Job Overview
Employment Type
Part-time
Work Schedule
Rotating Shifts
Day Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee wellness programs
Career development opportunities
Disability insurance
Job Description
Lehigh Valley Health Network (LVHN) is a highly respected, nationally recognized healthcare organization committed to delivering exceptional medical services and patient care. With a dedicated workforce of nearly 23,000 employees, LVHN is known for its forward-thinking approach, cutting-edge technology, and compassionate care. The network includes multiple hospitals such as Lehigh Valley Hospital - Cedar Crest, Muhlenberg, Hazleton, and Pocono, each rated with an 'A' grade by The Leapfrog Group for patient safety. LVHN is also a Magnet designated hospital, recognized for nursing excellence and quality patient outcomes. Situated in Bethlehem, Pennsylvania, LVHN provides a variety of healthcare services and fosters a collaborative, inclusive working environment that values diversity and professional growth.
The current opening is for a part-time Medical Assistant position at the LVPG-L Internal Med ExpressCare located in Tower Place, Bethlehem. This role is primarily focused on day shifts but involves working from 8 am to 8 pm Sunday through Saturday, with rotating holidays and weekends. This position is crucial as it serves as the first point of contact for patients, ensuring a seamless patient experience through administrative, clerical, and clinical responsibilities. The Medical Assistant collaborates closely with healthcare providers, clinical teams, and administrative staff to optimize clinic workflow, enhance patient care coordination, and deliver exceptional customer service. This position helps with patient check-in and check-out, appointment scheduling, insurance verification, collecting vital patient data, assisting providers in examinations, administering medications and vaccinations within scope, and supportive tasks related to medical procedures. Being part of LVHN means joining a team committed to teamwork, compassion, innovation, and continual improvement in healthcare delivery. The role offers an enriching work environment within one of the nation's most advanced health networks, emphasizing professional development and patient-centered care. This position includes certain physical demands, including lifting up to 25 lbs, frequent sitting and standing, and activities such as kneeling or bending as necessary. LVHN strives to maintain a safe, supportive, and equal opportunity workplace for all employees aware of their vital role in delivering outstanding health services.
The current opening is for a part-time Medical Assistant position at the LVPG-L Internal Med ExpressCare located in Tower Place, Bethlehem. This role is primarily focused on day shifts but involves working from 8 am to 8 pm Sunday through Saturday, with rotating holidays and weekends. This position is crucial as it serves as the first point of contact for patients, ensuring a seamless patient experience through administrative, clerical, and clinical responsibilities. The Medical Assistant collaborates closely with healthcare providers, clinical teams, and administrative staff to optimize clinic workflow, enhance patient care coordination, and deliver exceptional customer service. This position helps with patient check-in and check-out, appointment scheduling, insurance verification, collecting vital patient data, assisting providers in examinations, administering medications and vaccinations within scope, and supportive tasks related to medical procedures. Being part of LVHN means joining a team committed to teamwork, compassion, innovation, and continual improvement in healthcare delivery. The role offers an enriching work environment within one of the nation's most advanced health networks, emphasizing professional development and patient-centered care. This position includes certain physical demands, including lifting up to 25 lbs, frequent sitting and standing, and activities such as kneeling or bending as necessary. LVHN strives to maintain a safe, supportive, and equal opportunity workplace for all employees aware of their vital role in delivering outstanding health services.
Job Requirements
- Specialized diploma as a medical assistant or completion of LVPG Medical Assistant Trainee course
- Strong multitasking, organizational and problem-solving skills
- Proficiency in EMR systems, word processing and Excel
- Ability to adapt to changing priorities while maintaining efficiency in a fast-paced healthcare environment
- Excellent communication and interpersonal skills demonstrating empathy and professionalism
- Exceptional customer service and phone etiquette
- Knowledge of clinical workflows, medical terminology and basic patient care practices
- BLS - Basic Life Support - American Heart Association within 30 days from hire
Job Qualifications
- Specialized diploma as a medical assistant or completion of LVPG Medical Assistant Trainee course
- Strong multitasking, organizational, and problem-solving skills
- Proficiency in EMR systems, word processing, and Excel
- Ability to adapt to changing priorities in a fast-paced healthcare environment
- Excellent communication and interpersonal skills with empathy and professionalism
- Exceptional customer service and phone etiquette
- Knowledge of clinical workflows, medical terminology, and basic patient care practices
- BLS - Basic Life Support certification from the American Heart Association within 30 days
- Preferred qualifications include associate's degree from a medical assistant program
- One year customer service experience in healthcare
- Certification such as CCMA, CMA, CMAC, MAC, NCMA, NRCMA, or RMA upon hire
Job Duties
- Behaves in a professional and empathetic manner to build trust, comfort, understanding and relationships with consumers and secondary guests
- Coordinate and perform patient check-in/check-out, ensuring accurate registration and information collection
- Verify insurance eligibility, collect payments, and process referrals
- Schedule appointments while optimizing clinic workflow
- Handle patient inquiries
- Maintain electronic medical records, ensuring accuracy and compliance
- Maintain all required logs including quality control logs and stat cart checks
- Measure and collect patient data including temperature, pulse, oxygen saturation, respirations, blood pressure, height, weight, and pediatric measurements
- Assist providers with patient information collection including reason for visit, chief complaint, health history, allergies and current medications
- Complete patient rooming process and implement standard operating procedures to expedite care
- Identify patient risks and communicate to the provider
- Prepare and maintain exam rooms, ensuring sanitation and stocking supplies
- Collect and prepare lab specimens and complete requisitions
- Administer medications and vaccinations per provider orders within scope
- Support patient procedures and assist with medical examinations
- Complete follow-up phone calls to patients post discharge
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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