Catering Sales Manager OEM/HM

Crestline Hotels & Resorts is a respected name in the hospitality industry, known for providing exceptional hotel and resort experiences across multiple locations. Founded on a commitment to quality service and guest satisfaction, Crestline Hotels & Resorts operates a range of properties including full-service hotels, resorts, and conference centers designed to cater to leisure and business travelers alike. The company prides itself on its nurturing and inclusive work environment, promoting professional growth, diversity, and equal opportunity for all employees. With a reputation for excellence and innovative hospitality solutions, Crestline Hotels & Resorts continues to expand its footprint while maintaining high standards of personalized guest service and operational efficiency.

The Catering Sales Manager role at Crestline Hotels & Resorts is a dynamic and pivotal position responsible for driving sales and ensuring successful execution of social catering events and conferences within the hotel. This role involves proactive selling, detailed planning, and hands-on oversight of all events booked, ensuring each function meets or exceeds client expectations. The manager is expected to develop and nurture long-term client relationships by servicing accounts, generating new leads, negotiating contracts, and coordinating seamlessly with hotel departments including the Executive Chef and Conference Services teams.

The Catering Sales Manager will have a key role in meeting or surpassing sales goals through strategic outreach and follow-up within assigned markets. This includes preparing customized proposals, managing banquet event orders (BEOs), anticipating client needs, mitigating potential issues, and ensuring smooth event execution from inception to completion. Attention to detail, excellent communication, and a customer-centric approach are critical to success in this role. Additionally, the manager will represent the hotel at industry and trade association meetings to promote the property and build a stronger client base.

Professionalism and expertise in using various computer systems like property management software, Microsoft Word, Excel, and MICROS are essential for administrating contracts, billing, and specialized reporting. Crestline Hotels & Resorts values continuous education and encourages participation in associations that contribute to professional development and business growth. The ideal candidate will bring at least two to five years of experience in hotel or conference center sales, with specific knowledge of coordinating weddings and receptions viewed as a strong asset. Holders of a hospitality degree or equivalent education combined with hands-on experience are highly preferred.

This role offers meaningful opportunities for career advancement within a globally recognized hospitality company that embraces diverse backgrounds and promotes equal employment opportunities. The Catering Sales Manager position invites proactive, organized, and driven professionals to join a motivated team dedicated to creating memorable event experiences. Employment type is full-time, emphasizing a collaborative culture where innovation and client satisfaction are paramount. Candidates who thrive in fast-paced environments and possess exceptional customer relationship skills will find this role rewarding and impactful.