Job Overview

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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Professional development opportunities
Employee wellness programs
collaborative work environment

Job Description

NAI Ohio Equities is a leading commercial real estate brokerage and property management company with a legacy spanning over 50 years. Based in Central Ohio, the company has built a strong reputation rooted in trust, clear communication, creative solutions, local insight, and long-lasting relationships. Their approach centers on collaboration and responsiveness, always prioritizing a people-first experience in every real estate transaction and property management service. NAI Ohio Equities partners with clients across Central Ohio to advance their real estate goals while fostering a professional and service-oriented environment.

The Concierge role at NAI Ohio Equities is a vital position that serves as the first point of contact for tenants, guests, clients, and vendors within the property. This role is designed to enhance the professional and welcoming atmosphere of the property by providing exceptional customer service and supporting day-to-day building operations. The Concierge ensures that visitors are greeted warmly and professionally, that communication flows smoothly between various parties, and that administrative and operational tasks are efficiently managed.

This position requires a versatile individual who can manage multiple responsibilities such as visitor check-ins, phone inquiries, coordination of deliveries, and handling vendor arrivals. The Concierge maintains important building logs and visitor records, ensuring that safety and security protocols are followed. In addition, the Concierge works closely with the Property Management and Maintenance teams to support the smooth functioning of the property. This role is well-suited for individuals with prior experience in hospitality, customer service, receptionist duties, or property management, who possess strong organizational skills and a customer-service mindset.

The ideal candidate for the Concierge position will demonstrate professionalism, excellent communication skills, and the ability to multitask in a fast-paced environment. They will be attentive to detail, dependable, and capable of fostering a positive experience for all building occupants and visitors. NAI Ohio Equities offers a dynamic work environment where collaboration and service excellence are highly valued. This role plays a crucial part in upholding the company’s commitment to delivering exceptional service and maintaining a welcoming, safe, and efficient property setting.

Job Requirements

  • High school diploma or equivalent
  • prior experience in hospitality, customer service, receptionist, or property management roles preferred
  • excellent communication skills
  • strong organizational abilities
  • ability to multitask and handle fast-paced environment
  • basic computer proficiency
  • dependable and professional demeanor

Job Qualifications

  • Strong communication and interpersonal skills
  • professional presence with a customer-service mindset
  • organized, dependable, and able to multitask in a fast-paced environment
  • basic administrative and computer skills
  • prior hospitality, customer service, receptionist, or property management experience preferred

Job Duties

  • Greet tenants, guests, and vendors in a professional and friendly manner
  • assist with visitor check-in procedures and building access protocols
  • answer phones, respond to general inquiries, and direct requests appropriately
  • coordinate deliveries, package notifications, and vendor arrivals
  • support tenant communication and help resolve routine service requests
  • monitor lobby and common areas to ensure a clean, welcoming environment
  • maintain building logs, visitor records, and other administrative documentation
  • partner with Property Management and Maintenance teams to support daily operations
  • provide exceptional customer service while representing the company and property professionally

Job Criteria

Experience

Mid Level (3-7 years)


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