CC - General Manager

Corpus Christi, TX, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Flexible

Weekend Shifts

Benefits

Paid vacation

Paid Personal Days

Free Meals

free uniforms

education opportunities

Service awards

Leadership awards

Monthly bonus

pay increases

Health Insurance

Life insurance

accident insurance

prescription drug coverage

long term disability

Supplemental Insurance

career advancement

Employee appreciation day

Birthday Recognition

Family discount

Cell Phone Allowance

401k

Job Description

McDonald's, a globally recognized leader in the fast-food restaurant industry, and its independent franchisees prioritize employee growth and development through comprehensive training, education, and career advancement opportunities. Founded with a commitment to quality, service, and cleanliness, McDonald's has built a reputation as an innovator in quick-service dining and a trusted employer offering a dynamic work environment. As a fast-paced and customer-focused restaurant chain, McDonald's aims to deliver exceptional dining experiences while upholding high operational standards and fostering a culture of teamwork and respect.

The General Manager position at McDonald's is a pivotal leadership role responsible for overseeing the daily operations and overall success of the restaurant. This role demands a dedicated professional who can ensure efficiency, maintain financial performance, and consistently deliver excellence in quality, service, and cleanliness. The General Manager is accountable for managing all facets of the restaurant's operations, including employee development, customer satisfaction, adherence to corporate policies, and compliance with safety and quality standards.

Serving as the face and leader of the restaurant, the General Manager spearheads initiatives to create a positive and engaging workplace culture. This includes coaching and developing a motivated team, ensuring the delivery of top-tier customer service, and driving business growth through strategic management of resources, inventory, and labor. This position requires strong leadership skills, excellent organizational abilities, and the capacity to maintain a high level of operational discipline in a fast-changing environment.

General Managers at McDonald's are supported by robust benefits designed to enhance their quality of life and professional journey. These benefits include paid vacation, personal days, free meals and uniforms, educational opportunities through the Archways to Opportunity program, health and insurance coverage, and various recognition awards. This comprehensive benefits package reflects McDonald's dedication to attracting and retaining talented leaders committed to excellence.

The role entails ensuring full compliance with brand, safety, and operational standards while developing a team ready to meet the challenges of a busy restaurant environment. Leadership by example and a focus on continuous improvement are critical to driving performance and sustaining business success. McDonald's invites proactive and results-oriented professionals who are passionate about hospitality and leadership to join their team as General Managers, where they will play a central role in shaping the customer experience and operational efficiency of one of the world's favorite dining destinations.

Job Requirements

Previous General Manager restaurant experience required
Must be 18 years of age or older
Strong leadership skills
Excellent communication and organizational skills
Ability to manage multiple priorities in a fast-paced environment
Commitment to following established systems, policies, and procedures
Ability to stand and perform physical tasks including lifting up to 20 pounds
Availability to work a minimum of 5 days per week and 45 to 55 hours per week
Ability to work mornings, evenings, weekends, and holidays
Reliable attendance and punctuality
Ability to provide guidance and respond to operational issues outside scheduled shifts

Job Qualifications

Must be 18 years of age or older
Demonstrates strong leadership, communication, and organizational skills
Proven ability to manage multiple priorities in a fast-paced, team-oriented environment
Results-driven with a track record of achieving operational and financial goals
Previous General Manager restaurant experience required
Committed to following and enforcing established systems, policies, and procedures
Maintains a positive, growth-oriented mindset with a focus on continuous improvement
Ability to stand for extended periods and perform physical tasks, including walking, bending, and lifting up to 20 pounds

Job Duties

Ensure full compliance with all McDonald's policies, procedures, and brand standards
Maintain a clean, safe, and well-organized restaurant at all times
Deliver excellence in Quality, Service, and Cleanliness (QSC)
Ensure all equipment and facilities are properly maintained
Oversee daily restaurant operations to ensure efficiency and consistency
Deliver, model, and enforce outstanding customer service in accordance with McDonald's standards and procedures
Work with demanding customers
Resolve customer concerns promptly using established service recovery methods
Ensure a positive experience for every customer visit
Monitor customer feedback and implement improvements
Lead, coach, and work collaboratively with crew and other managers to meet daily operational goals
Model and maintain respectful, friendly, and professional communication with all team members
Foster and sustain a positive, high-performing, team-oriented work environment
Follow all directions from the supervisor promptly and effectively
Ability to prioritize and multitask
Maintain and enforce a safe, respectful, and violence-free workplace by adhering to all company policies regarding workplace conduct
Arrive to work on time and ready to work as scheduled
Maintain and enforce consistent attendance and reliability
Follow and enforce proper call-in procedures
Maintain open availability, including mornings, evenings, weekends, and holidays, based on business needs
Must work a minimum of 5 days per week, working 45 to 55 hours per week
Be accessible outside of scheduled shifts to provide guidance, answer questions, and respond to urgent operational issues, including reporting to the restaurant when necessary
Ensure and enforce that all grooming, appearance, and personal hygiene standards are consistently met and upheld at all times
Model and maintain a neat, clean, and professional appearance in accordance with company standards
Ensure all McDonald's food products are prepared and served in full compliance with company standards for quality, consistency, and food safety
Lead, model, and enforce operational excellence across all areas
Drive a high-performance culture by demonstrating urgency, strong leadership presence, and a commitment to efficiency during all shifts
Oversee and ensure strict adherence to company policies, including cash management, loss prevention, and safety protocols
Maintain accountability for a clean, organized, and safe restaurant environment
Ensure full compliance with food safety, quality, operational, safety, security, and cash-handling standards
Hold team accountable for consistent product quality, preparation, and adherence to standards
Maintain a clean, safe, and hazard-free environment for employees and customers
Ensure adherence to all company policies, procedures, and legal requirements
promptly address and report incidents
Drive operational efficiency through effective inventory management, waste reduction, and product rotation
Optimize labor by monitoring staffing levels and adjusting to business demands
Drive sales growth and maximize profitability through strong operational execution
Manage labor, food cost, and controllable expenses to achieve financial targets
Manage scheduling to meet business needs while controlling labor costs
Monitor financial performance and implements corrective actions to improve results
Ensure completion of all required training programs and application of learned skills on the job
Drive restaurant performance by supporting customer satisfaction and achievement of key metrics
Develop crew and future leaders through structured training, coaching, and promotion pathways
Monitor training progress, follow up on completion, and provide ongoing feedback and development opportunities
Foster a culture of continuous improvement by seeking feedback and identifying growth opportunities
Lead by example with professionalism and integrity to ensure smooth daily operations
Provide coaching, direction, and real-time performance feedback to drive team effectiveness
Hold team members accountable to company standards, policies, and performance expectations
Oversee daily operations to ensure quality, service, cleanliness, speed of service, and order accuracy standards are consistently met
Recruit, hire, and develop a high-performing team while fostering a positive, respectful, and engaging work environment
Maintain appropriate staffing levels and drives retention efforts to minimize turnover
Coach, managers, and crew to achieve performance goals and support ongoing development plans