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Catering Team Lead - Sonny's BBQ (Gainesville)

Gainesville, FL, USA|Travel, Onsite

Job Overview

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Employment Type

Full-time
Hourly
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Compensation

Hourly
Exact $17.00
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Work Schedule

Flexible
Day Shifts
Weekend Shifts
Night Shifts
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Benefits

competitive pay
Bonuses
flexible schedule
no late nights
Off select holidays
meal discounts
health benefits
Paid Time Off
401k w match
Learning and development opportunities
Cross brand growth opportunities
community service opportunities
Employee Assistance Programs
Team chaplains
IServ cares

Job Description

iServ LLC is a prominent multi-brand restaurant group known for its dedication to growth, community partnership, and honoring core values. As a revered franchisee of Sonny's BBQ, iServ LLC also operates other beloved brands including Symmetry Coffee Co and Giovanni's Italian Restaurant & Pizzeria. The company prides itself on being an employer of choice by fostering an environment of respect, inclusiveness, and opportunity. They uphold a mission of faithfully serving their team members, guests, stakeholders, and communities with integrity and passion. At iServ LLC, the focus is on investing in people, providing extensive tools and support to ensure the success of every team member, and maintaining a culture that values collaboration and continuous development. Their commitment to high standards is reflected clearly at their Sonny's BBQ locations, where long-standing traditions and a passion for authentic barbecue flavors form the foundation of the brand's identity. Sonny's BBQ, established in 1968, cherishes barbecue as an art form and prides itself on delivering superb meals crafted meticulously with respect for time-honored methods and quality ingredients. At Sonny's BBQ, guests not only enjoy great food but also experience warm, welcoming hospitality that makes them feel at home and valued from the moment they enter the door.

The role of Catering Team Lead at Sonny's BBQ is a dynamic and integral position designed for individuals passionate about food service, team leadership, and event coordination. Compensation for this role begins at $17.00 per hour, aligning with the company's commitment to offering competitive pay. Catering Team Leads play a pivotal role in ensuring seamless execution of catering events by overseeing team members, managing food quality, coordinating deliveries, and maintaining high standards of hospitality that reflect Sonny's signature customer service. This position requires a hands-on leader who can communicate effectively with guests and colleagues, manage multiple tasks with precision, and uphold the brand's reputation at every event. Team Leads support the Catering Manager/Director and contribute to sales growth by canvassing markets and managing client relationships through lead generation and follow-up communication. The role also offers a flexible schedule with no late nights and select holidays off, making it conducive for work-life balance. Benefits include health insurance, paid time off eligibility, 401(k) with match, meal discounts, and diverse opportunities for professional growth and development within the company. Sonny's BBQ Catering Team Leads enjoy working in a fast-paced, people-centric environment that prioritizes respect, teamwork, and excellent dining experiences. This career opportunity is perfect for those who have a passion for barbecue cuisine, excellent organizational skills, and the desire to lead a motivated team to success in the hospitality industry.

Job Requirements

  • Must have a high school diploma or equivalent
  • 1-2 years experience in the restaurant industry/catering experience preferred
  • 1-2 years experience in sales preferred
  • Ability to communicate with guests and team members effectively
  • Must be physically able to perform job duties, including standing for prolonged periods and lifting up to 75 pounds
  • Must have reliable transportation and a valid driver’s license
  • Must maintain ServSafe Food Safety certification
  • Ability to work flexible hours including days, nights, and weekends
  • Proficient with Microsoft Office programs and POS systems
  • Must be punctual and able to manage multiple tasks
  • Must demonstrate a sense of urgency and professionalism

Job Qualifications

  • Must have an outgoing personality
  • Ability to ensure guest satisfaction and Sonny's signature hospitality
  • Must have a passion for people
  • Ability to understand and execute all Sonny's systems, philosophies, policies, and procedures
  • Must have a thorough knowledge of Sonny's products and services
  • Ability to manage others and solve problems
  • Ability to prioritize time and tasks
  • Must be detail oriented, goal oriented, energetic, and a self-starter who is organized and can multi-task
  • Must have a sense of urgency
  • Must be punctual and complete projects in a timely manner
  • Must exemplify a high level of professionalism
  • Must be able to communicate effectively
  • Must demonstrate accuracy and thoroughness and monitor own work and others' work to ensure quality
  • Ability to work independently
  • Ability to read and interpret written information
  • Ability to carry on concept vision and participate in team activities
  • Flexibility to work days, nights and weekend events, as well as supporting the store with catering events on short notice
  • Proficient in Outlook, Word, Excel, Adobe, and PowerPoint, as well as the company email and intranet system
  • Ability to utilize the register (POS) system
  • Must have and maintain reliable transportation, a valid driver's license, a good driving record, and 100/300 insurance coverage
  • Must maintain ServSafe Food Safety certification
  • Ability to attend and successfully complete any ongoing training or certification programs required by the company, federally, or by the state as it relates to this position

Job Duties

  • Attends and serves at events as needed
  • Assists in coordinating large events
  • Provides leadership, direction, and support for fellow team members
  • Oversees delivery of catering orders to the appropriate locations and at the requested times
  • Ensures food quality, appearance, temperature (hot/cold), etc. is to system standards
  • Ensures catering orders are assembled correctly and all necessary paper products, side items, utensils, meats, drinks, etc. are included
  • Oversees other team members on catering events to ensure appropriate appearance and attitude
  • Oversees the set-up of equipment, food, drinks, banners, etc. at all off-site events and assigns necessary set-up tasks
  • Communicates directly with the guest at the event to fulfill any other requests or needs
  • Performs other duties as assigned by Catering Manager/Director
  • Canvasses market and promotes sales growth
  • Generates cold/warm leads through research and company databases
  • Manages database and inputs business contacts and business cards
  • Handles region callbacks for complete catering orders (twice weekly)

Job Criteria

Experience

Mid Level (3-7 years)


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