Concierge

HEI Hotels and Resorts is a distinguished hospitality company renowned for its exceptional commitment to both guests and associates. With a strong portfolio of premier hotels and resorts, HEI places a high value on its people, recognizing that their dedication and performance are the core reasons for the company’s success. HEI is proud to introduce a new addition to its expanding portfolio, the prestigious JW Marriott Anaheim. This AAA Four Diamond resort offers a luxurious guest experience located less than a mile from world-famous destinations such as Disneyland and the Anaheim Convention Center. Stylishly blending comfort, convenience, and top-tier amenities, the hotel is a key attraction for leisure and business travelers in the region.

Joining HEI Hotels and Resorts means becoming part of a dynamic, inclusive, and supportive work culture focused on growth and excellence. The organization believes strongly in investing in their workforce by offering competitive compensation, comprehensive benefits, and industry-leading training and development tools. HEI recognizes the importance of diversity and inclusion, actively encouraging applicants from all backgrounds, including veterans and military personnel, to join their team. The company’s commitment goes beyond the typical, emphasizing associate value and work-life balance within a collaborative and respectful environment.

The role within the JW Marriott Anaheim is centered around providing exceptional guest services to enhance the overall visitor experience. As a guest services assistant, your primary responsibility will be to assist with diverse guest needs, ranging from planning visits to coordinating special activities and providing essential information about hotel amenities and local attractions. This hands-on position plays a crucial role in delivering memorable guest interactions by addressing requests promptly and efficiently, thereby adding value to the guests’ stay. Responsibilities also include assisting guests with dining, entertainment reservations, recreational activities, and transportation arrangements, making the role dynamic and engaging on a day-to-day basis.

Successful candidates will thrive in a fast-paced environment where strong communication and interpersonal skills are essential. This role offers an hourly wage of $29.15 and is eligible for tips and service charges, although it does not provide a discretionary performance bonus. Scheduling flexibility is required, including availability evenings and weekends, reflecting the hospitality industry's need to cater to guests around the clock. HEI Hotels and Resorts supports staff with comprehensive wellness benefits, including medical, dental, vision insurance, and additional perks like vacation and pet insurance, highlighting the company’s total rewards approach. If you are passionate about hospitality and committed to superior guest service, this opportunity at the JW Marriott Anaheim promises both professional growth and the chance to be part of a reputable hospitality leader.