Claim Resolution Specialist, Personal Property

Liberty Mutual is a leading global insurer known for its strong commitment to creating a diverse and inclusive workplace where every employee is valued and supported. As a prominent insurance company, Liberty Mutual offers a wide range of coverage and services to millions of customers, fostering innovation, collaboration, and professional growth. The company prioritizes workplace flexibility, comprehensive benefits, and continuous learning, creating an environment for its employees to thrive and succeed. Liberty Mutual's pay philosophy reflects a competitive compensation structure that factors in skills, experience, education, certifications, and geographic location, offering opportunities for progression and growth within their roles. Employees have the potential to participate in commission and bonus programs depending on the position, which supports a meritocratic and rewarding work culture. At Liberty Mutual, inclusivity is ingrained in the company culture, actively supported through Employee Resource Groups and day-to-day interactions that emphasize respect and teamwork.

In the role of a Property Contents Claims Specialist, you will play a vital role in managing complex property claims that involve high exposure. Operating with limited supervision, your responsibilities will include investigating, assessing, and resolving claims related to damaged or lost personal property contents. You will conduct on-site inspections, accurately compile inventories of damaged or lost items, and provide detailed valuations to assist in claim resolution. Delivering exceptional customer service to policyholders is a core aspect of this role, where clear communication about policy coverage, limitations, and settlements will be essential. Your efforts will extend to coordinating with third-party vendors—including contractors, emergency repair teams, and cleaning services—to ensure quality service delivery that complies with contract terms and safety standards. As a technical resource, you may provide guidance and support to other content specialists within the company. The position requires continuous self-education to remain current with market trends, industry standards, and product knowledge through seminars and other professional development opportunities. Training and reliable attendance during this period are critical, highlighting the company's commitment to preparing its workforce for success. Additionally, employees in this role may apply for new opportunities within the organization after completing 12 months in their current position, reflecting Liberty Mutual's investment in career advancement and internal mobility.