Complex Guest Services Manager | Hotel Leo & Heliotrope Hotel

Hotel Leo and Heliotrope Hotel are both part of Columbia Hospitality, Inc., a nationally recognized management and consulting company with over 25 years of experience in hospitality solutions. Columbia Hospitality's portfolio is diverse, including award-winning hotels, resorts, premier residential communities, restaurants, golf clubs, conference centers, and distinctive venues. Known for its inclusive and values-driven culture, Columbia Hospitality fosters a people-first environment that prioritizes exceptional guest experiences and team member growth. The company has been consistently recognized as one of the Top Companies to Work for in Washington, reflecting its commitment to nurturing a supportive, dynamic, and fun workplace. These historic hotels, especially Hotel Leo located in the heart of downtown Bellingham, blend timeless charm with modern comforts. Hotel Leo is listed on both the National and Local Historic Registry, offering a distinct combination of hotel lodging and apartment residences alongside lively common spaces that create a warm and inviting ambience for guests and staff alike.

The Complex Guest Service Manager role at Hotel Leo and Heliotrope Hotel is integral to maintaining the high standards of hospitality that the properties are known for. This position involves managing front desk operations, supervising rooms division staff, and partnering closely with the General Manager to ensure smooth communication and efficient hotel functions. The role requires a hands-on leader skilled in staff training and development, scheduling, performance management, and upholding quality and service standards aligned with guest satisfaction goals. The manager will also analyze guest feedback to improve service delivery and foster guest loyalty, while overseeing reservations, room blocks, and financial transactions securely and effectively. Managing labor costs and budgeting, participating in group event execution, and contributing to a culture of inclusion and continuous learning are also key facets of this leadership position. This full-time, hourly role pays between $25 to $30 per hour depending on experience and comes with a variety of appealing benefits including paid time off, holiday pay, medical, dental, vision coverage, 401K plans, and more.

Successful candidates will bring at least a college degree and three or more years of management experience in the hospitality sector. Essential skills include strong people management, communication, financial management, and computer literacy particularly with Microsoft Office applications. A deep understanding of relevant laws and regulations affecting hospitality operations is critical, along with the ability to create a collaborative team environment and adapt to dynamic guest needs. Columbia Hospitality values diversity and authentic perspectives and encourages candidates who may not meet every qualification to apply as they look to build an inclusive workplace. Employees gain access to a range of perks such as discounted lodging, dining, spa, golf, retail, volunteer opportunities, referral bonuses, and online learning platforms designed to enhance career growth in beautiful locations worldwide. This role offers a chance to be part of a committed, enthusiastic team dedicated to making lasting positive impressions and leading with respect, creativity, and honesty.