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Job Overview

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Employment Type

Full-time
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Compensation

Hourly
Range $17.00 - $21.25
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Work Schedule

Standard Hours
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Benefits

Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
retirement savings plan
Employee assistance program
Paid Time Off
Sick Time
Holiday pay
Tuition Reimbursement
myFlexPay

Job Description

Sunrise Senior Living is a leading provider of senior living services, committed to empowering residents to live longer, healthier, and happier lives. Recognized repeatedly as a Great Place to Work by Activated Insights, Sunrise fosters a supportive and enriching workplace culture that values human life and the meaningful connections built between residents, their families, and team members. At Sunrise Senior Living, team members experience a unique sense of fulfillment and joy by serving others and contributing to the community's vibrant atmosphere. The organization offers a comprehensive benefits package alongside opportunities for professional growth, making it an ideal place for individuals... Show More

Job Requirements

  • High school diploma or GED
  • Proven customer service experience
  • Proficiency with Microsoft Office applications
  • Ability to handle multiple priorities
  • Good organizational and time management skills
  • Ability to communicate effectively both orally and in writing
  • Must pass drug test and background check
  • Completion of physical evaluation and tuberculosis test
  • Compliance with Covid-19 and Influenza vaccination requirements if applicable
  • Must understand safety and regulatory compliance if driving a Sunrise vehicle

Job Qualifications

  • High school diploma or GED
  • Proven customer service experience and skills
  • Proficiency in computer skills including Microsoft Office (Windows, Outlook, Excel)
  • Ability to learn new applications specific to Sunrise Senior Living
  • Good organizational and time management skills
  • Excellent written and verbal communication skills
  • Ability to handle multiple priorities effectively
  • Strong judgment, problem solving, and decision-making skills
  • Accurate record keeping skills
  • Commitment to team collaboration and company values

Job Duties

  • Oversee the community entry area for visitors, guests, and residents
  • Extend a warm welcome and greeting
  • Offer and provide beverages to visitors and guests
  • Ensure community safety protocols are in place
  • Contact the Director of Sales, Executive Director, or Department Coordinator to meet prospective residents, families, or visitors
  • Answer incoming telephone and resident calls within two to three rings using the appropriate greeting
  • Take complete messages with pertinent information and communicate to intended recipients
  • Manage appointments for residents and family members
  • Send get well and sympathy cards to residents and families
  • Order flowers, name plates, and guest meals for resident move-ins
  • Maintain marketing and move-in packet inventory
  • Support sales and marketing efforts by handling inquiry calls and helping with lead tracking
  • Keep front desk and bistro area neat and organized
  • Monitor bistro cleanliness, refreshments, and music
  • Ensure coverage of front desk when away
  • Partner with community team to ensure compliance with health and safety regulations
  • Practice safety procedures including use of PPE and emergency protocols
  • Maintain resident and team member rosters and work schedules for emergencies
  • Champion safe leaving program and maintain high-risk elopement list
  • Update resident phone lists, guest logs, and move-in/move-out registers
  • Prepare and process meal tickets and money
  • Organize and distribute mail and newspapers
  • Assist with recruitment by performing data entry and administrative duties
  • Monitor and order office supplies
  • Track and disperse team member paychecks
  • Participate actively in team goals and company meetings
  • Maintain compliance with required training
  • Perform other duties as assigned

Job Criteria

Experience

Entry Level (1-2 years)


Job Location

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