Coffee Shop Department Manager

Des Moines, IA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Salary

Rate:

Range $39,098.79 - $46,996.82

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Career development opportunities

Paid training

Job Description

Hy-Vee is a renowned employee-owned supermarket chain that operates over 280 stores across the Midwest United States. With a commitment to quality, customer service, and community involvement, Hy-Vee offers a broad range of products and services including groceries, health and wellness, and specialty departments like their Coffee Shop. Hy-Vee prides itself on its company culture which emphasizes teamwork, employee engagement, and a positive shopping experience, promising "a helpful smile in every aisle." This dedication drives their workforce to deliver exceptional service and maintain high standards that make shopping convenient and enjoyable for every customer.

The Coffee Shop Department Ma... Show More

Job Requirements

High school diploma or equivalent
over one year of related work experience
ability to solve practical problems with limited standardization
ability to perform arithmetic calculations
ability to compose correspondence
ability to interpret written work instructions
ability to interview job applicants
ability to follow technical manuals
ability to effectively communicate with people
ability to physically lift up to 100 pounds occasionally
ability to perform physical activities such as climbing, balancing, stooping, kneeling, reaching, standing, walking, pushing, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions
ability to work in a fast-paced environment
ability to handle exposure to temperature extremes and cleaning chemicals

Job Qualifications

High school diploma or equivalent
over one year of related work experience
ability to solve practical problems with limited standardization
ability to perform arithmetic calculations including fractions, decimals, and percentages
ability to compose correspondence and interpret written instructions
experience in recruiting, training, and supervising staff
strong communication and leadership skills
knowledge of customer service best practices
familiarity with inventory management and bookkeeping
proficiency in using standard coffee shop equipment and retail technology

Job Duties

Maintains a positive attitude
creates an atmosphere of friendliness and fun through flexibility and teamwork
generates a friendly atmosphere by encouraging employees to greet and speak to customers
sets the department standards for customer service, employee relations, cleanliness, sanitation, professional appearance and overall profitability
smiles and greets customers in a friendly manner
makes an effort to learn customers' names and address them by name whenever possible
assists customers by escorting them to the products they're looking for, securing products that are out of reach, loading or unloading heavy items, making note of and passing along customer suggestions or requests, and performing other tasks to enhance the shopping experience
answers the telephone promptly and provides friendly, helpful service including taking product orders
recruits, hires, trains, supervises, disciplines, and evaluates all department employees
determines department goals with store director
determines weekly work schedule and establishes a daily work plan for the department
inspects signage and displays for quality and quantity of merchandise and orders product for replenishment
handles and satisfies customer issues
communicates with employees regarding sales and ideas
figures retail pricing and ensures correct pricing
extends invoices, posts invoices, and oversees department bookkeeping procedures
analyzes weekly and monthly sales and trends
prepares ad projections and writes ads
conducts inventory of the department
plans displays, promotions, and determines pre-orders
ensures proper temperatures and storage procedures are maintained
understands and troubleshoots equipment and ensures maintenance is performed
ensures store appearance and equipment are maintained
completes and implements advanced store training
maintains consistent speed of service by ensuring staffing requirements are met
maintains strict adherence to personal hygiene and dress policies
adheres to company policies and store guidelines
reports to work on time

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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