Job Overview

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Employment Type

Full-time
Part-time
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Work Schedule

Standard Hours
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Benefits

Health Insurance
Paid Time Off
employee discount
flexible schedule

Job Description

IHOP, also known as the International House of Pancakes, is a renowned restaurant chain famous for its wide variety of breakfast items, including pancakes, waffles, and other classic American dishes. Established with the mission to serve delicious food in a welcoming atmosphere, IHOP focuses on providing excellent customer service and maintaining high standards of cleanliness and safety within its dining spaces. The Norwalk IHOP location at 12623 Norwalk Boulevard continues this tradition by offering a family-friendly environment where guests can enjoy freshly prepared meals in a clean and comfortable setting. The restaurant operates with a team-oriented culture that emphasizes professionalism, efficiency, and respect for both coworkers and customers. The role in question is a key support position crucial to maintaining the overall guest experience by ensuring the restaurant's dining area and kitchen stay spotless and well-stocked throughout operating hours. This position is ideal for individuals seeking an entry-level opportunity within the food service industry, as no prior experience is required, and IHOP provides training for new employees to help them succeed.

The primary responsibilities of this role include clearing and resetting dining tables, cleaning chairs and booths, washing a variety of kitchenware including dishes, pots, pans, utensils, silverware, china, and glassware, all while adhering to IHOP's Standard Operating Procedures (SOP) and guest standards for cleanliness. This role demands attention to detail, as employees must ensure all items are properly cleaned and sanitized to promote a safe and pleasant dining environment. Additionally, employees will assist in unloading and rotating food, equipment, and supply inventory to keep service areas well-stocked and organized. Regular restroom maintenance and compliance with health, sanitation, and safety guidelines are also central tasks. The job involves routine physical activity such as standing, walking, lifting up to 50-100 pounds, stooping, kneeling, and reaching, so it suits individuals capable of meeting these physical demands. The environment includes exposure to moving mechanical parts, caustic chemicals, wet or humid conditions, temperature extremes, and moderate noise levels typically found in busy restaurant kitchens.

This role offers employment in a supportive and dynamic work environment, ideal for those looking to develop their skills and begin a career in hospitality or food service. Employees must comply with IHOP's uniform and appearance standards and are expected to maintain professional and functional relationships with coworkers and customers alike. Beyond cleaning and maintenance duties, employees occasionally perform other tasks assigned by management to contribute to the efficient operation of the restaurant. Overall, this position is essential to IHOP's commitment to high-quality service and guest satisfaction, making it a rewarding opportunity for motivated individuals who take pride in contributing to a clean and welcoming restaurant experience.

Job Requirements

  • Ability to read and comprehend instructions, correspondence, and memos
  • Ability to understand oral instructions in English and read English or Spanish
  • Ability to apply common sense understanding to carry out simple one-step or two-step instructions
  • Ability to deal with standardized situations with only occasional or no variables
  • IHOP training course work as assigned
  • Ability to stand and walk regularly
  • Ability to frequently use hands to finger, handle, or feel objects, tools, or controls
  • Ability to reach with hands and arms
  • Ability to stoop, kneel, crouch, or crawl frequently
  • Ability to talk or hear occasionally
  • Ability to frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds

Job Qualifications

  • No prior experience required
  • Ability to read and comprehend instructions, correspondence, and memos
  • Ability to understand oral instructions in English and read English or Spanish
  • Ability to apply common sense understanding to carry out simple one-step or two-step instructions
  • Ability to deal with standardized situations with only occasional or no variables
  • IHOP training course work as assigned

Job Duties

  • Develop and maintain professional functional working relationships with employees and customers
  • Clear, clean, and reset tables and clean chairs, booths, and floors after guests leave
  • Pick up, sort, and wash all china, silverware, glassware, pots, pans, utensils
  • Follow dish machine and/or sink procedures per SOP
  • Unload, unbox, rotate, and store food, equipment, and supplies as necessary
  • Stock and rotate all needed supplies in the service areas and dining room
  • Comply with all local and SOP health, sanitation, and safety guidelines
  • Dispose of all trash properly
  • Check restrooms hourly to ensure proper stocking levels of supplies and the cleanliness of the facilities
  • Perform all cleaning duties according to posted cleaning charts
  • Comply with uniform and appearance standards per SOP guidelines
  • Perform other assignments or tasks as assigned by the General Manager, Assistant Manager, or acting supervisor

Job Criteria

Experience

No experience required


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