Concessions Manager - Frost Bank Center, Toyota Field, and Freeman Coliseum
Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Paid Time Off
Retirement Plan
employee discount
Training and Development
Job Description
Aramark is a global leader in food services, facilities management, and uniform services, proudly serving millions of guests every day across 15 countries. Rooted in service and united by a strong purpose, Aramark is dedicated to delivering exceptional experiences for its clients, employees, and communities. The company focuses on fostering career development, personal growth, and professional opportunities for its workforce, making it a great place for those passionate about thriving in the hospitality and service industries. Aramark is committed to equal employment opportunities, embracing diversity, and maintaining a work environment free from discrimination based on race, color, religion, national origin, age, sex, gender, disability, and other protected characteristics by law.
The role of Concessions Manager at Aramark is a critical management position responsible for overseeing dining operations where customers order prepared foods from a menu. This role involves developing and implementing innovative dining solutions tailored to meet diverse customer needs and preferences. As a Concessions Manager, you will be leading a team to ensure high standards of customer service, operational efficiency, and financial performance. You will use Aramark's coaching model to engage and develop team members, rewarding and recognizing their achievements and ensuring individual and team goals align with client expectations.
In this position, leadership is paramount, with responsibilities including conducting daily team briefings and maintaining safety and sanitation standards at all times. You will serve as a liaison with clients to understand their needs and communicate operational progress effectively. Financial performance is another key component, where you'll manage profit and loss statements, meet company targets, and educate your team on strategies to optimize margins through efficient order and inventory management.
The Concessions Manager must bring value through cost controls, profit management, and adherence to operational excellence principles, such as meeting food and labor initiatives. You will supervise your team to maintain the quality of production and implementation of company standards. Ensuring compliance with safety, health, wage, and hour regulations is crucial to maintaining a safe and healthy environment for clients, customers, and employees.
Additional responsibilities include planning, directing, and coordinating all food service activities to deliver a finished product that delights customers. Aramark values flexibility and dedication, so job duties may evolve over time to meet the company and client needs. This dynamic and rewarding role offers the opportunity to make a positive impact not only on your team but also on the overall customer experience in a vibrant and fast-paced food service environment. It is an excellent career path for individuals who enjoy leadership, operational management, client engagement, and driving business success in the foodservice industry.
The role of Concessions Manager at Aramark is a critical management position responsible for overseeing dining operations where customers order prepared foods from a menu. This role involves developing and implementing innovative dining solutions tailored to meet diverse customer needs and preferences. As a Concessions Manager, you will be leading a team to ensure high standards of customer service, operational efficiency, and financial performance. You will use Aramark's coaching model to engage and develop team members, rewarding and recognizing their achievements and ensuring individual and team goals align with client expectations.
In this position, leadership is paramount, with responsibilities including conducting daily team briefings and maintaining safety and sanitation standards at all times. You will serve as a liaison with clients to understand their needs and communicate operational progress effectively. Financial performance is another key component, where you'll manage profit and loss statements, meet company targets, and educate your team on strategies to optimize margins through efficient order and inventory management.
The Concessions Manager must bring value through cost controls, profit management, and adherence to operational excellence principles, such as meeting food and labor initiatives. You will supervise your team to maintain the quality of production and implementation of company standards. Ensuring compliance with safety, health, wage, and hour regulations is crucial to maintaining a safe and healthy environment for clients, customers, and employees.
Additional responsibilities include planning, directing, and coordinating all food service activities to deliver a finished product that delights customers. Aramark values flexibility and dedication, so job duties may evolve over time to meet the company and client needs. This dynamic and rewarding role offers the opportunity to make a positive impact not only on your team but also on the overall customer experience in a vibrant and fast-paced food service environment. It is an excellent career path for individuals who enjoy leadership, operational management, client engagement, and driving business success in the foodservice industry.
Job Requirements
- At least 1 year of experience
- At least 1 year of experience in a management role
- Bachelor's degree or equivalent experience preferred
- Strong interpersonal skills
- Ability to maintain effective client and customer rapport for mutually beneficial business relationships
- Ability to demonstrate excellent customer service using Aramark's standard service model
- Ability to maintain an effective working relationship with other departments for a unified food service experience
- Requires occasional lifting, carrying, pushing, and pulling up to 50 lb
- Must be able to stand for extended periods of time
Job Qualifications
- At least 1 year of experience
- At least 1 year of experience in a management role
- Bachelor's degree or equivalent experience preferred
- Strong interpersonal skills
- Ability to maintain effective client and customer rapport for mutually beneficial business relationships
- Ability to demonstrate excellent customer service using Aramark's standard service model
- Ability to maintain an effective working relationship with other departments for a unified food service experience
- Requires occasional lifting, carrying, pushing, and pulling up to 50 lb
- Must be able to stand for extended periods of time
Job Duties
- Use Aramark's coaching model to engage and develop team members to their fullest potential
- Reward and recognize employees
- Ensure individual and team performance meets objectives and client expectations
- Plan and lead daily team briefings
- Ensure safety and sanitation standards in all operations
- Identify client needs and communicate operational progress
- Ensure the completion and maintenance of P&L statements
- Deliver client and company financial targets
- Adopt all Aramark processes and systems, understand performance metrics, data, order and inventory trends
- educate teams on key levers to improve margins
- Bring value through efficient operations, appropriate cost controls, and profit management
- Follow the Operational Excellence fundamentals by meeting and maintaining food and labor initiatives
- Ensure entire team is trained and able to implement
- Supervise team regarding production, quality and control
- Maintain a safe and healthy environment for clients, customers and employees
- Follow all applicable policies, rules and regulations, including but not limited to those relating to safety, health, wage and hour
- Plan, direct, and coordinate food service activities to deliver finished products to the customer
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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