Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Retirement Plan
Paid Time Off
Employee Discounts
Training and Development
flexible schedule
employee recognition
Job Description
Aramark is a global leader in food services, facilities management, and uniform services, operating in 15 countries around the world. With a strong commitment to service excellence and community engagement, Aramark serves millions of guests daily through innovative dining and service solutions. The company emphasizes its mission to create positive impacts not only for its employees but also for its clients, communities, and the planet. Aramark fosters an inclusive work environment that respects diversity and equal opportunity, supporting the growth and development of every team member.
The Concessions Manager position at Aramark is a dynamic management role focused on developing and implementing effective dining solutions tailored to meet diverse customer needs and preferences. This role oversees dining operations where customers order prepared foods from a menu, ensuring a seamless, enjoyable experience for each guest. The Concessions Manager is instrumental in leading a team, managing financial performance, ensuring compliance with safety and sanitation standards, and maintaining high levels of customer satisfaction.
In this role, you will use Aramark's coaching model to engage and develop team members, recognizing their contributions and helping them reach their full potential. You will be responsible for ensuring individual and team performance align with both organizational objectives and client expectations. Leading daily team briefings, you will promote communication and align operational goals. A critical component of the role is managing client relationships by identifying their needs and communicating progress effectively.
Financial acumen is essential, as you will manage profit and loss statements, deliver financial targets for both the client and the company, and utilize Aramark's systems to understand and improve business metrics related to performance, orders, and inventory. Driving productivity through efficient operations, cost control, and adherence to food and labor initiatives is vital. You will supervise the team to ensure quality production and control standards are met consistently.
Safety and compliance form the backbone of operational excellence. You will maintain a safe and healthy environment for clients, customers, and employees by following all relevant policies, rules, and regulations, including those related to health, safety, wage, and hour laws. Additional responsibilities include planning and coordinating food service activities to deliver exceptional products to customers.
Aramark values flexibility and growth, acknowledging that job duties may evolve to meet organizational commitments. As a Concessions Manager, you will not only lead operations but also contribute to creating a culture of excellence, teamwork, and continuous improvement in a fast-paced, client-focused environment.
The Concessions Manager position at Aramark is a dynamic management role focused on developing and implementing effective dining solutions tailored to meet diverse customer needs and preferences. This role oversees dining operations where customers order prepared foods from a menu, ensuring a seamless, enjoyable experience for each guest. The Concessions Manager is instrumental in leading a team, managing financial performance, ensuring compliance with safety and sanitation standards, and maintaining high levels of customer satisfaction.
In this role, you will use Aramark's coaching model to engage and develop team members, recognizing their contributions and helping them reach their full potential. You will be responsible for ensuring individual and team performance align with both organizational objectives and client expectations. Leading daily team briefings, you will promote communication and align operational goals. A critical component of the role is managing client relationships by identifying their needs and communicating progress effectively.
Financial acumen is essential, as you will manage profit and loss statements, deliver financial targets for both the client and the company, and utilize Aramark's systems to understand and improve business metrics related to performance, orders, and inventory. Driving productivity through efficient operations, cost control, and adherence to food and labor initiatives is vital. You will supervise the team to ensure quality production and control standards are met consistently.
Safety and compliance form the backbone of operational excellence. You will maintain a safe and healthy environment for clients, customers, and employees by following all relevant policies, rules, and regulations, including those related to health, safety, wage, and hour laws. Additional responsibilities include planning and coordinating food service activities to deliver exceptional products to customers.
Aramark values flexibility and growth, acknowledging that job duties may evolve to meet organizational commitments. As a Concessions Manager, you will not only lead operations but also contribute to creating a culture of excellence, teamwork, and continuous improvement in a fast-paced, client-focused environment.
Job Requirements
- Education equivalent to a bachelor’s degree preferred
- 2-3 years of food service experience
- 2-3 years of food service management experience
- strong interpersonal and leadership skills
- ability to maintain effective client relationships
- excellent customer service skills
- capacity for physical tasks including lifting up to 50 pounds and standing for long periods
- ability to work flexible, event-based schedules including evenings, weekends, and holidays
Job Qualifications
- At least 2-3 years of food service experience
- at least 2-3 years of experience in a food service management role
- bachelor's degree or equivalent experience preferred
- strong interpersonal skills
- ability to maintain effective client and customer rapport
- ability to demonstrate excellent customer service using Aramark's standard service model
- ability to maintain effective working relationships with other departments for a unified food service experience
- occasional lifting, carrying, pushing, and pulling up to 50 pounds
- capability to stand for extended periods and walk frequently
- availability to work a flexible schedule including evenings, weekends, and holidays
Job Duties
- Use Aramark's coaching model to engage and develop team members
- reward and recognize employees
- ensure individual and team performance meets objectives and client expectations
- plan and lead daily team briefings
- ensure safety and sanitation standards in all operations
- identify client needs and communicate operational progress
- ensure the completion and maintenance of P&L statements
- deliver client and company financial targets
- adopt all Aramark processes and systems
- understand performance metrics, data, order and inventory trends
- educate teams on key levers to improve margins
- bring value through efficient operations, cost controls, and profit management
- follow Operational Excellence fundamentals by meeting and maintaining food and labor initiatives
- ensure entire team is trained and able to implement
- supervise team regarding production, quality and control
- maintain a safe and healthy environment for clients, customers and employees
- follow all applicable policies, rules and regulations
- plan, direct, and coordinate food service activities to deliver finished products to customers
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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