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Job Overview
Employment Type
Part-time
Work Schedule
Day Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
employee wellness program
Tuition Reimbursement
Career development opportunities
Job Description
Lehigh Valley Health Network (LVHN) is a leading healthcare provider renowned for its commitment to excellence, innovation, and compassionate patient care. As a robust health system with a workforce of nearly 23,000 colleagues, LVHN operates some of the most advanced hospitals and outpatient centers in the nation. The network includes several distinguished hospitals such as Lehigh Valley Hospital - Cedar Crest, Lehigh Valley Hospital - Muhlenberg, and more, collectively recognized by U.S. News & World Report as among the "Best Hospitals" for over two decades. LVHN's dedication to quality and safety has earned prestigious accolades including the Magnet designation for... Show More
Job Requirements
- Specialized diploma as a medical assistant or completion of LVPG Medical Assistant Trainee course
- Strong multitasking, organizational, and problem-solving skills
- Proficiency in EMR systems, word processing, and Excel
- Ability to adapt to changing priorities while maintaining efficiency in a fast-paced healthcare environment
- Excellent communication and interpersonal skills, demonstrating empathy and professionalism
- Exceptional customer service and phone etiquette
- Knowledge of clinical workflows, medical terminology, and basic patient care practices
- BLS - Basic Life Support - American Heart Association within 30 days
Job Qualifications
- Specialized diploma as a medical assistant or completion of LVPG Medical Assistant Trainee course
- Strong multitasking, organizational, and problem-solving skills
- Proficiency in EMR systems, word processing, and Excel
- Ability to adapt to changing priorities in a fast-paced healthcare environment
- Excellent communication and interpersonal skills demonstrating empathy and professionalism
- Exceptional customer service and phone etiquette
- Knowledge of clinical workflows, medical terminology, and basic patient care practices
- BLS - Basic Life Support - American Heart Association within 30 days
- Associate's degree from a Medical Assistant program preferred
- One year customer service experience in a healthcare setting preferred
- Certification as CCMA, CMA, CMAC, MAC, NCMA, NRCMA, or RMA upon hire preferred
Job Duties
- Behaves in a professional and empathetic manner to build trust, comfort, understanding and relationships with consumers and secondary guests
- Coordinate and perform patient check-in/check-out, ensuring accurate registration and information collection
- Verify insurance eligibility, collect payments, and process referrals
- Schedule appointments while optimizing clinic workflow
- Handle patient inquiries
- Maintain electronic medical records (EMR), ensuring accuracy and compliance
- Maintain all required logs including quality control logs and stat cart checks
- Measure and collect patient data including temperature, pulse, oxygenation saturation, respirations, blood pressure, height, weight, and pediatric measurements
- Assist providers with the collection of patient information including reason for visit, chief complaint, health history, allergies and current medications
- Complete patient rooming process and implement standard operating procedures to expedite care and provide comfort
- Identify patient risks and communicate them to the provider
- Prepare and maintain exam rooms, ensuring proper sanitation and supply stocking
- Collect and prepare lab specimens and complete necessary requisitions
- Administer medications and vaccinations per provider orders and protocols within scope of practice
- Support patient procedures and assist with medical examinations
- Complete follow-up phone calls to patients within two to three days post discharge
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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