Club Level Concierge

The Ritz-Carlton, located at 50 Central Park S, New York, New York, is a prestigious luxury hotel that is part of Marriott International's esteemed portfolio. Known worldwide for its exceptional standards in luxury hospitality, The Ritz-Carlton upholds a commitment to delivering superior guest experiences through its dedicated staff, often referred to as "ladies and gentlemen serving ladies and gentlemen." The hotel fosters an environment where diversity, creativity, kindness, and compassion are paramount, ensuring both employees and guests feel valued and respected. With over 100 award-winning hotels globally, The Ritz-Carlton is synonymous with excellence in service and unparalleled comfort, making it a leader in the luxury hotel industry.

This full-time substitute position within the Rooms and Guest Services Operations category offers an attractive hourly pay range of $33.30 to $44.40. The role is non-management and based onsite, emphasizing a hands-on approach to maintaining the high standards expected at The Ritz-Carlton. The primary responsibility of this role is to control the availability of seating, service quality, safety, and the well-being of guests in the club lounge. This includes maintaining cleanliness and good condition of the bar, bar furniture, tables, and other instruments. The individual will prepare and serve hot, cold, and alcoholic beverages, ensure the timely stocking of ice, glassware, and provisions, as well as anticipate replenishment needs and communicate accordingly.

Additional responsibilities include washing dishes and kitchen utensils when necessary, completing opening and closing tasks, requisitioning supplies from storage to the bar area, and securing liquors, beers, wines, refrigerators, cabinets, and storage areas. Accurate documentation in department records is essential, along with predicting extra food needs and conveying special requests to the kitchen. The role also requires reporting accidents, injuries, and unsafe working conditions to management. Employees are expected to comply with all company policies and procedures, maintain a clean and professional appearance, uphold confidentiality, and protect company assets.

The position demands excellent guest interaction skills, including greeting guests according to company standards, anticipating and fulfilling service needs, assisting individuals with disabilities, and expressing genuine appreciation. Communication must be clear and professional, both in oral and written forms, including proper phone etiquette. Building and maintaining positive working relationships and supporting the team to achieve shared goals is vital. Employees must adhere to quality assurance standards and be physically capable of moving, lifting, transporting, pushing, dragging, and positioning objects weighing up to 25 pounds, as well as standing, sitting, or walking for extended periods.

At The Ritz-Carlton, employees engage in continuous learning and application of the "Gold Standards," encompassing the employee promise, credo, and service values that define the brand's culture. This culture not only contributes to personal and professional growth but also plays a crucial role in maintaining The Ritz-Carlton's reputation as a leader in luxury hospitality. By joining The Ritz-Carlton team, individuals become part of a global network that promotes pride in work and a supportive, inclusive team environment where every day is an opportunity to exceed expectations and grow into their best selves.