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Job Overview
Employment Type
Hourly
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
flexible schedule
Training and Development
Job Description
Highgate Hotels is a leading real estate investment and hospitality management company widely recognized as an innovator in the hospitality industry. The company maintains a dominant presence in major U.S. gateway cities, including New York, Boston, Miami, San Francisco, and Honolulu, along with a growing footprint in the Caribbean and Latin America. Known for its expert guidance throughout all stages of the property cycle—from planning and development to recapitalization or disposition—Highgate exemplifies excellence in managing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts.
The company’s leadership team consists of som... Show More
The company’s leadership team consists of som... Show More
Job Requirements
- High school diploma or equivalent
- Experience in hotel or hospitality preferred
- Must be of legal age to serve alcohol
- Ability to work flexible and long hours
- Ability to stand for entire shift
- Ability to exert up to 20 pounds of force occasionally
- Effective communication skills
- Friendly and service-oriented attitude
- Problem-solving skills
Job Qualifications
- High school diploma or equivalent
- Experience in a hotel or a related hospitality field preferred
- Must be of legal age to serve alcoholic beverages according to local state laws
- Effective verbal and written communication skills
- Ability to listen, understand, and clarify concerns from employees and guests
- Friendly, courteous, attentive, and service-oriented manner
- Problem-solving skills including anticipation, prevention, identification, and resolution
- Ability to stand during entire shift
- Light work capacity, able to exert up to 20 pounds of force occasionally
Job Duties
- Greet guests warmly and professionally, providing an engaging and polished first impression
- Present menus, describe daily features, and guide guests through food and beverage selections
- Encourage upselling or menu items according to guest preferences to maximize average ticket
- Take accurate orders, accommodating dietary restrictions, allergies, and personalized preferences
- Execute elegant table service aligned with luxury dining standards
- Ensure all beverages are delivered with correct timing and presentation
- Maintain immaculate table settings
- clear, reset, and prepare tables with precision and efficiency
- Monitor guest satisfaction throughout the experience, anticipating needs and adjusting service accordingly
- Process payments accurately and follow all POS and cash-handling procedures
- Communicate seamlessly with the culinary, bar, and support teams to ensure flawless service flow
- Uphold cleanliness, organization, and sanitation of the bar seating area, side stations, and service areas
- Perform other duties as requested by management
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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