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Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Benefits
Paid vacation
Paid Personal Days
Free Meals
free uniforms
education opportunities
Service awards
Leadership awards
Monthly bonus
pay increases
Health Insurance
Life insurance
accident insurance
prescription drug coverage
long term disability
Supplemental Insurance
career advancement
Employee appreciation day
Birthday Recognition
Family discount
Cell Phone Allowance
401k
Job Description
McDonald's, a globally recognized leader in the fast-food restaurant industry, and its independent franchisees prioritize employee growth and development through comprehensive training, education, and career advancement opportunities. Founded with a commitment to quality, service, and cleanliness, McDonald's has built a reputation as an innovator in quick-service dining and a trusted employer offering a dynamic work environment. As a fast-paced and customer-focused restaurant chain, McDonald's aims to deliver exceptional dining experiences while upholding high operational standards and fostering a culture of teamwork and respect.
The General Manager position at McDonald's is a pivotal leadership role responsible for overseeing the daily o... Show More
The General Manager position at McDonald's is a pivotal leadership role responsible for overseeing the daily o... Show More
Job Requirements
- Previous General Manager restaurant experience required
- Must be 18 years of age or older
- Strong leadership skills
- Excellent communication and organizational skills
- Ability to manage multiple priorities in a fast-paced environment
- Commitment to following established systems, policies, and procedures
- Ability to stand and perform physical tasks including lifting up to 20 pounds
- Availability to work a minimum of 5 days per week and 45 to 55 hours per week
- Ability to work mornings, evenings, weekends, and holidays
- Reliable attendance and punctuality
- Ability to provide guidance and respond to operational issues outside scheduled shifts
Job Qualifications
- Must be 18 years of age or older
- Demonstrates strong leadership, communication, and organizational skills
- Proven ability to manage multiple priorities in a fast-paced, team-oriented environment
- Results-driven with a track record of achieving operational and financial goals
- Previous General Manager restaurant experience required
- Committed to following and enforcing established systems, policies, and procedures
- Maintains a positive, growth-oriented mindset with a focus on continuous improvement
- Ability to stand for extended periods and perform physical tasks, including walking, bending, and lifting up to 20 pounds
Job Duties
- Ensure full compliance with all McDonald's policies, procedures, and brand standards
- Maintain a clean, safe, and well-organized restaurant at all times
- Deliver excellence in Quality, Service, and Cleanliness (QSC)
- Ensure all equipment and facilities are properly maintained
- Oversee daily restaurant operations to ensure efficiency and consistency
- Deliver, model, and enforce outstanding customer service in accordance with McDonald's standards and procedures
- Work with demanding customers
- Resolve customer concerns promptly using established service recovery methods
- Ensure a positive experience for every customer visit
- Monitor customer feedback and implement improvements
- Lead, coach, and work collaboratively with crew and other managers to meet daily operational goals
- Model and maintain respectful, friendly, and professional communication with all team members
- Foster and sustain a positive, high-performing, team-oriented work environment
- Follow all directions from the supervisor promptly and effectively
- Ability to prioritize and multitask
- Maintain and enforce a safe, respectful, and violence-free workplace by adhering to all company policies regarding workplace conduct
- Arrive to work on time and ready to work as scheduled
- Maintain and enforce consistent attendance and reliability
- Follow and enforce proper call-in procedures
- Maintain open availability, including mornings, evenings, weekends, and holidays, based on business needs
- Must work a minimum of 5 days per week, working 45 to 55 hours per week
- Be accessible outside of scheduled shifts to provide guidance, answer questions, and respond to urgent operational issues, including reporting to the restaurant when necessary
- Ensure and enforce that all grooming, appearance, and personal hygiene standards are consistently met and upheld at all times
- Model and maintain a neat, clean, and professional appearance in accordance with company standards
- Ensure all McDonald's food products are prepared and served in full compliance with company standards for quality, consistency, and food safety
- Lead, model, and enforce operational excellence across all areas
- Drive a high-performance culture by demonstrating urgency, strong leadership presence, and a commitment to efficiency during all shifts
- Oversee and ensure strict adherence to company policies, including cash management, loss prevention, and safety protocols
- Maintain accountability for a clean, organized, and safe restaurant environment
- Ensure full compliance with food safety, quality, operational, safety, security, and cash-handling standards
- Hold team accountable for consistent product quality, preparation, and adherence to standards
- Maintain a clean, safe, and hazard-free environment for employees and customers
- Ensure adherence to all company policies, procedures, and legal requirements
- promptly address and report incidents
- Drive operational efficiency through effective inventory management, waste reduction, and product rotation
- Optimize labor by monitoring staffing levels and adjusting to business demands
- Drive sales growth and maximize profitability through strong operational execution
- Manage labor, food cost, and controllable expenses to achieve financial targets
- Manage scheduling to meet business needs while controlling labor costs
- Monitor financial performance and implements corrective actions to improve results
- Ensure completion of all required training programs and application of learned skills on the job
- Drive restaurant performance by supporting customer satisfaction and achievement of key metrics
- Develop crew and future leaders through structured training, coaching, and promotion pathways
- Monitor training progress, follow up on completion, and provide ongoing feedback and development opportunities
- Foster a culture of continuous improvement by seeking feedback and identifying growth opportunities
- Lead by example with professionalism and integrity to ensure smooth daily operations
- Provide coaching, direction, and real-time performance feedback to drive team effectiveness
- Hold team members accountable to company standards, policies, and performance expectations
- Oversee daily operations to ensure quality, service, cleanliness, speed of service, and order accuracy standards are consistently met
- Recruit, hire, and develop a high-performing team while fostering a positive, respectful, and engaging work environment
- Maintain appropriate staffing levels and drives retention efforts to minimize turnover
- Coach, managers, and crew to achieve performance goals and support ongoing development plans
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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