Cocktail Server - Midnight Rambler

Highgate Hotels is a leading real estate investment and hospitality management company widely recognized as an innovator in the hospitality industry. The company maintains a dominant presence in major U.S. gateway cities, including New York, Boston, Miami, San Francisco, and Honolulu, along with a growing footprint in the Caribbean and Latin America. Known for its expert guidance throughout all stages of the property cycle—from planning and development to recapitalization or disposition—Highgate exemplifies excellence in managing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts.

The company’s leadership team consists of some of the most experienced hotel management professionals, making Highgate a trusted partner for top ownership groups and major hotel brands. Highgate’s approach integrates contemporary programming and digital innovation, utilizing industry-leading revenue management tools to efficiently identify and predict evolving market dynamics. This strategic focus enables the company to drive outperformance and maximize asset value consistently. Highgate maintains corporate offices in key cities such as New York, Chicago, Dallas, London, Miami, and Seattle, supporting its widespread operations. For more information, visit www.highgate.com.

This job opening is based at The Joule, Dallas, TX, an iconic Forbes four-star boutique hotel that is a landmark within downtown Dallas. Originally built in the 1920s as the Dallas National Bank, the neo-Gothic structure has been transformed through massive renovations into a premier cultural, shopping, and dining destination that was instrumental in the renaissance of downtown Dallas. The Joule combines historical significance with a modern luxury experience, attracting discerning travelers and locals alike.

The Server role at The Joule is a pivotal position responsible for delivering exceptional dining experiences characterized by refined service, expert menu knowledge, and anticipatory hospitality. This role requires grace, precision, and an in-depth understanding of luxury service standards to ensure every guest feels genuinely welcomed, attentively cared for, and delighted from arrival to departure. The server acts as a direct ambassador of the hotel's elevated brand of service excellence, setting the tone for memorable hospitality experiences.

Servers at The Joule engage with guests warmly and professionally, providing polished first impressions and guiding guests through exquisite food and beverage options. They uphold rigorous standards of table service while accommodating individual dietary preferences and allergies. This role demands the ability to monitor guest satisfaction closely throughout the dining experience, proactively addressing needs and seamlessly coordinating with culinary, bar, and support teams to ensure flawless service flow. The server also performs essential tasks such as maintaining impeccable table settings, processing payments accurately, and safeguarding the cleanliness and organization of service areas.

A successful server demonstrates excellent communication skills, both verbal and written, and maintains an attentive, friendly, courteous, and service-oriented demeanor when interacting with guests and team members. The role frequently requires physical stamina to stand for the entire shift and handle light lifting tasks. The commitment to preemptively identifying and solving problems is vital to maintaining the elevated standards of The Joule, making the server an integral contributor to the hotel’s esteemed hospitality reputation.