Club Level Concierge (SUB)

The Ritz-Carlton is a renowned luxury hotel brand known globally for delivering exceptional hospitality experiences. It operates as part of Marriott International, one of the world's leading hotel companies with more than 100 award-winning properties worldwide. Marriott International and The Ritz-Carlton uphold a strong commitment to quality, inclusivity, and exceptional guest service in the hospitality industry. The Ritz-Carlton prides itself on its dedication to creating lifelong memories for its guests by empowering its associates to be creative, thoughtful, and compassionate. The company values diversity and equal opportunity, offering an environment where all associates' unique backgrounds, talents, and experiences are celebrated and fostered. Operating from a prime location at 50 Central Park South, New York, The Ritz-Carlton delivers luxury accommodations and world-class services that adhere to the highest standards of comfort and care.

This full-time, non-management substitute position with The Ritz-Carlton is integral to maintaining the impeccable guest experience synonymous with the brand. The role involves monitoring the Club Lounge for seating availability, service quality, guest safety, and overall wellbeing. The substitute will be responsible for maintaining cleanliness and condition of the bar, bar unit, tables, and related tools, ensuring that patrons receive efficient and attentive service. Key responsibilities include preparing and serving hot, cold, and alcoholic beverages while managing stock levels of ice, glassware, and supplies. Anticipating and promptly communicating replenishment needs is essential, as is completing opening and closing duties for the lounge area.

Additional duties involve requisitioning necessary supplies and managing their transportation from storage to bar setup areas. The role requires securing alcoholic beverages and storage areas to maintain safety and compliance. Documenting pertinent operational information in department logbooks and forecasting meal requirements to communicate with kitchen staff are also essential functions. The position demands adherence to company policies, professional appearance, confidentiality, and protecting company assets. Exceptional guest service is emphasized through welcoming all guests according to company standards, anticipating and addressing their service needs, assisting guests with disabilities, and ensuring genuine appreciation is conveyed. Clear and professional communication, accurate documentation, and proper telephone etiquette are expected.

Physical demands include the ability to move, lift, carry, push, pull, and place objects up to 25 pounds and to stand, sit, or walk for extended periods during shifts. The substitute will also be required to report accidents and unsafe conditions promptly. This role offers a competitive pay range of $33.30 to $44.40 per hour and constitutes an excellent opportunity to work within a prestigious brand that exemplifies luxury hospitality. Joining The Ritz-Carlton family means embracing the Gold Standards which underpin service excellence and culture. Associates are supported to do their best work, find purpose, belong to a global team, and grow personal and professional capabilities in a stimulating environment.