Client Concierge

Austin, TX, USA|Onsite

Job Overview

Employment Type

Full-time

Benefits

competitive benefits

Scheduling options

collaborative work environment

self-development courses

Required compliance training

Job Description

Chewy Vet Care, PLLC is revolutionizing the veterinary care experience by building a culture and environment where veterinary teams can thrive every day. As a comprehensive veterinary practice, Chewy Vet Care is committed to delivering personalized, patient-centric care that prioritizes both the health of pets and the satisfaction of their pet parents. Founded with the mission to become the most trusted and convenient destination for pet parents and partners everywhere, Chewy Vet Care blends modern veterinary expertise with advanced technology and a supportive workplace culture. The company is launching new veterinary practices in early 2024 designed from the ground up by veterinarians, equipped with advanced diagnostic tools and purpose-built technology to support best-in-class medical care and elevate the overall client experience. This pioneering approach ensures veterinary teams have the resources, technology, and collaborative environment needed to foster high-quality, compassionate care that lasts a lifetime.

The Client Concierge role at Chewy Vet Care is a vital position within the Healthcare Practice Team. This full-time role centers on creating positive and memorable experiences for pet parents while supporting veterinary professionals on the clinical team. As the first point of contact at the practice, the Client Concierge manages patient intakes and delivers outstanding front-end customer service. Strong communication, empathy, and social skills are essential to effectively engage with clients and address their needs promptly. The role also involves utilizing integrated practice management technology, following standardized procedures, and maintaining a clean, organized workspace. In addition, the Client Concierge assists with inventory communication and ensures compliance with pharmacy responsibilities. Chewy Vet Care values a work culture that is employee-focused and flexible, offering competitive benefits and scheduling options that accommodate diverse lifestyles. This is an exciting opportunity for individuals passionate about pets, customer service, and veterinary healthcare to join an innovative company poised to transform the veterinary industry while receiving ongoing professional development and support.

Job Requirements

Standing or walking up to 80% per shift
Frequently lift up to 50 to 70 pounds using an optional team lift
Occasionally lift greater than 70+ pounds using a team lift
Stand, push, pull, carry, squat, and kneel
1-2 years working in a customer-focused environment, veterinary preferred
Strong ability to connect with clients and demonstrate empathy and compassion
Excellent social, verbal/written communication, observational, and analytical skills
Passionate about helping people and pets with empathy and excellent customer service focus
Thrives in a fast-paced, self-starter environment

Job Qualifications

1-2 years working in a customer-focused environment, veterinary preferred
Strong ability to connect with clients and demonstrate empathy and compassion
Excellent social, verbal/written communication, observational, and analytical skills
Passionate about helping people and pets with empathy and excellent customer service focus
Thrives in a fast-paced, self-starter environment

Job Duties

Focus on embodying the Chewy Vet Care culture to work collaboratively with peers and deliver the pet parent WOW experience within the practice
Provide stellar service and communication to support veterinarians, veterinary technicians, veterinary assistants, and practice manager
Handle all patient intakes and manage front-end client-facing interactions
Use strong social and communication skills to engage actively with pet parents
Perform customer service to assist pet parents with providing medical care and resolve issues promptly
Apply integrated technology including proficiency with the Practice Information Management System (PIMS)
Follow the practice’s Standard Operating Procedures (SOP) and Standards of Care (SOC)
Act responsibly given the pharmacy holdings
Assist Practice Manager with communicating inventory needs
Clean workspaces after every patient interaction
Participate in self-development courses and required compliance training
Perform related duties and assignments as directed by management
May be required to work weekends and some travel may be necessary