Client Service Manager

Gallagher is a leading global insurance brokerage, risk management, and consulting firm dedicated to helping clients face risk with confidence. With a rich history spanning over 95 years, Gallagher has built a reputation for providing innovative and comprehensive solutions that empower businesses to grow, lead, and innovate while being protected. At its core, Gallagher emphasizes a culture grounded in teamwork, integrity, and a shared commitment to doing the right thing. With a client-centric digital ecosystem that includes advanced data analytics and consulting tools, Gallagher enables its employees to meet clients wherever they are and tailor solutions to their unique risk landscapes. This environment promotes continuous learning, career ownership, and meaningful impact in serving diverse industries and communities.

The Branch Client Service Manager II role at Gallagher is a pivotal position within the organization’s client service framework. Reporting directly to the Branch Client Service Director or Supervisor, this role is accountable for managing a portfolio of accounts within a branch, ensuring high-quality service delivery that meets or exceeds revenue and satisfaction benchmarks. The position is designed for a professional adept at fostering lasting client relationships by offering exceptional ongoing care, securing renewals, and driving additional sales opportunities. The role requires close collaboration with production teams to deliver timely and efficient renewal solutions that reflect the best interests of clients.

This role is essential in enhancing AJG’s value proposition to clients and prospects by directly influencing client retention, satisfaction, and operational targets. The Branch Client Service Manager II cultivates strong relationships not only with primary buyers within client organizations but also with day-to-day client representatives, ensuring a comprehensive understanding of client needs and risk profiles. The position demands a balance of leadership, consultative skills, and operational management to promote a culture of performance and continuous improvement.

Gallagher offers a competitive and comprehensive compensation package for this role, reflecting factors such as experience, education, geographic location, specialized skill sets, and scope of responsibilities. Benefits include comprehensive medical, dental, and vision plans starting from day one, life and accident insurance, 401(k) and Roth options, tax-advantaged accounts like HSAs and FSAs, educational expense reimbursement, and paid parental leave. Additional benefits include digital mental health services, flexible work hours, training programs, the Gallagher Thrive health program, and charitable matching gifts.

Gallagher is committed to diversity and inclusion as fundamental values embedded into the fabric of the company. The firm promotes a workplace free of discrimination, encouraging employees from all backgrounds and experiences to contribute fully. Equal employment opportunity is maintained across all aspects of employment, with reasonable accommodations made for disabilities. This commitment fosters not only an inclusive culture but also strengthens Gallagher’s ability to serve its diverse client base effectively.

Overall, the Branch Client Service Manager II position is an exciting opportunity to join a forward-thinking firm known for its integrity, client focus, and dedication to professional growth and community support. This role is ideal for candidates who thrive in a collaborative, technologically equipped environment and who are passionate about relationship-building and risk consulting.