Club Concessions Manager - Acrisure Stadium

Pittsburgh, PA, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Standard Hours

Flexible

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Professional Development

Employee Discounts

flexible scheduling

Job Description

Aramark is a leading global provider of food services, facilities management, and uniform services, operating in 15 countries worldwide. Known for its commitment to excellence and innovation, Aramark delivers a range of services to many sectors including education, healthcare, sports and entertainment, and business dining. Rooted in service and united by its purpose, Aramark strives to make a positive impact for its employees, partners, communities, and the planet. The company is dedicated to fostering a workplace where every employee feels valued, included, and empowered to grow professionally. At Aramark, employees enjoy equal employment opportunity and a supportive environment free from discrimination. The company emphasizes personal and professional development, encouraging employees to pursue new challenges and achieve their full potential, making it a great place for career growth and to build meaningful relationships.

The Club Concessions Manager plays a vital leadership role within Aramark, overseeing all aspects of the club concessions operation. This includes managing inventory, staffing, customer service, and financial performance to maximize revenue and profitability. The role requires someone with strong leadership skills and a proven track record in managing successful concessions operations. The manager is responsible for developing and implementing strategies that enhance customer experience while ensuring efficient and timely delivery of products and services.

In this dynamic role, you will hire, train, schedule, and manage a team to create a fully staffed and well-trained concessions operation. You will establish and enforce policies and procedures covering sanitation, safety, and security, maintaining compliance with food service and alcohol regulations. Your responsibilities extend to managing financial aspects including budgeting, forecasting, and reporting, ensuring that the operation remains profitable and well within financial goals. Coordination with other departments such as event planning, marketing, and facilities management is crucial to ensuring smooth and successful operations during events. You will also foster positive relationships with vendors and suppliers, assist the catering team with premium catering events, and deliver consistent quality in planning and execution of events, including facilitating food delivery and event setup. This role demands adaptability, as job duties may evolve based on business needs, and flexibility to work event-based hours is essential. The Club Concessions Manager is a key player in delivering exceptional service that aligns with Aramark’s mission and values, driving both operational success and customer satisfaction.

Job Requirements

At least 2 years of relevant experience
Management or supervisory experience preferred
Experience in events, hospitality, concessions, or catering preferred
Bachelor's degree or equivalent experience
Availability to work event-based hours
Excellent communication skills
Food Handlers and Alcohol Service Certifications as required
Ability to occasionally lift, carry, push, and pull up to 50 lb
Ability to stand for extended periods

Job Qualifications

Requires at least 2 years of experience
Prior experience in a management or supervisory role preferred
Previous experience in events, hospitality, concessions, and catering preferred
Requires a bachelor's degree or equivalent experience
Available to work event-based hours
Must have excellent communications skills
Complete Food Handlers and Alcohol Service Certifications as required
Requires occasional lifting, carrying, pushing, and pulling up to 50 lb
Ability to stand for extended periods of time

Job Duties

Develop and implement strategies for maximizing revenue and profitability of the club concessions operation
Ensure that all products and services are delivered in a timely and efficient manner and meet or exceed customer expectations
Manage and maintain inventory levels, including ordering, receiving, and storage of all products
Hire, train, schedule, and manage staff to ensure that the concessions operation is fully staffed and that employees are trained in all aspects of the operation
Develop and implement policies and procedures for the concessions operation, including sanitation, safety, and security measures
Manage financial performance, including budgeting, forecasting, and reporting
Ensure compliance with all relevant laws, regulations, and policies, including those related to food service and alcohol service
Work closely with other departments to coordinate operations, such as event planning, marketing, and facilities management
Maintain positive relationships with vendors, suppliers, and other external partners
Assist the catering team, oversee premium catering events
Develop and maintain effective client and customer rapport
Deliver consistent quality in planning and carrying out events
Facilitate the delivery of prepared food and set up of events crafted from banquet event orders
Assist in executing catering events on non-game days, as assigned by Director