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Job Overview
Employment Type
Full-time
Compensation
Hourly
Exact $22.35
Work Schedule
Rotating Shifts
Benefits
Local 1 Union benefits
competitive compensation
Career growth opportunities
inclusive work environment
Professional Development
Job Description
Related Management Company, a subsidiary of Related Companies, is a premier owner and operator of real estate properties across multiple states and Washington, D.C. They manage hundreds of properties, including workforce, market-rate, and luxury housing. Known for their innovative design and commitment to sustainability, many of their developments pursue LEED Silver certification or higher. Related Management Company fosters a culture of exceptional service, entrepreneurial spirit, and internal mobility, encouraging career growth and leadership development within a diverse and inclusive workforce.
One Bennett Park, a luxury high-rise located in Chicago, is one of the premier properties managed by Related Mana... Show More
One Bennett Park, a luxury high-rise located in Chicago, is one of the premier properties managed by Related Mana... Show More
Job Requirements
- High school diploma or equivalent
- 1-3 years of experience in hospitality, customer service, or luxury property environments preferred
- Ability to use digital tools such as logging systems, CRM platforms, email, and MS Office
- Ability to lift up to 50 lbs and stand for extended periods
- Availability to work Saturday through Wednesday, 3:00 PM to 11:00 PM
- Strong communication and interpersonal skills
- Ability to maintain professionalism and composure in high-pressure situations
Job Qualifications
- A passion for excellent service and a composed, professional attitude
- Experience 1-3 years in hospitality, customer service, or luxury properties is a plus
- Comfort using basic digital tools (logging systems, CRM platforms, Emails, MS Office tools etc.)
- Ability to lift to 50 lbs and stand for long periods
- High school diploma or equivalent
Job Duties
- Greet residents and guests with professionalism and warmth
- Announce visitors and manage deliveries with care
- Keep the lobby calm, clean, and inviting
- Support leasing tours and resident events with a polished front desk presence
- Conduct lobby checks for lighting, music, scent, and overall atmosphere
- Monitor building camera systems and logs
- Track vendor and contractor activity and follow access procedures
- Respond to safety or privacy concerns calmly and appropriately
- Log and organize packages and deliveries using digital tools
- Track service requests and amenity bookings
- Support the package room and inventory systems
- Manage visitor logs and help maintain accurate resident preferences
- Prepare elevators and common areas for scheduled moves
- Notify the Resident Manager of unscheduled move-ins/outs
- Ensure smooth transitions with clear communication
- Welcome prospective residents and alert the leasing team
- Share branded materials and collect contact information
- Maintain a composed and helpful presence
- Offer local tips, help with events, and maintain bulletin boards
- Remember and act on resident preferences to personalize service
- Be a trusted connector in the community
- Follow all emergency procedures and stay calm under pressure
- Step in to solve service issues when possible, and escalate as needed
- Follow up with residents to ensure satisfaction
- Keep the front desk clean and organized
- Join daily huddles and team updates
- Model professionalism and emotional intelligence
- Take on special assignments when asked
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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