Concierge

Newport Beach, CA, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Compensation

Hourly

Exact $16.90

Work Schedule

Rotating Shifts

Flexible

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee assistance program

Training and Development

flexible schedule

Job Description

Atria Senior Living is a leading provider of independent and assisted living services, dedicated to delivering exceptional care and enriching lifestyles for seniors. The company is recognized for its warm, friendly, and supportive environments, designed to enhance the quality of life for residents. With communities located across numerous regions, Atria offers a blend of personalized services, social activities, and wellness programs designed to foster vibrant and engaged living. The communities provide a range of amenities including comfortable living spaces, restaurant-style dining, and a variety of social, cultural, and recreational activities. Employment at Atria offers a meaningful opportunity to contribute to... Show More

Job Requirements

High school diploma or GED
one to three years of related experience and/or training or an equivalent combination of education and experience
basic First Aid and CPR certification as required
ability to complete all specified training successfully
proficiency in reading and writing simple correspondence
effective communication skills
basic math competency
problem-solving abilities in routine standardized situations
flexibility to work varied schedules and shifts
ability to operate office equipment including telephone, emergency systems, and photocopier

Job Qualifications

High school diploma or general education degree (GED)
one to three years related experience and/or training or equivalent combination of education and experience
basic First Aid and CPR certification where required
successful completion of all Atria specified training programs
ability to read and comprehend simple instructions, short correspondence, and memos
ability to write simple correspondence
ability to effectively present information in one-on-one and small group situations
basic math skills including adding, subtracting, multiplying, and dividing with tens and hundreds
ability to follow detailed but uninvolved written or oral instructions
problem-solving skills for standardized situations
ability to work various schedules and shifts
proficiency operating telephone, emergency call system, monitoring board or beeper, and photocopier

Job Duties

Serves as point of contact for all resident requests and telephone calls except emergencies
coordinates services for residents and their family members including dry cleaning, grocery and drug store delivery, dinner reservations, beauty parlor services, theater and movie tickets, and transportation services
maintains high standards of customer service by meeting new residents and explaining concierge services, tracking concerns and complaints, and liaising with department managers
answers questions regarding local stores, attractions, and services
ensures lobby and first floor common areas and restrooms are clean and welcoming, including managing background music and floral arrangements
coordinates community transportation schedules, schedules appointments, and assists with alternative transportation
serves as liaison between dining room and residents by accepting guest meal reservations and maintaining RSVP lists for events
may supervise front desk reception staff and drivers
maintains knowledge of security, door attendant, and receptionist roles and provides coverage as needed
may drive company vehicle to social and other destinations if required
performs other duties as assigned

Job Criteria

Experience

Entry Level (1-2 years)

Job Location

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