Chickie's & Pete's Busser/Runner - Part Time

Reno, NV, USA|Onsite

Job Overview

Employment Type

Temporary

Full-time

Part-time

Work Schedule

Flexible

Weekend Shifts

Night Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Employee Discounts

Retirement Plan

flexible schedule

Career development opportunities

Job Description

Grand Sierra Resort is a premier luxury resort and casino located in Reno, Nevada, known for its exceptional hospitality, world-class amenities, and vibrant entertainment options. The resort offers a unique blend of upscale accommodations, diverse dining experiences, and exciting gaming opportunities, making it a favored destination for both leisure and business travelers. As a major player in the hospitality industry, Grand Sierra Resort prides itself on providing top-notch service to its guests, fostering a welcoming and dynamic work environment for its employees, and maintaining a strong commitment to operational excellence and guest satisfaction. The resort's dedication to quality service, employee development, and community involvement distinguishes it as an employer of choice in the region.

The position of Busser/Runner at Grand Sierra Resort is an integral part of the dining service team, directly contributing to the overall guest experience by ensuring a clean, comfortable, and efficient dining environment. This role requires someone who can work swiftly and effectively to support servers and culinary staff, maintain cleanliness, and uphold the resort's high standards of hospitality. As a Busser/Runner, you will be the first and last point of contact for guests during their meal service, providing attentive, responsive, and gracious service. You will assist in setting and resetting tables, refilling beverages, clearing dishes, and delivering food orders accurately and timely. The role also involves supporting the kitchen by expediting the flow of orders and assisting in general cleanliness during service periods.

Beyond routine tasks, the Busser/Runner will play a critical role in maintaining smooth communication between guests, management, and culinary staff, helping to quickly resolve any issues and ensuring guest needs are met with urgency and professionalism. You will work collaboratively with your team, participate in pre-shift meetings to stay informed on menu updates, and contribute to continuous improvement initiatives within the restaurant. Additionally, the position includes responsibilities such as helping to manage inventory, assist with training new team members, and maintaining compliance with health and safety regulations. This role demands physical stamina, a strong work ethic, excellent communication skills, and a genuine passion for delivering excellent service in a fast-paced and sometimes high-pressure environment.

Being a part of Grand Sierra Resort means joining a team committed to providing memorable experiences to every guest, supporting one another professionally, and embracing opportunities for growth and development. This full-time or part-time position typically requires flexibility to work various shifts including nights, weekends, and holidays. Candidates must be at least 21 years of age and possess the ability to lift up to 50 pounds, move quickly through the dining area, and stand for extended periods during their shift. The environment is dynamic and requires adaptability, teamwork, and a customer-focused attitude. Grand Sierra Resort offers competitive compensation and numerous benefits aimed at promoting employee wellbeing and career advancement. If you are passionate about hospitality and eager to contribute to a renowned resort destination, the Busser/Runner role offers a rewarding career opportunity with room for growth and learning. Join us in delivering exceptional service and creating unforgettable guest experiences that define the Grand Sierra Resort brand.

Job Requirements

Must be 21 years of age or older
Ability to lift and carry up to 50 pounds
Ability to stand and walk for extended periods
Ability to reach overhead, bend, kneel, and balance frequently during a shift
Ability to operate glassware washing machines and ice machines
Effective communication skills in English, both written and oral
Ability to perform basic math, read, and complete written tasks
Must be flexible to work nights, weekends, and holidays
Completion of introductory period as a GSR restaurant busser/runner
Ability to work in a team environment
Knowledge of safety and sanitation standards
Physical ability to perform repetitive hand motions and maintain visual acuity

Job Qualifications

Any combination of education, training, or experience that provides the required knowledge, skills, and abilities
Must have completed introductory period as a GSR restaurant busser/runner
Ability to operate a glassware washing machine and to re-fill ice bins and beer bins, utilizing ice machines
Knowledge of the dish room, including separating silverware, dishes & glassware appropriately
Must be able to communicate in English, both in written and oral form
Ability of simple reading, math, writing and task completion skills
Must have the following skills: compiling, coordination, following instructions, influencing others, memorization, problem solving, independent judgment, and decision making
Flexible to work all shifts including holidays, nights, and weekend hours as business needs dictate
Must be a minimum of 21 years of age

Job Duties

Promptly welcomes all guests and ensure they receive responsive, professional, and gracious service at all times
Anticipate the guests’ needs and respond appropriately with a sense of urgency to maintain a productive working relationship with all guests and deliver necessary items
Effectively communicate with management, chefs, and culinary staff in order to fulfill and address any issues or needs requested by guests and or other team members
Clears tables after guests leave, promptly cleans table tops/seating area and takes tableware to the dish room
Assist servers in pre-bus and busing tables
Pre-bussing including clearing, wiping tabletops, chairs & booths, and setting tables
Help set up to go/pick up area and help deliver to go orders to host desk to be picked up by guests
Refills beverages as necessary
Set and reset tables and side stations before, during and after service periods
Deliver food orders to tables
Ensures all machines are cleaned properly
Fold/roll napkins when needed and keeps silverware polished
Resets tables in a timely and efficient manner
Participate in Pre-Shift meetings and learn new menu items
Assist the kitchen in expediting the service process in order to maintain the flow of service
Maintain general cleanliness in dining room during service periods
Responsible for taking, compiling and delivering and putting away warehouse orders
Assist Manager on duty in leading outlet and be an extension of management when one is not present
Assist the department in implementing new strategies, policies and procedures
Help provide clear communication and direction keeping team members informed and educated on current department and company initiatives
Support and maintain Grand Sierra Resort guest service guidelines and other policies and procedures
Promptly correct and help other team members with technical issues and support staff on POS
Ensure team members are following all points of service
Ensure the outlet and surrounding areas meet department standards and are suitable for guest use
This includes managing all opening, daily, and closing procedures
Help maintain safe and healthy work environment by following organization standards and sanitation regulations
Execute training programs for new and existing team members with outlet manager and training and technology manager
Help the manager with inventory and order sheet
Implement and track side work
Communicate on any menu modifications and POS errors
Any other duties as assigned within the scope of this position