Client Concierge

Mr. Handyman is a well-established franchise providing top-notch handyman services across various locations. Known for its commitment to quality and customer satisfaction, Mr. Handyman operates through franchise owners who independently manage their businesses. This decentralized structure allows each franchise to tailor operations to local customer needs, ensuring personalized service and community engagement. The company prides itself on delivering professional handyman solutions that build trust and foster long-lasting customer relationships. Their team-oriented approach emphasizes reliability, expertise, and courteous service, making it a leader in the home maintenance and repair industry.

The role of Client Service Specialist at a Mr. Handyman franchise offers a dynamic opportunity for individuals who thrive in fast-paced office environments and excel in customer communication. As a Client Service Specialist, you will play a crucial role in managing customer interactions and ensuring the smooth scheduling and execution of handyman services. Your primary responsibilities will include managing lead communications, organizing schedules for service professionals, and guiding customers through their repair or maintenance projects. This role demands a combination of excellent organizational skills, customer service prowess, and the ability to manage expectations effectively.

Success in this position is measured by your ability to consistently deliver an exceptional customer experience, adhering to the Mr. Handyman values and standards. You will be expected to build life-long relationships with customers by creating memorable service experiences that exceed their expectations. Efficiency and quality of work are paramount — you will need to handle multiple tasks simultaneously while maintaining high standards for every customer touchpoint.

The Client Service Specialist should be outgoing, friendly, and highly organized, comfortable communicating with customers over the phone and skilled in problem-solving to address any concerns they may have. Proficiency with Microsoft Office is required, while experience with the ServiceTitan Customer Management Program is a plus but not mandatory. Working within the Scottsdale Air Park location, candidates should have a minimum of three years of experience in an office setting, demonstrate professional communication skills, and be available Monday through Friday.

This position offers a pay range of $16.00 to $18.00 per hour, dependent on the candidate's experience, along with benefits including paid holidays, vacation time, and sick leave. Applicants will be employed by the franchise owner, an independent business operator, rather than the Mr. Handyman corporate entity, which means that wages and benefits may vary accordingly. This role requires a self-starter who can work independently while contributing effectively to a team, ensuring both operational efficiency and outstanding customer satisfaction.