Community Manager

The Community Builders, Inc. (TCB) stands as a prominent nonprofit real estate developer and owner committed to strengthening neighborhoods across the nation. Recognized as one of America's leading organizations in the affordable housing sector, TCB's mission is to build and sustain strong communities where people of all income levels have the opportunity to achieve their full potential. The organization focuses on creating and managing housing that fosters community well-being, economic opportunity, and long-term sustainability. With a respected reputation for excellence and a dedication to equity and inclusion, TCB actively contributes to community development through innovative approaches and sustainable practices.

This opportunity is for a Community Manager position, a pivotal role reporting directly to the Regional Director of Property Management. The Community Manager oversees all facets of community operations and the on-site team’s performance, ensuring the property meets business objectives and regulatory compliance. The role demands strategic management of the operating budget to maximize cash flow, balance expenses, maintain the physical property, and deliver a high-quality living environment with exceptional customer service to residents. This position requires the manager to build strong, productive relationships with team members, guiding their adherence to TCB’s mission, policies, and procedures.

The role involves a hands-on approach to managing the day-to-day operations of the community, including staff recruitment, training, coaching, and motivation. The Community Manager also plays a critical role in implementing and monitoring policies related to leasing, rent collection, maintenance, customer service, and regulatory compliance. The position requires a strong understanding of federal housing laws, fair housing principles, and affordable housing regulations ensuring full adherence at the site. Furthermore, the Community Manager is responsible for ensuring the aesthetic appeal of the property, overseeing safety and preventive maintenance, and preparing for local, state, or federal audits.

Additional responsibilities include financial management tasks such as developing and managing operating budgets, invoicing, expense tracking, billing, and revenue collection processes. Effective communication with residents is vital, guaranteeing timely delivery of all communications, prompt resolution of service requests, and fostering a vibrant community life through collaboration with resident associations and local partnership networks.

Crucially, this role mandates five days a week in-office attendance and occasionally requires availability for emergency situations, on-call duties, weekends, and participation in resident functions. The ideal candidate will have exceptional leadership skills, a customer service mindset, and the ability to navigate complex operational and regulatory environments. The position offers a competitive salary of $75,000 per year, accompanied by a comprehensive benefits package, emphasizing the organization’s commitment to employee well-being and professional growth.