Cocktail Server - (Part-Time)

Milwaukee, WI, USA|

Job Overview

Employment Type

Part-time

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Employee Discounts

Retirement Plan

flexible schedule

Training and Development

Job Description

Saint Kate - The Arts Hotel is a distinguished boutique hotel located in the vibrant cultural district of Milwaukee, Wisconsin. Known for its unique blend of contemporary art and luxurious accommodations, Saint Kate offers guests an immersive experience that celebrates creativity and community. As a landmark in the hospitality and arts sector, the hotel provides a welcoming environment where art, culture, and comfort seamlessly intersect. The hotel’s commitment to excellence in guest service is reflected in its dynamic team and innovative approach to hospitality. Saint Kate fosters an atmosphere that encourages professional growth and creativity among its employees, making it a sought-after employer in the region.

The role of a Cocktail Server at Saint Kate - The Arts Hotel involves much more than just serving food and beverages. It is a social and engaging position that requires an individual to connect with guests on a personal level while delivering exceptional service. Cocktail Servers at Saint Kate work in a fast-paced, friendly environment where attentiveness, communication skills, and a passion for hospitality are essential. This position offers the opportunity to meet diverse guests from all over the globe and contribute to a memorable guest experience. As a Cocktail Server, you will be responsible for maintaining the setup and cleanliness of your service area, greeting guests warmly, taking accurate beverage orders, serving snacks and garnishes, and ensuring guests feel valued through timely and courteous service. You will also utilize a point of sale system to process orders and handle cash transactions responsibly.

Ideal candidates will have at least one year of experience in a similar role or a strong understanding of food and beverage service, along with knowledge of alcoholic beverage types, current cocktail trends, and customer service excellence. The position requires physical stamina to transport trays over crowded areas and the ability to maintain composure during busy shifts. This is an excellent opportunity for those who thrive in social environments and want to develop their skills in hospitality within a culturally rich and inspiring setting. Saint Kate emphasizes teamwork, positive attitude, and professionalism, ensuring every guest leaves with a lasting impression of outstanding service and artistic ambiance. Saint Kate is committed to creating an inclusive workplace where all employees feel respected and valued, and where diversity in experience and background enhances the guest experience and company culture.

Job Requirements

must have basic knowledge of food and beverage preparation and service of various alcoholic beverages
knowledge of appropriate table settings, service ware, and menu items
ability to read, speak, and write English to communicate and take orders
ability to remember and promote a variety of menu items
ability to transport trays weighing up to 40 lbs through crowded rooms
must adhere to all state, federal, and corporate liquor regulations
maintain a positive attitude
work as a team player
ability to remain motivated during shifts
cash handling and self-banking skills
ability to operate POS systems
no prior experience required
ability to obtain required licenses or certificates

Job Qualifications

basic knowledge of food and beverage preparation and service of various alcoholic beverages
knowledge of appropriate table settings, service ware, and menu items
ability to read, speak, and write English sufficiently to understand menus and communicate with guests
ability to remember, recite, and promote a variety of menu items
ability to transport trays weighing up to 40 lbs through crowded rooms
adherence to state, federal, and corporate liquor regulations
maintain a positive attitude throughout the shift
work as a team player
ability to remain motivated during busy and slow periods
cash handling and self-banking experience
ability to operate a keyboard and learn point of sale procedures
ability to obtain any required government license or certificate
TIPS and bartender certification preferred

Job Duties

check and maintain proper set-up and cleanliness of service station before, during, and after shift
greet guests in a timely, friendly, and courteous manner and explain all specials, promotions, and snacks
take orders, recite selection of all call and premium brands as requested
provide appropriate snack and garnish with all beverages
input orders into point of sale system in a timely fashion to inform bartender an order was made
maintain cleanliness of guest tables and assist with the bar area
replenish beverages as requested, frequently checking back with guest to inquire about satisfaction
present the guest with the check promptly, thank them and invite them to return
perform all assigned side work and complete daily checklist
perform general cleaning tasks using standard cleaning products as assigned by your supervisor to adhere to health standards
maintain condition and cleanliness of work area
perform other duties and responsibilities as requested such as special guest requests