Coffee Shop Manager at The Palm Coffee Bar Burbank, CA

Burbank, CA, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Flexible

Weekend Shifts

Benefits

401(k)

employee discount

Paid Time Off

Job Description

The Palm Coffee Bar is a vibrant and community-focused specialty coffee shop located in Burbank, CA. Praised for its welcoming atmosphere and commitment to quality, The Palm Coffee Bar prides itself on fostering an environment where both staff and customers feel at home. This locally beloved coffee bar offers expertly crafted beverages, with a dedicated team that values inclusivity, collaboration, and customer connection. Known for its exceptional product quality and friendly service, The Palm Coffee Bar stands out as a neighborhood favorite for specialty coffee enthusiasts and those seeking a relaxed, upbeat social space. The company culture emphasizes empowerment, creativity, and ownership among its team members, making it a dynamic and enjoyable place to work. As the coffee industry continues to grow and evolve, the Palm Coffee Bar is committed to maintaining its reputation for excellence through the leadership and energy of its staff.

The role of Coffee Shop Manager at The Palm Coffee Bar is an exciting opportunity for a passionate leader eager to influence a thriving specialty coffee environment. The Store Manager operates as the second-in-command, playing a vital role in ensuring smooth daily operations across shifts. This position goes beyond traditional management by requiring a hands-on approach—working alongside team members as Barista, Barback, and Cashier to uphold the high standards of the shop. The manager is responsible for fostering a team spirit rooted in creativity and innovation while building authentic connections with both staff and regular customers. Leadership here is about guiding by example, cultivating open communication, and ensuring a customer-first mentality fills the shop atmosphere.

Key responsibilities include managing shift pace and delegation, mentoring employees, overseeing onboarding and continued training, and maintaining operational oversight utilizing tools like the Conneteams and Xtra Chef apps. The manager ensures the consistency of product quality through regular tastings and strict adherence to protocols such as FIFO inventory methods. Handling cash securely, supervising inventory deliveries, and handling scheduling and break coverage are integral parts of the role. Additionally, the manager acts as a liaison with ownership, providing feedback and suggestions to continuously improve operations and workflow.

Candidates for the Coffee Shop Manager role should demonstrate strong leadership, effective communication, and team management skills within a fast-paced coffee shop setting. Prior experience in a specialty coffee shop environment is required, alongside the ability to train and mentor staff to success. Physical demands include standing for extended periods and occasional lifting, underscoring the hands-on nature of this position. The role requires a flexible schedule, including availability on weekends and special events, and a current Food Handler’s Certification. Reliable transportation is also essential for attending to additional errands or off-site responsibilities as needed.

In essence, this management position offers a unique blend of operational oversight and active participation in daily coffee shop activities, making it ideal for candidates who love specialty coffee and community engagement. The Palm Coffee Bar provides a supportive environment where the Store Manager can thrive, helping to shape a workplace filled with laughter, collaboration, and good vibes. This role is a chance to be part of a celebrated coffee bar dedicated to quality, community, and innovation, all while developing leadership skills in a rewarding and lively setting.

Job Requirements

prior experience in a specialty coffee shop or coffee shop environment
current Food Handler certification
ability to stand for up to 4 hours and lift up to 30 lbs
open availability during business hours including weekends and special events
reliable transportation
ability to complete barista tasks including dialing-in espresso
strong leadership and team management skills
effective communication skills

Job Qualifications

prior experience in a specialty coffee shop or coffee shop environment
strong leadership, communication, and team management skills
proven ability to train and mentor staff effectively
high attention to detail and commitment to quality
ability to manage time effectively and prioritize tasks
effective communication skills to relay clear, appropriate information to the team
current Food Handler certification
experience with cash handling and inventory management systems

Job Duties

lead by example using company guidelines, culture standards and training resources
mentor, support, and oversee team members to deliver exceptional service, adhere to coffee quality standards, and complete tasks to the highest standard
manage shift pace, timing, and task delegation to ensure smooth and efficient workflow
assign workstations and responsibilities, providing feedback and direction to optimize team performance
directly oversee baristas and cafe staff, conducting regular check-ins, providing constructive feedback, and addressing performance issues
conduct onboarding and training sessions for new staff, ensuring they understand their roles, expectations, and company standards
support the ongoing development of team members by identifying opportunities for growth and implementing training programs
use the Conneteams app to manage and document daily tasks, communicate updates, and track shift completion
maintain an active group chat with other managers to report incomplete tasks or challenges impacting operations
oversee end-of-shift till counts and ensure secure and accurate cash drops
handle financial discrepancies and ensure till security during shifts
manage the receipt of deliveries, confirming order accuracy and quality
delegate tasks as necessary but ensure final checks are completed by the Store Manager or Supervisor on duty
take responsibility for training team members in inventory processes and tracking
oversee inventory counts, adjustments, and orders using the Xtra Chef app, and coordinate with the Owner for adjustments based on business trends or seasonal needs
maintain a clean, organized, and accessible front and back of house, setting the standard for all team members
address and resolve customer complaints promptly and effectively
ensure adherence to FIFO (First In, First Out) protocols, including marking out expired items in Xtra Chef
schedule and ensure all team members are taking required breaks and that shifts are adequately covered
keep team members informed of any operational changes, including stock levels, preparation changes, or product updates
address customer complaints and take action to resolve issues
collaborate with fellow Supervisors to ensure smooth shift transitions and effective communication between shifts
engage with the Owner, providing insights, updates, and suggestions to optimize operations, training, and workflow
regularly taste and assess beverages to maintain quality standards across coffee and other drinks