Concessions Supervisor

Sodexo is a global leader in integrated facilities management and food services, committed to enhancing the quality of life for individuals and communities worldwide. Operating in over 60 countries, Sodexo provides a comprehensive range of services including food service, catering, facilities management, and other integrated solutions designed to create memorable experiences for clients and customers alike. With a mission to create a better everyday for everyone, Sodexo values diversity and inclusion, fostering a respectful and supportive work environment where employees are encouraged to bring their authentic selves to work. The company is dedicated to social, environmental, and economic progress, working in close partnership with its clients to deliver superior service standards and customer satisfaction. Sodexo’s approach to business emphasizes fairness, respect, and belonging, ensuring all employees feel valued and empowered to contribute their ideas and opinions.

As a Concessions Supervisor at Sodexo, located at the Miami Beach Convention Center, this part-time role offers a competitive pay range of $23.00 to $25.00 per hour, with work shifts requiring open availability. The position plays a vital leadership role in managing event-based concessions operations, ensuring the smooth and efficient execution of service during high-volume events. The Concessions Supervisor oversees multiple concession stands, kiosks, portable locations, and autonomous retail concepts, supporting staff assignment, flow of service, inventory management, and prompt resolution of operational or guest-related issues. This role operates in fast-paced, dynamic environments and demands excellent organizational, communication, and supervisory skills to maintain high standards of safety, cleanliness, and customer satisfaction.

The Concessions Supervisor is responsible for conducting pre-shift briefings, training and onboarding staff, addressing guest concerns quickly and professionally, and maintaining compliance with company policies and health and safety regulations. Adaptability is key, as duties may vary based on the specific event or venue size. This position requires the physical ability to frequently lift and move up to 35 pounds and occasionally up to 40 pounds, reflecting the hands-on nature of the job. The supervisor functions as a crucial link between the frontline concession employees and unit leadership, ensuring service operations run seamlessly. Sodexo offers a flexible and supportive work environment with ongoing opportunities for training, development, and career advancement. Benefits include paid time off, holidays, health insurance options, tuition reimbursement, and 401k plans, among others, tailored to support employees and their families. Some locations might provide additional site-specific perks such as shift meals, uniforms, safety shoes, and transportation assistance.

Candidates interested in this supervisory role will benefit from Sodexo’s commitment to equity and inclusion, joining a team that embraces culture and belonging. Sodexo is an equal opportunity employer committed to providing a workplace free of discrimination and harassment. The Concessions Supervisor role is not only a job but a chance to be part of a company dedicated to making a positive impact in the communities it serves and helping employees thrive in their careers while balancing life’s important moments.