Concierge

White Lodging is a prominent hospitality company known for developing and operating a diverse portfolio of award-winning, premium-brand hotels, rooftop bars, and restaurants in some of the most desirable cities to live in the United States. With a strong commitment to exceptional service and quality experiences, White Lodging creates unique environments that allow both guests and employees to thrive. The company’s approach emphasizes how making people feel valued and welcome is at the heart of hospitality, ensuring that every interaction is meaningful and memorable. JW Marriott Austin, one of White Lodging’s signature properties, upholds this tradition of excellence by delivering a luxurious and guest-centered hotel experience in the vibrant city of Austin, Texas.

The Concierge position at JW Marriott Austin involves providing guests with the highest level of personalized service throughout their stay. This role is crucial in anticipating and exceeding guest expectations by assisting with special requests such as reservations, transportation arrangements, and offering detailed information about the hotel and local attractions. The concierge will develop comprehensive knowledge of the hotel’s services and the surrounding area to deliver thoughtful recommendations and seamless guest experiences.

As a concierge, you become an ambassador of the hotel’s brand by maintaining a professional appearance and fostering positive relationships both with guests and team members. Responsibilities include assisting guests in the concierge lounge, managing guest complaints effectively, and ensuring the lounge is clean and welcoming. This role requires exceptional communication skills, a friendly and adaptable attitude, and a proactive approach to problem-solving. The work environment supports growth through leadership development, tuition reimbursement, and multiple hotel opportunities within the company’s network.

This position is full-time and offers competitive benefits that support the well-being and professional development of employees. Benefits include immediate medical, dental, and vision insurance, paid time off with rollover, wellness resources, and a 401(k) with company match. The company also offers unique perks such as DailyPay options, referral bonuses, and discounts on hotel stays and dining experiences, making it an attractive opportunity for those passionate about hospitality and guest service. White Lodging values diversity and inclusiveness, aiming to create an environment where all associates feel welcomed and respected.