Club Level Concierge

The Ritz-Carlton Orlando Grande Lakes is a prestigious luxury hotel located in Orlando, Florida, providing exceptional guest services and accommodations. As part of the renowned global Ritz-Carlton brand under Marriott International, the hotel is committed to delivering unparalleled luxury experiences that exceed guest expectations. The establishment exemplifies the highest standards of hospitality with a focus on comfort, elegance, and personalized service. They are recognized worldwide for their dedication to quality and their uniquely caring approach to guest relations, which fosters lasting memories for visitors from around the globe. The Ritz-Carlton Orlando Grande Lakes offers a stimulating, inclusive work environment that embraces diversity, promotes creativity, and encourages career development within a dynamic hospitality industry. The company culture empowers team members to be compassionate, innovative, and dedicated to excellence in every aspect of their work.

The position available is a full-time, non-management role within the Rooms & Guest Services Operations category at the Ritz-Carlton Orlando Grande Lakes. This role involves controlling seating availability, service quality, security, and the overall well-being of guests in the club lounge. The responsibilities include maintaining cleanliness and good condition of the bar area, furniture, tables, and equipment, preparing and serving hot, cold, and alcoholic beverages, and ensuring the bar is stocked with ice, glassware, and provisions. This role requires anticipating replenishment needs and communicating them promptly, washing dishes and kitchen utensils when necessary, and handling all opening and closing duties effectively.

Additionally, the position entails securing liquors, beers, wines, refrigerators, cabinets, and storage areas as well as documenting relevant departmental information. Adeptly managing extra food requests and communicating special needs to the kitchen team will also be required. Reporting accidents, injuries, and unsafe working conditions to management is an important part of the job, along with adhering strictly to company policies and procedures. Employees in this position must maintain a professional appearance and uniform, protect proprietary information, and safeguard company assets. Engaging warmly with guests according to company standards, anticipating their service needs, assisting guests with disabilities, and expressing genuine appreciation also constitute key elements of the role.

Furthermore, all communication within the team and with guests must be clear and professional, including phone etiquette and written communication. Supporting a positive work environment by fostering harmonious labor relationships and working collectively towards shared goals is expected. Employees will ensure compliance with quality assurance standards and perform physical activities such as moving, lifting, pushing, or dragging objects up to 25 pounds and standing or walking for extended periods during the workday. Reasonable additional duties may be assigned by supervisors as necessary.

Joining The Ritz-Carlton means becoming part of a globally respected brand that leads in luxury hospitality through its Gold Standards, which include the employee promise, credo, and service values. Team members are empowered to deliver exceptional service with kindness and attentiveness every day. The Ritz-Carlton provides its associates with opportunities for professional growth, pride in their work, and a supportive environment that celebrates cultural diversity and individual contributions. Employees benefit from belonging to a world-class portfolio of brands managed by Marriott International, offering a strong platform to develop one’s career and realize one’s full potential in the hospitality industry.