Client Services Coordinator

CWS Corporate Housing is a distinguished provider of temporary and corporate housing solutions designed to meet the diverse accommodation needs of individuals and organizations. Specializing in corporate apartments, CWS offers short-term rental options that cater to clients undergoing relocation, temporary job assignments, or those displaced by unexpected circumstances such as natural disasters. As a leader in the corporate housing industry, CWS Corporate Housing combines personalized service, innovative solutions, and dedication to creating extraordinary living experiences for its clients. The company is recognized for its commitment to delivering high-quality interim housing tailored to the specific needs and preferences of each guest, ensuring comfort, convenience, and satisfaction throughout their stay.

The role of Client Services Coordinator at CWS Corporate Housing is integral in maintaining strong client relationships and ensuring the smooth operation of service requests. This position acts as a pivotal liaison between clients, the internal team, and external partners to coordinate maintenance and other service-related activities promptly and efficiently. Situated in Round Rock, TX, this hourly, non-exempt position reports directly to the Client Services Manager and requires no supervisory responsibilities. The Client Services Coordinator holds a central role in upholding client service level agreements, responding to maintenance requests, managing customer inquiries, and resolving complaints with professionalism and urgency. Working hours are Monday through Friday, from 8:30 a.m. to 5:30 p.m., making it a stable daytime schedule ideal for professionals seeking consistent work hours.

The coordinator’s duties include monitoring the customer service portal for maintenance updates, communicating effectively with all parties involved, and maintaining detailed customer inquiry records. A strong focus on client satisfaction drives the role's responsibilities, ensuring all requests are addressed and completed in a timely manner. Additionally, the coordinator supports internal teams by assisting with report generation, training, and the implementation of new processes that enhance service delivery. Proficiency in Microsoft Outlook, Word, and smartphone technology is essential, as is a background in customer service, property maintenance, or corporate housing which is preferred but not mandatory.

CWS Corporate Housing offers a comprehensive benefits package that includes medical and dental insurance, life insurance, health savings and flexible spending accounts, a 401(k) plan with matching contributions, and paid time off including holidays and a personal birthday holiday. Employees also benefit from an Employee Assistance Program, tuition reimbursement, vision insurance, and unique programs encouraging volunteerism and professional growth within a supportive environment. This role is ideal for individuals who are organized, customer-focused, and eager to contribute to an innovative company committed to delivering lasting impressions through outstanding service and temporary living solutions.