Concierge

Heirloom Hospitality Group LLC is a progressive hospitality company dedicated to creating unique dining experiences that combine classic techniques with modern innovation. One of their newest concepts is Mad Nice Detroit, a vibrant restaurant located in the heart of Midtown Detroit. Mad Nice offers an unexpected modern Italian cuisine inspired by the California coast, Italian soul, and a Detroit sauce twist, all served in a setting that blends coastal chic decor with mid-century design. This exciting new restaurant emphasizes fresh, seasonal ingredients, a dynamic bar program featuring classically driven cocktails, and an atmosphere that prioritizes smooth and sophisticated service. Mad Nice is part of the Heirloom Hospitality family, known for valuing its people through competitive pay, comprehensive benefits, ongoing training, and opportunities for career advancement within the hospitality industry.

The role of Concierge at Mad Nice Detroit is critical to the guest experience, serving as the welcoming face of the restaurant and the final contact point as guests depart. This position is perfect for individuals who have a passion for hospitality and enjoy cultivating memorable relationships with guests through exceptional service standards. The Concierge is responsible for warmly greeting and seating guests, taking reservations, managing guest needs, and ensuring that every visitor’s experience exceeds expectations. Attention to detail, professionalism, and a genuine desire to enhance the dining experience are essential traits for this role. Working closely with team members, the Concierge helps to orchestrate smooth operations by noting special occasions, allergies, and optimizing floor plans to deliver personalized service.

At Mad Nice, the Concierge becomes an ambassador for the brand, embodying the company’s commitment to enlightened hospitality and the pursuit of excellence. This role combines administrative responsibilities such as phone and voicemail etiquette with a proactive approach to guest hospitality—anticipating needs, solving problems calmly, and fostering a welcoming environment. The position offers an extraordinary opportunity to grow within a thriving hospitality group that supports career development through lifelong training programs, competitive salaries, and a supportive team culture. If you are energetic, a team player, and passionate about setting new standards in guest experience, the Concierge position at Mad Nice Detroit offers a rewarding and dynamic career path in the vibrant Midtown dining scene.