Job Overview
Employment Type
Part-time
Compensation
Hourly
Exact $27.30
Benefits
weekly pay
Training and development opportunities
Employee Discounts
Flexible work schedules
Health Insurance
Dental Insurance
Vision Insurance
401(k) with Company Match
paid vacation days
Paid holidays
Paid parental bonding leave
Employee assistance program
Tuition and/or professional certification reimbursement
Job Description
Delaware North is a global hospitality and food service company with a rich history spanning over 100 years, dedicated to delivering exceptional guest experiences in a variety of iconic venues. One of its premier operations is managing food and beverage services at Climate Pledge Arena in Seattle, Washington. Climate Pledge Arena is a notable venue as it represents the first net zero-certified arena in the world, showcasing a commitment to sustainability with its renewable energy-powered facility. This 740,000-square-foot arena serves as the home for the NHL's Seattle Kraken, WNBA's Seattle Storm, and hosts premier live music and entertainment events, making it a dynamic and exciting environment for employees and guests alike.
Delaware North Sportservice at Climate Pledge Arena is currently seeking part-time Concessions Supervisors to join their team. This role is vital in ensuring the smooth operation of concessions by leading and managing front-line staff to provide excellent guest service. As a Concessions Supervisor, the selected candidate will be responsible for overseeing day-to-day activities, maintaining high standards of food quality and service, and fostering a positive and productive work environment.
The position involves a blend of supervisory and hands-on responsibilities, ideal for someone who thrives in a fast-paced setting and enjoys being part of the game day excitement. Supervisors will be tasked with assigning duties to the team, overseeing inventory, handling customer inquiries and complaints, and ensuring compliance with company policies. This role also requires managing labor and profit loss, monitoring cleaning and sanitation, and supporting training efforts for team members. Excellent communication and leadership skills are essential to succeed in this position, as well as a strong dedication to customer satisfaction.
Working at Delaware North means being part of a company that values its employees by investing in their personal and professional growth. Team members benefit from a comprehensive package, including weekly pay, flexible schedules, employee discounts, and opportunities for training and development. Eligible employees can access health, dental, and vision insurance, a 401(k) plan with company match, paid vacation and holidays, parental leave, and tuition reimbursement programs. This commitment to employee well-being and advancement makes Delaware North a desirable employer in the hospitality and food service industry.
The Concessions Supervisor role at Climate Pledge Arena offers a competitive wage at $27.30 per hour and the chance to be a part of an exciting team working in one of the most innovative and sustainable sports venues in the world. This is an exceptional opportunity for individuals with restaurant experience and supervisory skills to join a forward-thinking organization focused on both excellent guest experiences and sustainability. Delaware North’s inclusive culture promotes diversity and equal opportunity, welcoming applicants from all backgrounds to join their global family and contribute to shaping the future of hospitality.
Delaware North Sportservice at Climate Pledge Arena is currently seeking part-time Concessions Supervisors to join their team. This role is vital in ensuring the smooth operation of concessions by leading and managing front-line staff to provide excellent guest service. As a Concessions Supervisor, the selected candidate will be responsible for overseeing day-to-day activities, maintaining high standards of food quality and service, and fostering a positive and productive work environment.
The position involves a blend of supervisory and hands-on responsibilities, ideal for someone who thrives in a fast-paced setting and enjoys being part of the game day excitement. Supervisors will be tasked with assigning duties to the team, overseeing inventory, handling customer inquiries and complaints, and ensuring compliance with company policies. This role also requires managing labor and profit loss, monitoring cleaning and sanitation, and supporting training efforts for team members. Excellent communication and leadership skills are essential to succeed in this position, as well as a strong dedication to customer satisfaction.
Working at Delaware North means being part of a company that values its employees by investing in their personal and professional growth. Team members benefit from a comprehensive package, including weekly pay, flexible schedules, employee discounts, and opportunities for training and development. Eligible employees can access health, dental, and vision insurance, a 401(k) plan with company match, paid vacation and holidays, parental leave, and tuition reimbursement programs. This commitment to employee well-being and advancement makes Delaware North a desirable employer in the hospitality and food service industry.
The Concessions Supervisor role at Climate Pledge Arena offers a competitive wage at $27.30 per hour and the chance to be a part of an exciting team working in one of the most innovative and sustainable sports venues in the world. This is an exceptional opportunity for individuals with restaurant experience and supervisory skills to join a forward-thinking organization focused on both excellent guest experiences and sustainability. Delaware North’s inclusive culture promotes diversity and equal opportunity, welcoming applicants from all backgrounds to join their global family and contribute to shaping the future of hospitality.
Job Requirements
- Experience working in a restaurant
- at least two years of supervisory experience preferred
- ability to stand and walk for the entire shift
- physical capability to reach, twist, bend, squat, push, pull, and lift stock up to 50 pounds occasionally
- ability to work outdoors in variable temperatures
- excellent communication skills
- ability to work flexible schedules including days, evenings, holidays, weekends, and events
- must be self-motivated and able to work without direct supervision
Job Qualifications
- Experience working in a restaurant
- at least two years of supervisory experience preferred
- excellent communication skills, written and verbal
- excellent customer service and employee relations skills
- self-motivated and able to work without direct supervision
- ability to implement rules and direct staff
- desire to satisfy the needs of others in a fast-paced environment
Job Duties
- Assign duties to scheduled staff
- perform some service tasks such as assisting guests, stocking shelves, counting inventory, and cashier duties when necessary
- investigate and resolve complaints regarding food quality, service, or accommodations
- review work procedures and operational problems to determine ways to improve service, performance, or safety
- assist Concessions Manager with staff training and compliance
- monitor daily and hourly cleaning
- manage labor and profit loss
- ensure proper cash handling and tip record-keeping for the shift
- ensure associates are kept informed of any changes in policies or events
- other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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