Clinical Concierge MA LVN - Executive Direct

Allen, TX, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Standard Hours

Benefits

401k

Paid Time Off

Medical insurance

Dental Insurance

Paid parental leave

flex spending

Tuition Reimbursement

Student Loan Forgiveness

Job Description

Texas Health Physicians Group (THPG) is an esteemed network of more than 1,000 healthcare professionals including physicians, nurse practitioners, and physician assistants dedicated to delivering high-quality, patient-centered care across more than 240 locations in the Dallas-Fort Worth Metroplex. Renowned for its commitment to excellence, THPG fosters an inclusive and supportive culture driven by initiatives such as the Diversity Action Council and Living the Promise program. These efforts have established Texas Health Physicians Group as a premier employer in the healthcare industry, where innovation, compassionate care, and professional growth are deeply valued. With a strong focus on community health improvement, THPG actively encourages participation in governance and continuous professional engagement through various committees and councils.

The Clinical Concierge MA/LVN position at Executive Direct Collin (location number 18107), situated in Allen, TX, represents a unique opportunity to work within a specialized clinic that blends primary care with executive health physicals. This role is full-time, offering a standard 40-hour work week from Monday to Friday, 8:00 AM to 5:00 PM. The clinic caters to executives needing comprehensive exams and also serves concierge medicine patients, providing a high-touch, personalized healthcare experience. This position plays a pivotal role in ensuring seamless patient flow and exceptional service delivery, acting as a key liaison between patients and healthcare providers.

In the role of Clinical Concierge MA/LVN, you will bring your clinical skills, professionalism, and compassionate approach to help patients navigate their healthcare visits efficiently and comfortably. Responsibilities include conducting patient intakes, performing vital signs and diagnostic procedures such as EKGs and phlebotomy, preparing examination rooms, and maintaining precise and organized medical records using electronic health record systems like Epic. Expertise in medical terminology, urgent care procedures, and the ability to manage patient privacy and safety according to established protocols are essential. In addition, the role demands excellent communication skills, sound judgment, and the ability to work independently in a fast-paced, dynamic environment.

Candidates must hold relevant certifications such as Certified Medical Assistant (CMA) or Licensed Vocational Nurse (LVN) credentials recognized by the State of Texas and possess BCLS (Basic Cardiac Life Support) certification current within two years. A minimum of two years of clinical experience in a healthcare facility involving electronic health records and phlebotomy procedures is also required. Texas Health Physicians Group supports professional development and offers robust benefits including 401(k), paid time off, medical and dental insurance, tuition reimbursement, student loan forgiveness, and paid parental leave, reflecting its commitment to employee wellbeing and professional satisfaction. Join THPG to be part of a vibrant team environment with excellent opportunities for growth, contribution, and advancement in healthcare excellence.

Job Requirements

High school diploma or equivalent
Completion of a Medical Assistant education program or vocational nurse program
Certified Medical Assistant or Licensed Vocational Nurse credential recognized by the State of Texas
Basic Cardiac Life Support certification maintained every 2 years
At least 2 years clinical healthcare experience including electronic health record use and phlebotomy
Strong communication skills
Ability to perform EKGs, blood draws, and injections as needed
Proficiency with computer systems and software including Epic
Ability to work independently and handle pressure
Good judgment and organizational skills
Knowledge of medical terminology and urgent care specialty
Exceptional customer service and professionalism
Ability to manage patient privacy and safety according to protocol

Job Qualifications

High school diploma or equivalent
Certified Medical Assistant credential or Licensed Vocational Nurse certification
BCLS certification maintained every 2 years
Minimum of 2 years clinical healthcare experience as a CMA or LVN
Experience with electronic health records and phlebotomy
Strong oral and written communication skills
Knowledge of examination, diagnostic, and treatment room procedures
Ability to perform EKGs, draw blood, and administer injections
Proficiency in using personal computers and healthcare software including Epic
Ability to work efficiently under pressure and independently
Good judgment and ability to set priorities
Knowledge of urgent care medical specialty
Knowledge of medical terminology
Exceptional customer service and phone etiquette
Demonstrated sound judgment and composure in emergencies

Job Duties

Behave in a professional and empathetic manner to build trust, comfort, understanding, and relationships with consumers and secondary guests in line with consumer and guest service standards
Welcome the consumer and secondary guests to the center with eye contact, smile, greeting, and personal introduction and inquire about the purpose and nature of the visit
Collect identification and payor related documentation, conduct consumer registration, and perform point of service collection
Measure and collect consumer data including temperature, pulse, oxygen saturation, respirations, blood pressure, drug allergies, height, and weight
Conduct hearing and vision screenings
Communicate the data and results to the consumer
Document all data accurately into the consumer medical record
Collect and document in the consumer medical record consumer reason for visit and chief complaint, allergies, health history, and current medications for review by provider
Complete, when appropriate, standard operating procedures to optimize consumer comfort and through-put
Escalate non-routine issues, questions and/or concerns to the practice manager or healthcare provider(s)
Provide for patient safety and protection of patient privacy rights
Organize, schedule, complete, and communicate primary care, specialist and ancillary referrals to consumers
Maintain care supplies and medications and quality checks throughout the clinic
Prepare, clean and sterilize instruments and maintain equipment, disposing of contaminated items according to protocol
Keep patient exam rooms stocked, clean and orderly