Job Overview
Employment Type
Full-time
Work Schedule
Rotating Shifts
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
employee wellness program
Professional Development
Employee assistance program
Job Description
Lehigh Valley Health Network (LVHN) is a prominent healthcare organization based in Allentown, Pennsylvania, comprising nearly 23,000 skilled and diverse colleagues committed to delivering high-quality patient care. Recognized nationally for its excellence, LVHN offers a dynamic and supportive work environment with numerous opportunities for professional growth. With a reputation built on innovative healthcare practices and patient-centered care, LVHN is home to several hospitals including Lehigh Valley Hospital - Cedar Crest, Muhlenberg, Hazleton, and Pocono. Each facility consistently earns top safety grades and distinct accolades such as the Magnet designation for nursing excellence, reflecting the organization’s commitment to exceptional health outcomes and compassionate service.
The Clinical Concierge - Medical Assistant role at LVHN's Family Medicine ExpressCare on Airport Road is a full-time, day-shift position designed for individuals passionate about enhancing the patient experience through multitasking in administrative, clerical, and clinical responsibilities. This role serves as the vital first point of contact for patients, ensuring that every interaction runs smoothly with professionalism and empathy. Working Sunday through Saturday from 8 am to 8 pm with rotating holidays and weekend coverage, this role promises a fast-paced and rewarding work environment where patient care coordination and provider support are key.
This position goes beyond traditional medical assistant duties by combining patient check-in and check-out duties, insurance verification, payment collection, appointment scheduling, and maintenance of electronic medical records (EMR) with clinical tasks such as measuring vital signs, assisting providers with patient information gathering, preparing exam rooms, administering medications and vaccinations within scope, and supporting minor procedures and medical examinations. The Clinical Concierge plays an integral role in maintaining quality control logs, specimen preparation, and conducting follow-up calls, ensuring continuity of care and patient satisfaction.
As part of a forward-thinking and nationally recognized health network, the successful candidate will benefit from LVHN's culture of teamwork, innovation, and commitment to safety and quality. Candidates will be enthusiastic about working in a technologically advanced environment while upholding high standards for customer service and clinical efficiency. This role provides an excellent career pathway for those interested in healthcare, offering ongoing learning opportunities and the support of a multidisciplinary team focused on delivering outstanding care each day.
The Clinical Concierge - Medical Assistant role at LVHN's Family Medicine ExpressCare on Airport Road is a full-time, day-shift position designed for individuals passionate about enhancing the patient experience through multitasking in administrative, clerical, and clinical responsibilities. This role serves as the vital first point of contact for patients, ensuring that every interaction runs smoothly with professionalism and empathy. Working Sunday through Saturday from 8 am to 8 pm with rotating holidays and weekend coverage, this role promises a fast-paced and rewarding work environment where patient care coordination and provider support are key.
This position goes beyond traditional medical assistant duties by combining patient check-in and check-out duties, insurance verification, payment collection, appointment scheduling, and maintenance of electronic medical records (EMR) with clinical tasks such as measuring vital signs, assisting providers with patient information gathering, preparing exam rooms, administering medications and vaccinations within scope, and supporting minor procedures and medical examinations. The Clinical Concierge plays an integral role in maintaining quality control logs, specimen preparation, and conducting follow-up calls, ensuring continuity of care and patient satisfaction.
As part of a forward-thinking and nationally recognized health network, the successful candidate will benefit from LVHN's culture of teamwork, innovation, and commitment to safety and quality. Candidates will be enthusiastic about working in a technologically advanced environment while upholding high standards for customer service and clinical efficiency. This role provides an excellent career pathway for those interested in healthcare, offering ongoing learning opportunities and the support of a multidisciplinary team focused on delivering outstanding care each day.
Job Requirements
- Specialized diploma as a medical assistant or completion of LVPG medical assistant trainee course
- Strong multitasking, organizational and problem-solving skills
- Proficiency in EMR systems, word processing, and Excel
- Ability to adapt to changing priorities while maintaining efficiency in a fast-paced healthcare environment
- Excellent communication and interpersonal skills demonstrating empathy and professionalism
- Exceptional customer service and phone etiquette
- Knowledge of clinical workflows, medical terminology, and basic patient care practices
- BLS - Basic Life Support - American Heart Association within 30 days
Job Qualifications
- Specialized diploma as a medical assistant or completion of LVPG medical assistant trainee course
- Strong multitasking, organizational and problem-solving skills
- Proficiency in EMR systems, word processing, and Excel
- Ability to adapt to changing priorities in a fast-paced healthcare environment
- Excellent communication and interpersonal skills demonstrating empathy and professionalism
- Exceptional customer service and phone etiquette
- Knowledge of clinical workflows, medical terminology and basic patient care practices
- BLS - Basic Life Support - American Heart Association certification within 30 days
Job Duties
- Behave in a professional and empathetic manner to build trust, comfort, understanding and relationships with consumers and secondary guests
- Coordinate and perform patient check-in/check-out ensuring accurate registration and information collection
- Verify insurance eligibility, collect payments, and process referrals
- Schedule appointments while optimizing clinic workflow
- Handle patient inquiries
- Maintain electronic medical records ensuring accuracy and compliance
- Maintain all required logs including quality control logs and stat cart checks
- Measure and collect patient data including temperature, pulse, oxygen saturation, respirations, blood pressure, height, weight, and pediatric measurements
- Assist providers with collection of patient information including reason for visit, chief complaint, health history, allergies and current medications
- Complete patient rooming process and implement standard operating procedures to expedite care and provide patient comfort
- Identify patient risks and communicate them to providers
- Prepare and maintain exam rooms ensuring sanitation and supply stocking
- Collect and prepare lab specimens and complete necessary requisitions
- Administer medications and vaccinations per provider orders and protocols within scope
- Support patient procedures and assist with medical examinations
- Complete follow-up phone calls to patients post discharge
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
Your Profile Is Visible To Hiring Managers Across OysterLink.
We'll match you with best jobs
Get job offers faster
Search For More Opportunities:
How Candidates Get Hired Faster
Apply to 2–3 similar roles
Complete profile & get best matches
Check new opportunities daily
