Concierge

Cuyahoga Falls, OH, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $13.50 - $16.88

Work Schedule

Standard Hours

Benefits

Medical insurance

Dental Insurance

Vision Insurance

Life insurance

Disability insurance

Retirement Savings Plans

Employee assistance program

Paid Time Off

Sick Time

Holiday pay

Tuition Reimbursement

Job Description

Sunrise Senior Living is a well-established organization recognized for its dedication to empowering seniors to live longer, healthier, and happier lives. Renowned as a Great Place to Work for the eighth time, Sunrise Senior Living prides itself on fostering a workplace culture that values meaningful relationships among residents, their families, and team members. This company is a leader in the senior living industry, offering a welcoming and supportive environment that combines compassionate care with innovative programs. The community of Sunrise of Cuyahoga Falls seeks to continue this tradition of excellence by providing extraordinary service and creating a bright atmosphere for its residents and team alike.

The role of Concierge at Sunrise Senior Living represents the vital first impression many have of the community. As the initial contact person, the Concierge provides a welcoming environment for prospective residents, their families, and visitors. This position demands not only excellent customer service skills but also a strong sense of responsibility in managing internal and external communications effectively. The Concierge is pivotal in supporting the Director of Sales and the Executive Director by facilitating visitor interactions, coordinating appointments, and assisting with community overview information. The role also extends to administrative duties such as assisting with the recruitment process, maintaining community areas like the Bistro, and ensuring the atmosphere remains pleasant and inviting.

As a Concierge, you will oversee the community entry area, ensuring safety protocols are followed while greeting guests warmly and providing refreshments. You will be tasked with managing phone calls promptly and professionally, capturing messages accurately, and communicating effectively with various community members. Your responsibilities also include supporting marketing efforts by maintaining informational packets, assisting in lead tracking, and contributing to the overall resident move-in process. A considerable element of the role involves risk management, where you will help ensure compliance with health and safety regulations, manage rosters for emergency procedures, and vigilantly monitor resident entry and exit to maintain safety standards.

In addition to customer-facing duties, the Concierge manages various administrative tasks such as updating resident information, preparing meal tickets, and handling financial processes related to the dining services. You will play a significant role in team success, actively participating in employee engagement initiatives, training sessions, and team meetings to align with Sunrise's standards and Core Values. This position offers an enriching and fulfilling career path that not only emphasizes professional growth through hands-on experience but also integrates you into a community committed to service excellence.

Sunrise Senior Living offers competitive compensation tailored to geographic location, skills, and experience, alongside a comprehensive benefits package. These benefits include medical, dental, vision, life, and disability insurance, retirement savings plans, tuition reimbursement, paid time off, and various employee support programs. The company prioritizes the health and safety of its community and requires pre-employment screenings and health evaluations to ensure a safe environment for all. If you are passionate about making a meaningful difference in the lives of others and desire a rewarding career in a vibrant and supportive community, Sunrise Senior Living is the place to shine and grow.

Job Requirements

High School degree or equivalent
Proven customer service experience
Proficiency in computer skills including Microsoft Office and Sunrise-specific applications
Ability to handle multiple priorities
Strong communication skills
Ability to maintain accurate records
Compliance with safety and risk management protocols
Willingness to participate in required training
Ability to work as part of a team

Job Qualifications

High School degree/GED
Proven customer service experience and skills
Proficiency in computer skills including Microsoft Office (Windows, Outlook, Excel) and Sunrise applications
Ability to learn new applications
Knowledge of safety and risk management practices
Good organizational and time management skills
Written and verbal communication skills
Accurate record keeping skills
Good judgment, problem solving, and decision-making skills

Job Duties

Oversee the community entry area for visitors, guests, and residents, extend a warm welcome and greeting, offer and provide beverages to visitors and guests, and ensure that the community safety protocols are in place
Contact the Director of Sales, Executive Director, or Department Coordinator to meet with prospective residents, families, or visitors and ensure wait times are minimal
Greet potential candidates interested in learning more about Sunrise careers and job openings at the community and direct candidates to apply online or capture the candidate information into the Applicant Tracking System to launch the recruitment process
Answer incoming telephone calls and resident calls within two to three rings with the appropriate community greeting message and identification
Take complete messages with pertinent information as appropriate and communicate messages to the intended recipient
Offer and provide a community overview to the caller, determine who to forward the caller to, and notify the caller who they are being transferred to
Manage appointments for residents and family members such as hairdresser, transportation, etc.
Send get well cards to residents in hospital
Order Memory Flower for residents who have passed away
Send sympathy cards to families and/or responsible parties as needed
Order flowers and name plates for new residents prior to move-in
Order guest meals for resident and family for day of move-in
Create and maintain marketing and move-in packet inventory as needed
Support the Director of Sales by taking and handling initial inquiry calls with potential families and residents and encourage and build interest in Sunrise Senior Living
Assist the Director of Sales with Customer Relationship Management lead tracking database entry, if applicable
Perform other administrative duties pertaining to the resident move-in process
Keep desk and entry area neat and organized
Check Bistro regularly for cleanliness, ensure fresh coffee, fruit, popcorn, and other snacks are available
Maintain and clean the popcorn machine daily and restock as necessary
Keep music playing throughout the day
Ensure that another team member covers the front desk when stepping away to complete above duties
Partner with community team to ensure community is in compliance with occupational health and safety requirements, promoting Risk Management programs and policies, and adhering to safety rules and regulations
Practice safety procedures at all times including Personal Protective Equipment, fire extinguishers, Safety Data Sheets, and Lockout Tagout procedures
Maintain the Resident Roster, Team Member Roster, and Current work schedules for emergency procedures
Champion the Safe Leaving Program and Procedures, responding to emergencies as required
Ensure all guests and residents sign themselves in and out appropriately at all times
Maintain a high-risk elopement list with photograph at front desk
Heightened awareness of the entry and exit of all residents
Update resident phone list and roster daily, move-in and move-out register daily, and guest and sign-in logs as necessary
Prepare meal tickets for team members and family members and tally meal count sheets for the Dining Service Coordinator
Collect and process meal ticket money in accordance with internal business control procedures
Organize and distribute mail to residents, Executive Director, and Department Coordinators
Collect and distribute resident and community newspapers
Post and display the daily menu on Menu Board
Maintain resident form for miscellaneous credits and complete as directed by Business Office Coordinator and/or Business Manager/Controller
Assist Business Office Coordinator/HR Designee with recruitment process by performing computer data entry tasks and other general administrative duties as assigned
Monitor and order office supplies as needed
Track and disperse team member paychecks
Participate actively as a member of a team and committed to working toward team goals
Demonstrate daily the Team Member Credo
Commit to serving residents and guests through Principles of Service
Contribute to overall engagement programs and customer and team member engagement initiatives
Attend regular meetings including Town Hall, Department Team Meetings, and others as directed
Maintain compliance in required training and all training mandated by regulatory authorities
Perform other duties as assigned