Job Overview
Employment Type
Full-time
Compensation
Salary
Range $65,000.00 - $67,000.00
Work Schedule
On-call
Weekend Shifts
Night Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Wellness stipend
Vacation PTO
paid sick days
Paid holidays
Career development programs
daily pay options
hotel stay discounts
monthly recognition events
Job Description
5 Senses Hospitality Management is a dynamic and innovative company dedicated to providing exceptional hospitality experiences through a unique approach centered around igniting the five senses of both guests and team members. Rooted deeply in their compelling 5 Senses Culture, the company commits to creating memorable and heartfelt encounters by driving genuine acts of hospitality at every opportunity. This culture emphasizes welcoming every guest warmly, enriching their overall experience by anticipating needs, listening attentively, responding proactively, and fostering a joyful environment where both guests and staff feel valued and inspired. As a hospitality management firm, 5 Senses operates hotels that focus not just on the quality of service but also on cultivating a vibrant atmosphere where success is felt and celebrated among teams and patrons alike.
The role of Chief Maintenance Manager at 5 Senses Hospitality Management is integral to maintaining the high standards that define the company’s reputation in the hotel industry. This leadership position requires a seasoned professional who can oversee the operational maintenance functions and ensure the seamless performance of the hotel's physical infrastructure. The Chief Maintenance Manager will manage a skilled team responsible for all preventive and corrective maintenance in the hotel's rooms, building facilities, mechanical, electrical, and plumbing systems. This role combines hands-on technical expertise with supervisory skills, requiring a balance of practical knowledge and strong leadership capabilities.
As part of the senior leadership team, the Chief Maintenance Manager has the responsibility to foster open communication across departments to ensure that guest and team member experiences are continuously enhanced through timely and reliable maintenance services. You will be held accountable for utilizing tools such as Quore to rigorously uphold preventive maintenance schedules as defined by brand standards, maintaining detailed logs of all inspections, repairs, and tests, and ensuring that storage and cleanliness of tools and equipment meet high safety and organizational benchmarks. The role also entails routine supervision, coaching, and professional development of maintenance staff, emphasizing team training and adherence to company policy.
This position is a full-time role that offers the opportunity to work in an environment that values continuous improvement, proactive problem-solving, and exceptional customer service. The Chief Maintenance Manager must demonstrate flexibility by being available to respond to after-hours emergency calls and work during nights, weekends, and holidays as required. With a focus on safety, operational efficiency, and exceptional guest satisfaction, this role plays a crucial part in maintaining 5 Senses’ status as a leader in the hospitality industry. The emphasis on clean, secure, and functionally sound facilities ensures that each guest enjoys a flawless stay, while team members benefit from a well-maintained and safe environment. If you are an experienced maintenance leader looking to grow your career in hospitality, the Chief Maintenance Manager position at 5 Senses offers a rewarding challenge in a supportive and forward-thinking company environment.
The role of Chief Maintenance Manager at 5 Senses Hospitality Management is integral to maintaining the high standards that define the company’s reputation in the hotel industry. This leadership position requires a seasoned professional who can oversee the operational maintenance functions and ensure the seamless performance of the hotel's physical infrastructure. The Chief Maintenance Manager will manage a skilled team responsible for all preventive and corrective maintenance in the hotel's rooms, building facilities, mechanical, electrical, and plumbing systems. This role combines hands-on technical expertise with supervisory skills, requiring a balance of practical knowledge and strong leadership capabilities.
As part of the senior leadership team, the Chief Maintenance Manager has the responsibility to foster open communication across departments to ensure that guest and team member experiences are continuously enhanced through timely and reliable maintenance services. You will be held accountable for utilizing tools such as Quore to rigorously uphold preventive maintenance schedules as defined by brand standards, maintaining detailed logs of all inspections, repairs, and tests, and ensuring that storage and cleanliness of tools and equipment meet high safety and organizational benchmarks. The role also entails routine supervision, coaching, and professional development of maintenance staff, emphasizing team training and adherence to company policy.
This position is a full-time role that offers the opportunity to work in an environment that values continuous improvement, proactive problem-solving, and exceptional customer service. The Chief Maintenance Manager must demonstrate flexibility by being available to respond to after-hours emergency calls and work during nights, weekends, and holidays as required. With a focus on safety, operational efficiency, and exceptional guest satisfaction, this role plays a crucial part in maintaining 5 Senses’ status as a leader in the hospitality industry. The emphasis on clean, secure, and functionally sound facilities ensures that each guest enjoys a flawless stay, while team members benefit from a well-maintained and safe environment. If you are an experienced maintenance leader looking to grow your career in hospitality, the Chief Maintenance Manager position at 5 Senses offers a rewarding challenge in a supportive and forward-thinking company environment.
Job Requirements
- High school diploma or equivalent
- At least 2 years of maintenance experience in hotel environment preferred
- Trade or technical certifications
- Ability to supervise and manage a team
- Strong communication skills
- Flexibility to work nights, weekends and holidays
- Ability to respond to after-hours calls
- Ability to bend, stoop, push, pull and lift up to 40 lbs
Job Qualifications
- High school diploma
- Trade or technical certifications
- Minimum 2 years of maintenance experience preferably in hotels
- Prior supervisory experience preferred
- Strong written and verbal communication skills
- Second language is a plus
Job Duties
- Provide guests and team members with professional, efficient, courteous and genuine hospitality
- Anticipates guest’s needs and offers services prior to the guest asking
- Utilizes Quore and ensures that PMs are completed for Rooms, Building and Mechanical Equipment as required by the Brand Standards
- Manages the maintenance department including scheduling, assigning work orders, maintaining logs of all tests, inspections and repairs, supervising, training, coaching and counseling the team
- Maintains the Hotel’s physical, mechanical, electrical and plumbing systems ensuring they are properly functioning
- Ensures cleanliness, security and organized storage of all department tools and equipment
- Ensures compliance with property and Brand standards for security and preventative maintenance
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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