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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Paid Time Off
Career development opportunities
competitive salary
team environment
Employee Discounts
training programs
Job Description
Heirloom Hospitality Group LLC is a progressive hospitality company dedicated to creating unique dining experiences that combine classic techniques with modern innovation. One of their newest concepts is Mad Nice Detroit, a vibrant restaurant located in the heart of Midtown Detroit. Mad Nice offers an unexpected modern Italian cuisine inspired by the California coast, Italian soul, and a Detroit sauce twist, all served in a setting that blends coastal chic decor with mid-century design. This exciting new restaurant emphasizes fresh, seasonal ingredients, a dynamic bar program featuring classically driven cocktails, and an atmosphere that prioritizes smooth and sophisticated service. Mad... Show More
Job Requirements
- High school diploma or equivalent
- previous experience in a customer-facing hospitality role preferred
- excellent verbal communication skills
- ability to multitask and prioritize in a fast-paced environment
- friendly and professional demeanor
- availability to work flexible hours including evenings, weekends and holidays
- willingness to adhere to company standards and policies
Job Qualifications
- Experience in customer service or hospitality
- strong communication and interpersonal skills
- ability to remain calm and solution-oriented under pressure
- knowledge of restaurant operations and reservation systems preferred
- passion for delivering exceptional guest experiences
- ability to work effectively as part of a team
- willingness to learn and grow within the role
Job Duties
- Warmly greet and seat guests in the restaurant
- answer telephones, take orders, messages and reservations
- work proactively to provide a unique experience by getting to know guests during the reservation process
- ensure the overall guest experience exceeds expectations and anticipate guests’ needs
- use tact and good judgement when dealing with guest challenges and respond to guest needs with patience and courtesy
- assist with clearing, cleaning and resetting tables and maintain restrooms
- understand and respond knowledgeably to questions about the restaurant and menu
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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