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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $13.50 - $16.88
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
Retirement Savings Plans
Employee assistance program
Paid Time Off
Sick Time
Holiday pay
Tuition Reimbursement
Job Description
Sunrise Senior Living is a well-established organization recognized for its dedication to empowering seniors to live longer, healthier, and happier lives. Renowned as a Great Place to Work for the eighth time, Sunrise Senior Living prides itself on fostering a workplace culture that values meaningful relationships among residents, their families, and team members. This company is a leader in the senior living industry, offering a welcoming and supportive environment that combines compassionate care with innovative programs. The community of Sunrise of Cuyahoga Falls seeks to continue this tradition of excellence by providing extraordinary service and creating a bright atmosphere for... Show More
Job Requirements
- High School degree or equivalent
- Proven customer service experience
- Proficiency in computer skills including Microsoft Office and Sunrise-specific applications
- Ability to handle multiple priorities
- Strong communication skills
- Ability to maintain accurate records
- Compliance with safety and risk management protocols
- Willingness to participate in required training
- Ability to work as part of a team
Job Qualifications
- High School degree/GED
- Proven customer service experience and skills
- Proficiency in computer skills including Microsoft Office (Windows, Outlook, Excel) and Sunrise applications
- Ability to learn new applications
- Knowledge of safety and risk management practices
- Good organizational and time management skills
- Written and verbal communication skills
- Accurate record keeping skills
- Good judgment, problem solving, and decision-making skills
Job Duties
- Oversee the community entry area for visitors, guests, and residents, extend a warm welcome and greeting, offer and provide beverages to visitors and guests, and ensure that the community safety protocols are in place
- Contact the Director of Sales, Executive Director, or Department Coordinator to meet with prospective residents, families, or visitors and ensure wait times are minimal
- Greet potential candidates interested in learning more about Sunrise careers and job openings at the community and direct candidates to apply online or capture the candidate information into the Applicant Tracking System to launch the recruitment process
- Answer incoming telephone calls and resident calls within two to three rings with the appropriate community greeting message and identification
- Take complete messages with pertinent information as appropriate and communicate messages to the intended recipient
- Offer and provide a community overview to the caller, determine who to forward the caller to, and notify the caller who they are being transferred to
- Manage appointments for residents and family members such as hairdresser, transportation, etc.
- Send get well cards to residents in hospital
- Order Memory Flower for residents who have passed away
- Send sympathy cards to families and/or responsible parties as needed
- Order flowers and name plates for new residents prior to move-in
- Order guest meals for resident and family for day of move-in
- Create and maintain marketing and move-in packet inventory as needed
- Support the Director of Sales by taking and handling initial inquiry calls with potential families and residents and encourage and build interest in Sunrise Senior Living
- Assist the Director of Sales with Customer Relationship Management lead tracking database entry, if applicable
- Perform other administrative duties pertaining to the resident move-in process
- Keep desk and entry area neat and organized
- Check Bistro regularly for cleanliness, ensure fresh coffee, fruit, popcorn, and other snacks are available
- Maintain and clean the popcorn machine daily and restock as necessary
- Keep music playing throughout the day
- Ensure that another team member covers the front desk when stepping away to complete above duties
- Partner with community team to ensure community is in compliance with occupational health and safety requirements, promoting Risk Management programs and policies, and adhering to safety rules and regulations
- Practice safety procedures at all times including Personal Protective Equipment, fire extinguishers, Safety Data Sheets, and Lockout Tagout procedures
- Maintain the Resident Roster, Team Member Roster, and Current work schedules for emergency procedures
- Champion the Safe Leaving Program and Procedures, responding to emergencies as required
- Ensure all guests and residents sign themselves in and out appropriately at all times
- Maintain a high-risk elopement list with photograph at front desk
- Heightened awareness of the entry and exit of all residents
- Update resident phone list and roster daily, move-in and move-out register daily, and guest and sign-in logs as necessary
- Prepare meal tickets for team members and family members and tally meal count sheets for the Dining Service Coordinator
- Collect and process meal ticket money in accordance with internal business control procedures
- Organize and distribute mail to residents, Executive Director, and Department Coordinators
- Collect and distribute resident and community newspapers
- Post and display the daily menu on Menu Board
- Maintain resident form for miscellaneous credits and complete as directed by Business Office Coordinator and/or Business Manager/Controller
- Assist Business Office Coordinator/HR Designee with recruitment process by performing computer data entry tasks and other general administrative duties as assigned
- Monitor and order office supplies as needed
- Track and disperse team member paychecks
- Participate actively as a member of a team and committed to working toward team goals
- Demonstrate daily the Team Member Credo
- Commit to serving residents and guests through Principles of Service
- Contribute to overall engagement programs and customer and team member engagement initiatives
- Attend regular meetings including Town Hall, Department Team Meetings, and others as directed
- Maintain compliance in required training and all training mandated by regulatory authorities
- Perform other duties as assigned
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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