Concierge

Newport Beach, CA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Exact $16.90

Work Schedule

Rotating Shifts

Flexible

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee assistance program

Professional development opportunities

flexible schedule

Job Description

Atria Senior Living is a well-established provider of senior living communities, offering a warm, engaging, and supportive environment for seniors. The company specializes in delivering personalized care and exceptional customer service to enhance the lives of its residents. With a focus on community and comfort, Atria Senior Living fosters strong relationships with residents and their families, ensuring each senior enjoys quality support tailored to their unique needs. Known for its welcoming atmosphere and commitment to excellence, Atria is a leader in the senior care industry, dedicated to maintaining high standards across all services and facilities.

The Concierge position at Atria Senior Living plays a crucial role in maintaining the community's exceptional customer service standards. This role acts as the primary point of contact for resident requests and inquiries, excluding emergency calls, helping to facilitate a smooth and comfortable experience for all residents. The Concierge coordinates various services such as grocery and drug store deliveries, dry cleaning, beauty services, transportation, and entertainment reservations. They are responsible for liaising between residents, family members, and different departments to ensure residents' needs are promptly met and high satisfaction levels are maintained. Additionally, the Concierge oversees the cleanliness and welcoming nature of common areas, coordinates transportation schedules, and assists in managing dining room guest reservations and community events. The position may also involve supervising front desk reception staff and drivers, providing coverage for related roles, and occasionally driving company vehicles for social outings. This role requires excellent communication skills, strong organizational abilities, and a customer-focused attitude to uphold Atria's reputation for outstanding resident services. Employment type is typically full-time or part-time, with scheduling flexibility to meet the needs of the community. Although salary details vary by location, Atria offers competitive compensation aligned with experience and qualifications.

Job Requirements

High school diploma or GED
one to three years related experience or training
basic First Aid and CPR certification where required
successful completion of Atria training programs
ability to read and comprehend simple instructions and correspondence
effective communication skills
basic math proficiency
problem-solving ability in standard situations
ability to operate necessary office equipment
flexibility to work various schedules and shifts

Job Qualifications

High school diploma or GED
one to three years related experience or training
basic First Aid and CPR certification if required
completion of company-specified training programs
ability to read and comprehend simple instructions and memos
ability to write simple correspondence
effective presentation skills in one-on-one and small group settings
basic math skills including addition, subtraction, multiplication, and division
common sense understanding to follow routine instructions
problem-solving skills for standardized situations
ability to operate telephone, emergency call system, monitoring board, beeper, and photocopier
ability to work various schedules and shifts

Job Duties

Serve as point of contact for resident requests and telephone calls excluding emergencies
coordinate services for residents and family members including dry cleaning, grocery and drug deliveries, beauty and entertainment reservations, and transportation
maintain high customer service standards by meeting new residents and tracking concerns
answer questions about local attractions and services
ensure lobby and first-floor common areas are clean and welcoming, manage background music and floral arrangements
coordinate community transportation schedules and appointments while providing reminders
act as liaison between dining room and residents by managing guest meal reservations and event RSVPs
supervise front desk staff and drivers as needed
provide coverage for security, door attendant, and receptionist roles
drive company vehicle to social and other destinations if required
perform additional duties as assigned