Concessions Supervisor - The Mann Center

Philadelphia, PA, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Flexible

Day Shifts

Weekend Shifts

Night Shifts

Benefits

Health Insurance

Paid Time Off

Employee Discounts

flexible schedule

Training and Development

Certification assistance

team environment

Job Description

Legends Global Hospitality is a renowned leader in the venue hospitality industry, specializing in delivering exceptional food and beverage experiences at sports, entertainment, and cultural venues around the world. The company partners with venues to provide top-tier concessions and guest services that enhance the overall event day experience for fans and attendees. With a strong emphasis on operational excellence, customer service, and employee development, Legends Global Hospitality fosters an environment where innovation and quality go hand-in-hand to meet the dynamic demands of large-scale events and diverse crowds.

The role of the Concessions Supervisor at Legends is crucial in the seamless execution of the company’s food and beverage program during events. Reporting directly to the General Manager and Operations Manager, the Concessions Supervisor is responsible for overseeing all pre-event setup and post-event cleanup activities across all concessions locations. This leadership role involves managing a team of concessions staff, ensuring compliance with company service and sanitation standards, and maintaining high levels of product quality and presentation. The supervisor also coordinates logistics such as equipment and product movement, manages inventory controls including audits and reconciliations, and supports training initiatives for event staff.

This position demands an individual who can demonstrate a comprehensive understanding of the operational and guest service requirements unique to stadium and venue food and beverage concessions. They must be adept at multitasking in a fast-paced environment while maintaining focus on safety, cleanliness, and guest satisfaction. The Concessions Supervisor will work closely with other department managers and the warehouse team to ensure the smooth flow of products and supplies, proper pricing, and inventory security. Their leadership ensures that each event runs without disruption and that every guest receives the highest quality of service as established by Legends Hospitality standards.

Legends Global Hospitality is committed to providing opportunities for growth and development within the company, offering certifications such as RAMP upon hiring, and encouraging a team atmosphere dedicated to safety and excellence. The position requires flexibility with scheduling to support events across varied hours and dates, including nights, weekends, and holidays. This is an excellent opportunity for individuals passionate about hospitality and event operations to contribute to a globally recognized company known for elevating venue guest experiences.

Job Requirements

Must be at least 18 years of age
high school diploma or equivalent
ability to work all venue events and maintain a flexible schedule to meet service demand levels including extended hours days nights weekends and holidays
ability to work in an open aired environment during all climate conditions
must be punctual and dependable
must maintain personal hygiene and a well-groomed appearance in accordance with company and venue standards
must have sufficient mobility to perform assigned production tasks including constant standing, reaching, bending, stooping, wiping, pushing, and pulling for extended periods of time
ability to lift and transport items weighing 10-30 pounds occasionally 50 pounds
must meet state and local requirements for alcoholic beverage services

Job Qualifications

Must be at least 18 years of age
high school diploma or equivalent
must be able to read, speak and write English in order to communicate with staff and guests
ability to work all venue events and maintain a flexible schedule to meet service demand levels, including extended hours, days, nights, weekends, and holidays
ability to work in an open aired environment during all climate conditions
must be punctual and dependable
must maintain personal hygiene and a well-groomed appearance in accordance with company and venue standards
must have sufficient mobility to perform assigned production tasks including constant standing, reaching, bending, stooping, wiping, pushing, and pulling for extended periods of time
ability to lift and transport items weighing 10-30 pounds, occasionally 50 pounds
basic knowledge of food and beverage preparations, service standards, guest relations and etiquette preferred
ability to effectively listen and take direction from management
ability to work under pressure and multitask in a fast-paced, team-oriented setting
must meet state and local requirements for alcoholic beverage services

Job Duties

Closely follows and fully completes opening and closing checklists provided by management
possesses extensive knowledge of Legends' food and beverage program
assists in the training and management of event day staff to assure compliance with company service and sanitation standards
develop and enforce standards for service, sanitation, and product and food quality
supervises and works closely with all concessions staff to ensure that product is properly set and displayed prior to the start of each event
assists in coordinating the movement, delivery and pick-ups of necessary equipment and product to and from all concession stands before, during and after events
ensures proper menu items, as well as pricing, are up for display for each event
conduct physical audit of inventory and product at concession stands, research and perform reconciliations as needed
alerts management and the warehouse supervisor of low inventory on any items
records and delivers the correct amounts of inventory for proper dispersal, ensuring to have ordered the correct amounts of supplies to maintain proper par levels for each location assigned
makes sure all concessions inventory is always organized, locked up and secured
assists with month end inventory counts and organization
develops the ability to use the FOH POS system and BOH inventory systems including training and problem solving
shows flexibility by rotating to other service locations when necessary