Clinical Concierge - Urgent Care - Full time, Days

Texas Health Breeze Urgent Care, located in Dallas, Texas, is a premier urgent care provider committed to delivering high-quality, accessible healthcare to the North Texas community. The urgent care centers are open every day of the year from 8 a.m. to 8 p.m. and are designed to treat a wide range of minor illnesses and injuries such as allergies, earaches, sprains, and strains. Backed by Texas Health, one of the largest health systems in the region, Texas Health Breeze continues to expand its locations across the Dallas-Fort Worth area to ensure that patients have convenient, affordable, and efficient care options when they need urgent medical attention. The centers have garnered multiple accolades recognizing their excellence in patient care, including the Best Urgent Care/Walk-in Clinic award from Dallas Morning News and various local community awards acknowledging their outstanding service and commitment to the community. Texas Health Breeze has earned the distinguished Commission on Ambulatory and Urgent Care Quality (CAUCQ) Specialty Training Commendation, reflecting its dedication to specialized training in urgent care both clinically and in patient experience. This prestigious recognition ensures patients receive care from highly trained and competent professionals.

The Clinical Concierge Medical Assistant (MA)/Licensed Vocational Nurse (LVN) role at Texas Health Breeze Urgent Care in Dallas is a full-time position requiring the candidate to work three 12-hour shifts a week with a rotating schedule, including days, weekends, and holidays from 7:45 AM to 8:15 PM. The Clinical Concierge serves as a crucial member of the urgent care team, floating across multiple Texas Health Urgent Care locations as needed. The role focuses on guiding patients and their accompanying guests through the entire urgent care visit experience while ensuring clinical excellence and maximizing service throughput. The Clinical Concierge combines patient-facing responsibilities such as registration, payment collection, and discharge with clinical duties including assisting providers with care procedures, laboratory testing, vitals assessment, medication administration, and emergency care support. This role demands a compassionate, professional, and customer-focused attitude to build trust and comfort with patients, fostering positive relationships and enhancing overall patient satisfaction. The Clinical Concierge works under the supervision of the Site Manager and closely collaborates with providers and other clinical staff to deliver seamless and effective patient care.

This position requires certification or registration as a Medical Assistant or licensure as a Vocational Nurse in the state of Texas, along with a minimum of 6 months of previous clinical experience or completion of an internal medical assistant externship program. Competence in handling electronic health records, specifically EPIC, is preferred. The Clinical Concierge must maintain current Basic Cardiac Life Support (BCLS) certification, hold valid Texas Health Urine Drug Collector training, and demonstrate the ability to perform venipuncture and administer oral and intramuscular medications safely. The role offers the opportunity to earn over 20 contact hours during orientation, which can be used to renew the candidate's medical assistant certification. In addition to a supportive team environment and opportunities for career growth, employees benefit from a comprehensive array of perks including a 401k plan, paid time off, medical and dental insurance, paid parental leave, flexible spending accounts, tuition reimbursement, and student loan forgiveness programs. Texas Health Breeze Urgent Care fosters a culture of excellence, teamwork, and continuous learning, ensuring all team members are equipped to provide outstanding patient care in a dynamic and rewarding setting.