Clubhouse Manager

Milwaukee, WI, USA|

Job Overview

Benefits

Medical

Dental

vision coverage

401(k)

Paid Time Off

Job Description

This prestigious country club stands as a hallmark of excellence in hospitality, dedicated to providing unparalleled service and a superior member experience in all its facets, including food and beverage, racquets, and aquatics operations. Known for its luxurious amenities and commitment to community, the club offers an inclusive environment where tradition meets modernity in the heart of an active lifestyle setting. Employing a team of skilled professionals, the establishment focuses on fostering a high-performance culture through leadership, innovation, and attention to detail across all departments.

The club is currently seeking an experienced Food and Beverage Operations Manager who will play a pivotal role in leading and overseeing all aspects of the food and beverage operation alongside auxiliary divisions such as racquets and aquatics. This role involves a comprehensive supervisory function that requires hands-on management of daily clubhouse activities and ensuring the seamless functioning of various sub-departments, including catering, restaurants, banquets, kitchens, purchasing, and stewarding. The ideal candidate will have extensive knowledge of hospitality operations, financial accountability, and a deep understanding of customer service excellence.

The position demands leadership acumen to manage multiple teams while nurturing a culture aligned with the club’s values. As a vital part of the management team, the Food and Beverage Operations Manager will monitor market trends, control costs, and ensure compliance with food safety and alcohol service regulations. Additionally, this individual will support menu development and pricing strategies alongside culinary leadership to satisfy high member and guest expectations. Candidates must demonstrate strong organizational skills, exceptional communication, and a commitment to fostering teamwork. This full-time position offers a collaborative work environment with comprehensive benefits including medical, dental, vision coverage, 401(k) with employer match, and paid time off. It is an excellent opportunity for qualified professionals seeking to advance their careers within an esteemed hospitality organization characterized by tradition, quality, and innovation.

Job Requirements

Bachelor's degree from a four-year college or university
Four to six years related experience and/or training or equivalent combination of education and experience
Food safety and applicable sanitation training
Alcohol awareness training
Knowledge of JONAS hospitality POS system application, hardware and software
Experience in country club operations, including food and beverage and the business of golf
Ability to read and speak English as required to perform job duties
Working knowledge of wine, spirits and regional cuisines
Leadership ability with clear communication of ideas and directives
Strong problem analysis and problem resolution skills
Strong multi-tasking, organizational and time management skills
High level of active listening and strong client service skills, including tactful complaint resolution
Strong written and verbal communication skills
Strong leadership and people management skills
Professional and courteous demeanor
Ability to create high performance teams and be a strong team player
Strong commitment to company values
Organizational development abilities with focus on individual and team advancement
Computer proficiency in Microsoft Word, Excel, PowerPoint and Outlook
Ability to maintain effective financial accountability to company and ownership
Comprehensive understanding of hospitality/food service physical infrastructure, food and beverage controls and financial back office systems
Working knowledge of food and beverage service equipment and current trends
Exceptional personal hygiene and positive representation of the organization to employees, clients and vendors

Job Qualifications

Bachelor's degree from a four-year college or university or four to six years related experience and/or training or equivalent combination of education and experience
Knowledge of JONAS hospitality POS system application, hardware and software
Experience in country club operations, including food and beverage and the business of golf
Working knowledge of wine, spirits and regional cuisines
Leadership ability with clear communication of ideas and directives
Strong problem analysis and problem resolution skills
Strong multi-tasking, organizational and time management skills
High level of active listening and strong client service skills, including tactful complaint resolution
Strong written and verbal communication skills
Strong leadership and people management skills
Professional and courteous demeanor
Ability to create high performance teams and be a strong team player
Strong commitment to company values
Organizational development abilities with focus on individual and team advancement
Computer proficiency in Microsoft Word, Excel, PowerPoint and Outlook
Ability to maintain effective financial accountability to company and ownership
Comprehensive understanding of hospitality/food service physical infrastructure, food and beverage controls and financial back office systems
Working knowledge of food and beverage service equipment and current trends
Exceptional personal hygiene and positive representation of the organization to employees, clients and vendors

Job Duties

Dedicate the majority of each day to management and supervisory duties
Describe, assign and delegate responsibility and authority for food and beverage sub-departments including catering, restaurants, banquets, kitchens, purchasing and stewards
Review and analyze financial and operational reports to monitor food and beverage performance and take corrective action as needed
Monitor market conditions that impact menu offerings, business volume and profitability
Execute inventory control and calculations for monthly analysis and reconciliation
Identify opportunities to control food costs and other expenses
Participate in menu creation and pricing with culinary and food and beverage leadership for restaurant and banquet outlets
Assist with interviewing, hiring, training, planning, assigning and directing work, evaluating performance, rewarding and disciplining associates, and resolving complaints and problems
Relay pertinent information to key staff including golf, culinary, event, aquatics and racquets leadership
Approve catering policies, contracts and pricing, and oversee planning, execution and closure of events
Implement food and beverage department policies and procedures, including compliance with company, federal, state and local standards and laws
Manage department members including Food and Beverage Supervisors, Restaurant Manager, Event Manager, Executive Chef, Aquatics Director and Racquets Director
Ensure effective orientation and training for each new associate and assist in developing ongoing training programs
Maintain regular and reliable attendance