Center Clinical Manager

Miami, FL, USA|Onsite

Job Overview

Compensation

Salary

Range $54,358.00 - $77,655.00

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Career Development

Employee Discounts

401(k) Plan

Bonuses

Job Description

ChenMed is a distinguished family-owned and physician-led healthcare company specializing in transforming healthcare for seniors. With a rapidly expanding footprint across the United States, ChenMed is dedicated to providing an innovative and compassionate model of primary care that significantly improves the health and well-being of elderly populations. The company's unique approach focuses on proactive, value-based care to prevent health issues before they become severe, emphasizing patient engagement, personalized attention, and an improved patient experience. As a leader in senior healthcare, ChenMed offers a dynamic work environment fueled by a mission to rescue seniors from inadequate health care and positively impact lives every day. The company culture embraces entrepreneurial spirit, innovation, kindness, and a strong work ethic, inviting professionals who are driven to make a meaningful difference.

The Center Clinical Manager (CCM) role at ChenMed is a pivotal leadership position responsible for overseeing back office clinical operations at the center level. This role demands active engagement in managing a variety of functions including clinical quality, compliance, patient experience, human resources, and direct supervision of clinical team members such as Care Promoters, Pharmacy/Medication Technicians, and X-ray Technicians. The CCM collaborates closely with Center Leadership to design and execute clinical operational strategies that meet or exceed organizational goals. Beyond administrative leadership, the CCM is hands-on and performs direct patient care duties as necessary, ensuring high levels of clinical competency within the team.

A successful CCM combines healthcare data analytics expertise, clinical protocol mastery, and strong leadership skills to maintain the center's operational excellence. Responsibilities encompass staffing management, payroll approval, protocol development, regulatory compliance assurance, and inventory control. The CCM also plays a critical role in cultivating staff engagement, monitoring key performance indicators such as clinical quality metrics, wait times, and patient satisfaction, while supporting strategic growth and clinical outcomes. This full-time role offers a salary range between $54,358 and $77,655, with the potential for bonuses or commissions based on performance. Employees at ChenMed benefit from comprehensive offerings including competitive compensation, career advancement opportunities, health insurance, and a supportive work environment that values well-being and professional growth.

Job Requirements

High school diploma or GED equivalent
BA/BS degree in Business or Healthcare Administration or healthcare related field preferred
active and good standing Licensed Practical Nurse (LPN) or nationally accredited Certified Medical Assistant
minimum 5 years progressive work experience in medical clinic, hospital or similar healthcare environment
minimum 2 years management experience with direct reports
IV Therapy certification for LPNs where required
Basic Life Support (BLS) certification from American Heart Association or American Red Cross within 90 days
experience working with geriatric patients preferred
EMR system experience preferred

Job Qualifications

High school diploma or GED equivalent
BA/BS degree in Business, Healthcare Administration or related field preferred
active and good standing Licensed Practical Nurse (LPN) in current state of employment or nationally accredited Certified Medical Assistant
minimum 5 years progressive work experience in a medical clinic, hospital or regulated healthcare environment
minimum 2 years management experience with direct reports, preferably in medical clinic or hospital settings
IV Therapy certification for LPNs where required by State Board of Nursing
Basic Life Support (BLS) certification within first 90 days of employment
experience working with geriatric patients preferred
EMR system experience a plus

Job Duties

Collaborates with center and divisional leaders to provide VIP service to patients, family members and staff
manages clinical operations to ensure organizational objectives relative to clinical performance, growth strategy and membership goals are met or exceeded
ensures proper back office staffing scheduling, approves staff payroll and paid time off, plans for and manages staffing shortages
performs direct patient care duties as needed including all responsibilities of a Care Promoter
uses data analytics and dashboards to develop and execute business strategies that increase revenue and quality ratings
develops protocols and procedures to improve staff productivity, coaches and manages clinical staff performance including disciplinary actions
manages medical equipment and supply inventory and ensures preventative maintenance
ensures key performance targets are met including KPI metrics, wait times, patient experience and staff engagement
leads high-quality selection, hiring and ongoing training for clinical staff and pharmacy/medication technicians
ensures regulatory compliance with OSHA, HIPAA and other governing agencies
completes required training to dispense medications
performs other duties as assigned and modified at manager’s discretion