Clinical Concierge - Medical Assistant

Lehigh Valley Health Network (LVHN) is a leading healthcare provider renowned for its commitment to excellence, innovation, and compassionate patient care. As a robust health system with a workforce of nearly 23,000 colleagues, LVHN operates some of the most advanced hospitals and outpatient centers in the nation. The network includes several distinguished hospitals such as Lehigh Valley Hospital - Cedar Crest, Lehigh Valley Hospital - Muhlenberg, and more, collectively recognized by U.S. News & World Report as among the "Best Hospitals" for over two decades. LVHN's dedication to quality and safety has earned prestigious accolades including the Magnet designation for nursing excellence and "A" grades in patient safety from The Leapfrog Group. This esteemed health network fosters a forward-thinking, inclusive, and supportive working environment, attracting healthcare professionals who desire to make a meaningful impact through their careers.

The Clinical Concierge - Medical Assistant role at LVPG-L Family Med ExpressCare - Airport Rd location is both vital and multifaceted, ideal for candidates who are passionate about enhancing patient experiences and supporting clinical operations. This part-time position operates primarily during the day shift with hours from 8:00 AM to 8:00 PM, including variable schedules that encompass weekend and holiday rotations. The Clinical Concierge serves as the first point of contact for patients, ensuring a seamless, welcoming, and efficient encounter from arrival to departure. The position demands a blend of administrative, clerical, and clinical duties, which together optimize clinic workflow and support providers and clinical teams in delivering quality care.

The role involves managing patient check-in and check-out processes, registering patient information accurately, verifying insurance eligibility, handling payments, processing referrals, and scheduling appointments efficiently. The Clinical Concierge maintains electronic medical records (EMR) with meticulous accuracy and ensures compliance with healthcare standards. In addition to clerical tasks, this position also requires performing essential patient measurements such as vital signs and assisting healthcare providers with collecting detailed patient histories and clinical information.

Preparation and maintenance of exam rooms, including sanitation and supply stocking, are important components of this role. The Clinical Concierge also collects and prepares laboratory specimens, administers medications and vaccinations within the scope of practice according to provider orders, and supports patient procedures. Follow-up communications post-discharge ensure continuity of care and patient satisfaction. Key interpersonal skills, including professionalism, empathy, and exceptional customer service, are critical in fostering trust and comfort among patients and families.

This opportunity at LVHN offers candidates a meaningful career where they can thrive professionally and personally. Joining the LVHN team means contributing to a nationally recognized health system dedicated to delivering outstanding healthcare experiences that prioritize patient safety, quality outcomes, and continuous improvement. Candidates interested in a dynamic, engaging role with a reputable healthcare organization will find the Clinical Concierge - Medical Assistant position rewarding both as a career and as a chance to make a tangible difference in people's lives.