with residents, vendors, and colleagues
Job Duties
- Welcomes guests/new customers to facility
- Performs various administrative/managerial tasks in support of facility's mission
- Creates a positive experience for guests by attending to needs and answering questions
- Treat every interaction as impactful to company reputation
- Greet residents and guests politely, using their names if possible
- Open doors and assist residents with carrying items
- Respect and accommodate resident requests or complaints
- Research solutions for resident inquiries and follow up
- Maintain communication logs and send reports to property management
- Keep records of all keys, fobs, parking tags, and remotes
- Secure master keys on premises
- Coordinate onsite activities among departments, contractors, and residents
- Respond to all correspondence within 24 hours
- Dress in presentable, professional attire
- Stay punctual and present during entire shifts
- Use work time and materials properly
- Use company laptop for business purposes only
- Display 'away' sign when away from desk
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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