Commissary Shift Manager

HMSHost is a leading global provider of dining and retail services for travelers, operating primarily in airports and travel plazas. The company is renowned for its commitment to excellent customer service and delivering high-quality food and beverage experiences across a variety of formats including quick service restaurants (QSR), casual dining, and specialty food outlets. HMSHost is part of Avolta, which includes Dufry, Hudson, and other affiliates, and is dedicated to fostering an inclusive and diverse work environment where all employees are treated with respect and fairness, regardless of race, gender, or background. The company promotes career growth and development opportunities within the hospitality industry, emphasizing on-the-job training, mentorship programs, and educational support such as tuition reimbursement. HMSHost offers a comprehensive benefits package that includes health, dental, and vision insurance, a 401(k) retirement plan with company match, paid time off, holiday pay, meal and transportation benefits, company-paid life insurance, and an employee assistance program, among others. These benefits may vary by position, making HMSHost an attractive employer in the travel hospitality sector.

The Manager I (MGRI) position at HMSHost plays a critical role in assisting branch management in the tactical execution of QSR or similar restaurant management operations. This non-exempt role is responsible for ensuring that the restaurant is clean, adequately staffed, and operating to high standards at all times. The Manager I actively participates in daily operational activities such as completing opening, daily, and closing checklists and procedures, overseeing associates’ work schedules, and handling administrative tasks including inventory management, ordering supplies, and processing invoices. This leadership role requires strong supervisory skills to manage day-to-day activities of associates, ensuring compliance with wellness, health, and safety standards including HACCP protocols. The individual is also involved in the hiring process, providing recommendations for hiring decisions and personnel changes to the General Manager. The Manager I must maintain high standards of cleanliness, equipment maintenance, cash handling, and customer service while creating a positive work environment that encourages associate engagement and adherence to company policies.

The role demands a flexible schedule with availability during various operating hours including opening shifts, busy dayparts, and closing shifts. The Manager I reports directly to the General Manager, Director of Operations, or an F&B Multi Unit Manager II at the assigned location. With a minimum of two years of experience in food and beverage, cash handling, and customer service, along with at least six months of supervisory or lead experience in a restaurant or production kitchen setting, the ideal candidate demonstrates strong communication skills to interact effectively with customers and team members. This position also requires knowledge of safety standards and regulatory compliance to maintain a safe and healthy work environment. Overall, the Manager I position at HMSHost offers a dynamic and rewarding career path in the fast-paced travel hospitality industry with ample opportunities for advancement and professional growth.