Job Overview
Employment Type
Full-time
Part-time
Hourly
Compensation
Hourly
Exact $16.90
Work Schedule
Day Shifts
Weekend Shifts
Night Shifts
Benefits
competitive pay
Flexible Hours
Career growth opportunities
Team Member Dining Discounts
Employee Referral Program
Credit union benefits
partner perks
Sick Time
Health Insurance
Job Description
Xperience Restaurant Group (XRG) is a distinguished name in the hospitality industry, renowned for its commitment to delivering exceptional dining experiences. The company is grounded on the passion and dedication of its team members who strive to exceed guest expectations. With a reputation as a certified Top Workplace for seven consecutive years, XRG prides itself on its unique culture, rooted in core values that foster a supportive and energetic work environment. XRG operates various dining establishments and offers diverse opportunities for career progression, emphasizing internal promotion and professional growth. The organization’s focus extends beyond just offering meals; it aims to create memorable experiences that encourage guests to return. XRG values its employees’ well-being by offering competitive pay, flexible hours, and comprehensive benefits, including health insurance for full-time staff, employee dining discounts, referral programs, and financial wellness perks such as credit union benefits. Furthermore, team members have access to exclusive partner discounts on entertainment and travel, promoting a healthy work-life balance.
The role of Cocktail Server at XRG is designed for individuals passionate about hospitality who excel in high-energy, fast-paced dining settings. In this hourly position, earning $16.90 per hour plus tips, Cocktail Servers are entrusted with delivering superior guest service that aligns with XRG’s standards of excellence. These professionals are responsible for welcoming guests, accurately taking and processing all food and beverage orders, and ensuring timely delivery consistent with guest satisfaction. The role requires an in-depth understanding of menu items, pricing, and allergen information, as well as proficiency in Point of Sale (POS) systems. Cocktail Servers must recognize and engage regular guests to foster repeat business and maintain a positive atmosphere in the restaurant. Responsibilities also include handling guest concerns effectively, ensuring compliance with health, safety, and liquor laws, and supporting operational needs by replenishing inventory and assisting with setup or rearrangement tasks as directed. This role demands strong communication skills, physical stamina, and a customer-centered mindset to uphold XRG’s promise of delivering not just food but extraordinary experiences. Candidates for this position should be at least 21 years old, possess the necessary work eligibility, and preferably have prior experience in full-service restaurant operations, including knowledge of beer, spirits, and safe alcohol service. Working conditions can be demanding, requiring the ability to work varied shifts including nights, weekends, and holidays, and the capacity to safely lift up to 50 pounds while actively engaging guests in a fast-paced, sometimes noisy environment. Joining XRG as a Cocktail Server means becoming part of a dynamic team within a company that values growth, community, and excellence in the hospitality sector.
The role of Cocktail Server at XRG is designed for individuals passionate about hospitality who excel in high-energy, fast-paced dining settings. In this hourly position, earning $16.90 per hour plus tips, Cocktail Servers are entrusted with delivering superior guest service that aligns with XRG’s standards of excellence. These professionals are responsible for welcoming guests, accurately taking and processing all food and beverage orders, and ensuring timely delivery consistent with guest satisfaction. The role requires an in-depth understanding of menu items, pricing, and allergen information, as well as proficiency in Point of Sale (POS) systems. Cocktail Servers must recognize and engage regular guests to foster repeat business and maintain a positive atmosphere in the restaurant. Responsibilities also include handling guest concerns effectively, ensuring compliance with health, safety, and liquor laws, and supporting operational needs by replenishing inventory and assisting with setup or rearrangement tasks as directed. This role demands strong communication skills, physical stamina, and a customer-centered mindset to uphold XRG’s promise of delivering not just food but extraordinary experiences. Candidates for this position should be at least 21 years old, possess the necessary work eligibility, and preferably have prior experience in full-service restaurant operations, including knowledge of beer, spirits, and safe alcohol service. Working conditions can be demanding, requiring the ability to work varied shifts including nights, weekends, and holidays, and the capacity to safely lift up to 50 pounds while actively engaging guests in a fast-paced, sometimes noisy environment. Joining XRG as a Cocktail Server means becoming part of a dynamic team within a company that values growth, community, and excellence in the hospitality sector.
Job Requirements
- High school diploma preferred
- Proof of eligibility to work in the United States
- Valid driver’s license
- 21 plus years of age
- Possession of or the ability to possess all state required work cards
- Minimum of two years related experience
- Experience with POS systems
- Familiarity with beer and spirits
- Proper lifting techniques
- Guest relations
- Sanitation and safety
- Safe alcohol service
- Full service restaurant operations
- Ability to communicate effectively and assertively in the English language, both verbally and in writing with staff, clients, and the public
Job Qualifications
- High school diploma preferred
- Proof of eligibility to work in the United States
- Valid driver’s license
- 21 plus years of age
- Possession of or the ability to possess all state required work cards
- Minimum of two years related experience
- Experience with POS systems
- Familiarity with beer and spirits
- Proper lifting techniques
- Guest relations
- Sanitation and safety
- Safe alcohol service
- Full service restaurant operations
- Ability to communicate effectively and assertively in the English language, both verbally and in writing with staff, clients, and the public
Job Duties
- Provide guests with accurate and thorough information regarding menu items, pricing, and allergen information
- Recognize and cultivate regular guests and repeat business
- Take and enter orders into POS system promptly and accurately
- Ensure all the food and drinks are served immediately and according to specifications
- Ensure that all the necessary stock is being replenished during the shift
- Move furniture as directed by management, including but not limited to tables, chairs, bar stools, banquettes, bar tables, boxes, and equipment
- Respond to guest concerns/complaints and correct errors or resolve complaints while maintaining a positive attitude escalating to management when necessary
- Comply with all safety and health department procedures and all state and federal liquor laws
- Maintain company safety and sanitation standards
- Prepare guest checks through POS terminal functions
- Process guest payments by cash, credit card, venue comps and all other tender types
- Collect required signatures from guest and promptly close guest checks
- Ensure accurate accounting of all monies and independent banking procedures
- Sign all cash out slips legibly
- Ensure complete and proper check out procedures
- Clean all spills immediately and place all trash in proper receptacles
- Inform management of any complaint, comments or incident
- Ensure nightly/weekly and opening/running/closing duties are completed
- Record and report any equipment failure and/or safety hazards to management immediately
- Assist and/or complete additional tasks as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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