Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $14.25 - $18.50
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Professional development opportunities
Employee Discounts
Job Description
Brightway Insurance, established in 2008, has quickly become one of the largest privately-owned property and casualty insurance distribution companies in the United States. With over 350 agencies spread across 38 states and more than $1.4 billion in annual premiums, Brightway Insurance stands out due to its unique franchise model. This model allows agents to specialize in sales while the corporate office handles back-office operations such as carrier relations, licensing, and marketing support. The company prides itself on fostering strong agent-client relationships and delivering top-tier service to its customers. As a company committed to growth and excellence, Brightway Insurance is an...
Job Requirements
- High school diploma or equivalent
- Previous experience in customer service or insurance roles preferred
- Strong communication skills
- Organizational and multitasking abilities
- Proficiency in Microsoft Office Suite and CRM software
- Willingness to obtain 4-40 Customer Representative license if not already possessed
Job Qualifications
- High school diploma or equivalent
- College degree preferred
- Previous experience in customer service, insurance, or administrative roles is advantageous
- Strong communication, organizational, and multitasking abilities
- Proficiency in Microsoft Office Suite and CRM software
- Possession of a 4-40 Customer Representative license is preferred or willingness to obtain one
Job Duties
- Greet and assist clients in person, via phone, email, and live chat, addressing inquiries and providing information on insurance products and services
- Assist clients with policy changes, renewals, and claims, ensuring timely and accurate processing
- Collaborate with the sales team to identify client needs and recommend appropriate insurance solutions
- Maintain organized client records, process paperwork, and manage scheduling to support agency operations
- Follow up with clients to ensure satisfaction and encourage policy renewals and referrals
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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