Concierge

Mission Viejo, CA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $17.00 - $21.25

Work Schedule

Standard Hours

Benefits

Medical insurance

Dental Insurance

Vision Insurance

Life insurance

Disability insurance

retirement savings plan

Employee assistance program

Paid Time Off

Sick Time

Holiday pay

Tuition Reimbursement

myFlexPay

Job Description

Sunrise Senior Living is a leading provider of senior living services, committed to empowering residents to live longer, healthier, and happier lives. Recognized repeatedly as a Great Place to Work by Activated Insights, Sunrise fosters a supportive and enriching workplace culture that values human life and the meaningful connections built between residents, their families, and team members. At Sunrise Senior Living, team members experience a unique sense of fulfillment and joy by serving others and contributing to the community's vibrant atmosphere. The organization offers a comprehensive benefits package alongside opportunities for professional growth, making it an ideal place for individuals passionate about making a positive impact in the lives of seniors.

The Concierge role at Sunrise Senior Living is a vital position that serves as the first point of contact for potential residents, their families, and visitors. As the welcoming face of the community, the Concierge ensures a warm and professional greeting and manages communications efficiently. This position supports both the Director of Sales and the Executive Director by providing community information and handling administrative tasks and recruitment assistance. The Concierge plays an essential role in maintaining the welcoming atmosphere of the community, including overseeing the bistro area and monitoring cleanliness and ambiance.

In their duties, the Concierge is responsible for greeting guests, answering calls accurately within two to three rings, managing appointments, sending condolence and get-well cards, and supporting event logistics related to resident move-ins. Additionally, the Concierge contributes to sales and marketing efforts by tracking inquiries and managing move-in materials. Maintaining a safe and secure environment is paramount in this role, requiring the Concierge to adhere strictly to health and safety protocols, including emergency procedures and visitor sign-in processes.

This role demands excellent organizational and interpersonal skills, along with proficiency in Microsoft Office and other community-specific applications. The Concierge is an active team player who participates in ongoing training and team engagement activities to uphold Sunrise’s high service standards. Employment with Sunrise Senior Living involves adherence to health and safety requirements, including drug testing, physical evaluations, background checks, and vaccination mandates as applicable.

For those eager to contribute to a mission-driven organization with a heart, the Concierge position offers a rewarding career path with competitive compensation, comprehensive benefits, and the chance to make a meaningful difference every day. Sunrise Senior Living is not only a workplace but a community where employees shine by bringing moments of joy and connection to everyone they serve.

Job Requirements

High school diploma or GED
Proven customer service experience
Proficiency with Microsoft Office applications
Ability to handle multiple priorities
Good organizational and time management skills
Ability to communicate effectively both orally and in writing
Must pass drug test and background check
Completion of physical evaluation and tuberculosis test
Compliance with Covid-19 and Influenza vaccination requirements if applicable
Must understand safety and regulatory compliance if driving a Sunrise vehicle

Job Qualifications

High school diploma or GED
Proven customer service experience and skills
Proficiency in computer skills including Microsoft Office (Windows, Outlook, Excel)
Ability to learn new applications specific to Sunrise Senior Living
Good organizational and time management skills
Excellent written and verbal communication skills
Ability to handle multiple priorities effectively
Strong judgment, problem solving, and decision-making skills
Accurate record keeping skills
Commitment to team collaboration and company values

Job Duties

Oversee the community entry area for visitors, guests, and residents
Extend a warm welcome and greeting
Offer and provide beverages to visitors and guests
Ensure community safety protocols are in place
Contact the Director of Sales, Executive Director, or Department Coordinator to meet prospective residents, families, or visitors
Answer incoming telephone and resident calls within two to three rings using the appropriate greeting
Take complete messages with pertinent information and communicate to intended recipients
Manage appointments for residents and family members
Send get well and sympathy cards to residents and families
Order flowers, name plates, and guest meals for resident move-ins
Maintain marketing and move-in packet inventory
Support sales and marketing efforts by handling inquiry calls and helping with lead tracking
Keep front desk and bistro area neat and organized
Monitor bistro cleanliness, refreshments, and music
Ensure coverage of front desk when away
Partner with community team to ensure compliance with health and safety regulations
Practice safety procedures including use of PPE and emergency protocols
Maintain resident and team member rosters and work schedules for emergencies
Champion safe leaving program and maintain high-risk elopement list
Update resident phone lists, guest logs, and move-in/move-out registers
Prepare and process meal tickets and money
Organize and distribute mail and newspapers
Assist with recruitment by performing data entry and administrative duties
Monitor and order office supplies
Track and disperse team member paychecks
Participate actively in team goals and company meetings
Maintain compliance with required training
Perform other duties as assigned