Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Exact $16.90
Work Schedule
Rotating Shifts
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Training and Development
flexible schedule
Job Description
Atria Senior Living is a leading provider of independent and assisted living services, dedicated to delivering exceptional care and enriching lifestyles for seniors. The company is recognized for its warm, friendly, and supportive environments, designed to enhance the quality of life for residents. With communities located across numerous regions, Atria offers a blend of personalized services, social activities, and wellness programs designed to foster vibrant and engaged living. The communities provide a range of amenities including comfortable living spaces, restaurant-style dining, and a variety of social, cultural, and recreational activities. Employment at Atria offers a meaningful opportunity to contribute to the well-being of seniors in a respectful, compassionate, and professional manner.
The Concierge role at Atria Senior Living is central to ensuring residents receive attentive and personalized service. The incumbent serves as the primary point of contact for resident inquiries, facilitating communication between residents and various departments to ensure a seamless living experience. This role involves coordinating resident services such as transportation, delivery of amenities, and scheduling appointments with sensitivity and professionalism. The Concierge is also responsible for maintaining exemplary customer service standards, managing the aesthetic and functional upkeep of common areas, and proactively addressing resident needs and concerns. The position requires excellent communication and organizational skills, as well as the ability to operate various office equipment and manage schedules effectively. Employment type is typically full-time with varying shift schedules, offering a competitive salary aligned with industry standards for senior living concierge positions. This role provides the chance to play a key role in creating a welcoming and supportive community environment that enhances the daily lives of residents.
The Concierge role at Atria Senior Living is central to ensuring residents receive attentive and personalized service. The incumbent serves as the primary point of contact for resident inquiries, facilitating communication between residents and various departments to ensure a seamless living experience. This role involves coordinating resident services such as transportation, delivery of amenities, and scheduling appointments with sensitivity and professionalism. The Concierge is also responsible for maintaining exemplary customer service standards, managing the aesthetic and functional upkeep of common areas, and proactively addressing resident needs and concerns. The position requires excellent communication and organizational skills, as well as the ability to operate various office equipment and manage schedules effectively. Employment type is typically full-time with varying shift schedules, offering a competitive salary aligned with industry standards for senior living concierge positions. This role provides the chance to play a key role in creating a welcoming and supportive community environment that enhances the daily lives of residents.
Job Requirements
- High school diploma or GED
- one to three years of related experience and/or training or an equivalent combination of education and experience
- basic First Aid and CPR certification as required
- ability to complete all specified training successfully
- proficiency in reading and writing simple correspondence
- effective communication skills
- basic math competency
- problem-solving abilities in routine standardized situations
- flexibility to work varied schedules and shifts
- ability to operate office equipment including telephone, emergency systems, and photocopier
Job Qualifications
- High school diploma or general education degree (GED)
- one to three years related experience and/or training or equivalent combination of education and experience
- basic First Aid and CPR certification where required
- successful completion of all Atria specified training programs
- ability to read and comprehend simple instructions, short correspondence, and memos
- ability to write simple correspondence
- ability to effectively present information in one-on-one and small group situations
- basic math skills including adding, subtracting, multiplying, and dividing with tens and hundreds
- ability to follow detailed but uninvolved written or oral instructions
- problem-solving skills for standardized situations
- ability to work various schedules and shifts
- proficiency operating telephone, emergency call system, monitoring board or beeper, and photocopier
Job Duties
- Serves as point of contact for all resident requests and telephone calls except emergencies
- coordinates services for residents and their family members including dry cleaning, grocery and drug store delivery, dinner reservations, beauty parlor services, theater and movie tickets, and transportation services
- maintains high standards of customer service by meeting new residents and explaining concierge services, tracking concerns and complaints, and liaising with department managers
- answers questions regarding local stores, attractions, and services
- ensures lobby and first floor common areas and restrooms are clean and welcoming, including managing background music and floral arrangements
- coordinates community transportation schedules, schedules appointments, and assists with alternative transportation
- serves as liaison between dining room and residents by accepting guest meal reservations and maintaining RSVP lists for events
- may supervise front desk reception staff and drivers
- maintains knowledge of security, door attendant, and receptionist roles and provides coverage as needed
- may drive company vehicle to social and other destinations if required
- performs other duties as assigned
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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