Closing Shift Membership Concierge

Life Time is a premier lifestyle and hospitality company dedicated to redefining health, wellness, and entertainment experiences. With expansive resort-style facilities nationwide, Life Time combines state-of-the-art amenities with outstanding customer service to create authentic and multi-faceted experiences for its members and guests. The company prides itself on fostering an inclusive, diverse, and equitable workplace that nurtures professional growth and celebrates the unique contributions of each team member. At Life Time, employees have access to cutting-edge training programs, comprehensive benefits, and opportunities for advancement within a dynamic, fast-paced environment. Life Time is committed to delivering extraordinary experiences, from family activities to fitness and wellness programming.

The Membership Concierge II position at Life Time is a pivotal role centered around exceptional member engagement and service excellence. As a Membership Concierge II, you will act as the first point of contact for members and guests as they enter the resort, embodying a true hospitality mindset to foster long-lasting relationships. This role blends account maintenance, service delivery, program education, and proactive outreach to not just meet but exceed member and guest expectations. You will manage inbound and outbound communications, ensuring that each interaction supports engagement and acquisition goals while educating members about club programming, events, pricing, and policies. Additionally, you will support account transactions including payments and service modifications, serving as a vital link between members and the club’s offerings.

Life Time encourages professional development, offering a structured progression path through hospitality certification levels and personalized succession planning. This role requires excellent multitasking skills, a friendly and outgoing demeanor, and a passion for creating extraordinary customer experiences. With hourly wages starting at $15.50 and up to $18.50 per hour based on experience and qualifications, this position offers competitive compensation alongside comprehensive benefits including subsidized membership, discount programs, retirement plans, and paid time off. If you thrive in fast-paced environments, excel in service recovery, and are driven by a desire to serve others, the Membership Concierge II role at Life Time presents an excellent opportunity to advance your career in hospitality while contributing to a vibrant community.